Progressive Insurance Claims Concierge

I requested an adjuster be sent even though I sent an estimate from the dealer on my car only 4months old that a neighbor backed into. They said no one was available for a week. After twice the weight…1 hr the agent finally got back to me. If I want to use the dealer for repeat, now I have to call some 2 time zones away. I leave messages but no one gets back until the next day… even harder to get a rental car scheduled. Question Progressive, why couldn’t you agent that I drove 20 miles away provide any answers? I feel more like the Peggy connect commercial by getting the run around.

Probably the worst experience I’ve ever had with anything involving my car. Despite having to make an appointment, expect to wait at least 15 minutes to speak with anyone and then another 30 to get anything accomplished.
I brought my Volvo in after an accident involving only my back bumper. The car was fine to drive, but I figured I’d get it back in tip top shape sooner than later. I decided to let them use their body shop, as I was told that this would be the quickest way to get it fixed. I was told it would be done in a few days. One week later I got the call, expecting it to be ready, but was given a whole different story. My part was on back order and it would be another week. I accepted this and went about my day.
Another week later, after hearing nothing, I decided to call back and after playing phone tag for the majority of the day I was finally informed that they had ordered the front bumper instead of the back and it would be another 5 days. I was not happy at all but seeing as there was nothing I could do, I waited it out.
3 weeks after I initially dropped off my car, it was finally ready. My appointment to pick it up was at 9 am and I was not informed that they «did not have my key» until 10 am. On top of the lack of communication between Progressive, the body shop, and me, I encountered numerous representatives who thought making a joke out of the situation would make me feel better. It did not.
I am not from Miami and already have a pretty high expectation for incompetency at Service centers, but this has absolutely surpassed it. God forbid I ever have to experience this again.

So far so good progressive has been helpful and quick to resolve my accident issue althought they are noy my ins co…

Wow. Okay, I thought some of these really great reviews had to be fakes but now that I’m here I agree with them 100%!
I had an appointment at 12pm, but I was in the area so I arrived at 11am. I was helped immediately even though the place looked kind of full. There was complimentary coffee, hot chocolate, cookies, sodas, water, even iPads to keep to entertained while you wait!
Fortunately we didn’t have to use the iPads because we were out of there with a rental by 11:25am. That’s it.
I think the people who are complaining in the other reviews must have some kind of weird issue because everyone that was here today literally was in and out within 20 minutes. I’ve never been more satisfied with an insurance company!
If you have progressive and need your car fixed, bring it here!!! It is quick and they already have all your claims info. Plus, they give you the rental right there when you drop off your car (mine was covered by my insurance plan, no idea if it’s like that for everyone)
Thanks progressive!!!

I have been a progressive customer since 1998; a pretty darn long time to be a customer. The first car accident I ever had was this year, just a few months ago.
Read this whole thing. You’ll see the absurdity too. I did not have a good experience with progressive claims. I was left to pay for everything regarding my accident. I have since taken my business, 6 vehicles, elsewhere.
I was sandwiched between two cars. The decision was that I was not at fault. The driver that hit me claimed there was a 4^th driver.
Even though the decision of the other insurance company was to deny my claim because there was a 4^th hit and run driver. Progressive would not help me using uninsured or underinsured motorist because the other guy DID have insurance.
For nearly two months! I was given no advise, bad advise or information was withheld from me. Their decision to deny my claim speaks volumes to Progressive’s lack of customer care and doing everything they can not to pay out.
When I spoke to the supervisors, supervisor; she was insincere and down right jerky! Her decision was already made up before we spoke and I was asked leading questions; I was patronized and told more mistruths.
She held to this script and let me tell you, when you’re down 5k, out a vehicle and up the creek and you’re being told that your claim is being denied on false, and totally absurd grounds and you’re being being patronized and insulted to boot?
You’d be pissed off too!
Yeah, I’m pretty damned sure progressive received much much more in premiums from me since 1998 than they would have used to help me pay for my destroyed vehicle.
5k would have kept my business.
What is 6 vehicles premium for 15 years? It’s more than 5k.
So here’s to breaking my trust and screwing a good loyal long term customer out of a few grand.
Cheers to you Progressive for being a dirtbag company.

Ok, so every 18 years or so, I feel it’s time to get into a fender bender. Not a bad record for Miami driving, I might add. This time, I got into a little «the (tourist) guy in front of me stopped short on a rainy day» action and I promptly called Progressive to report the minor damage. Come on in they said, made an appt for the next day and I was all set. I changed that appt. twice. No problem with them. Finally, I drove over to their outpost west of the airport. I had an appt. at 10am. I arrived, someone enthusiastic and helpful opened the door for me. Another enthusiastic and helpful person checked me in, went over the notes, explained the situation, took my license and sat me down in the really, really clean waiting room. I sat for about 4 minutes. He came back to me and said, I need you to sign this work order, and I did. We walked outside, he allowed me to collect the necessary items from my car — sunpass, gps, umbrella. Then walked me 10 feet to the rental car waiting for me. It was a new, really clean Camry. I got in the car, signed the rental agreement and left. It was 10:12. Cannot get any better service than that. Just sayin.

Dear Progressive Claims Concierge Center,
You made lemonades out of my lemon. THANK YOU for your amazing and speedy customer service. I’m actually proud to have you as my Auto Insurance carrier.
I was involved in a fender bender a couple of weeks ago on a Saturday. I filed my claim online through my account. HOW SUPER EASY. I’ve never had something go so smoothly. It was about a 15 minute, painless process.
On Monday I took my car to your Concierge Center where my claim rep instructed me would be best, even though you give me the option of choosing my own body shop.
Your representatives are on the ball, know their stuff, and are friendly and efficient. The bf and I arrived at 4pm. By 4:30 we were on our way to the gym in the rental car!!! The process was simple and quick. Something people take for granted these days.
Then throughout the repair process, you posted pictures on the website of the daily progress. You called me to inform me of the total charges and to let me know when my car would be ready. And it was to the T. And the best part, picking up the car was even easier! I handed in the rental keys, did a quick walk around with the rep, and before I knew it my Scion carriage was there, gleaming like new.
Thank you for making such a tedious and difficult process so darn easy!
Much Appreciated,
Sabrina*