Soto’s Tool Repairs & Rental

I took my Homelite electric lawn mower to this repair shop (which also rents out U-​haul vehicles) and found my experience to be disappointing to say the least.
First of all, when you call this place of business, you’re lucky if someone answers (this business doesn’t appear to have voicemail capability). When someone does answer and you ask to speak with Chris (the manager), they will take a message. However, you do not receive a call back from Chris or anyone else for that matter.
After leaving it there for several days, Soto’s Tools diagnosed the issue to be a faulty battery. Chris stated this should be covered under the manufacturer’s warranty and would work with Homelite in resolving the issue.
After nearly a month of waiting, Chris said Homelite was not being cooperative in working with him on obtaining a replacement battery and then proceeded to say that the motor was bad. I went to go pick up the lawn mower a couple of days later as a result.
Basically, my reasoning for not recommending this place of business is that their communication with customers is very little, the original diagnosis was incorrect and for not being capable of getting my electric mower to a working state.