Pou Veterinary Group

I found a Groupon for this office, so decided to give them a try. What I saved on the visit, I more than made up for on their price mark up on meds. $ 158 on 4 meds, including anti nauseaus? Our dog wasn’t vomiting. She ate a pistachio shell, and had blood in her stool. Also, $ 55 for an over the counter probiotic which I found on Amazon for $ 19.99. My 19 year old daughter was completely taken advantage of. She trusted what they told her. She was misled. I called the office today and spoke to Dr. Pou. No help there. Needless to say, I will not be returning to this office. I am pretty shocked at the lack of customer service. I should have read the reviews before hand, as I see several others have experienced the same issue. Lesson learned.

Terrible front office staff. Not very bright at the front office. They messed up my dog’s vaccine records and did not send them in. Now I have to go to court to fight a $ 250.00 fine because their dumb front office staff didn’t send in my dog’s rabies records. Don’t go there, they’ll mess up your records and you’ll have to spend a day downtown fighting a fine.
Used to be better before when it was Wander Animal Hospital.

They messed up my appointment but they accepted me even on Sunday ! The reason why I chose here for dog boarding because it is very close to my house. It is a little expensive than petco and pet smart. They did not weigh my dog and just thought my dog is over 61lb but he is only 42 lb after they wighted him. He changed the price for boarding after that.

I happen to purchase a new puppy for my wife. While at Pets mart we happen to see this veterinarians office 2 stores away. We live close and figured we would have the puppy checked and start it’s required shots. Instead of taking it to our vet the following day… Wow!!! What a mistake.
It felt like i was at a used car lot. Everyone from the girls at the receptionist desk to the cleaning lady all were trying to sell me the «Package «were I get all sorts of discounts, benefits and I can even email the doctor for an emergency. Blah. Blah. Blah. By the way we still haven’t been seen by the doctor. After our meeting with the doctor he advised us to talk to the girls about this once in a lifetime care «Package» for your puppy. Of course i paid for it. So i left with $ 575.00 less than what i came in with.
I took my puppy for its 2^nd shot and expected to pay a co-​pay or a small deductible. WRONG… they stuck me with a $ 118.00 bill saying that’s not covered in «Package» So like an ass I paid again.
So now here we go for the 3^rd visit of 4 in this wonderful «Package» deal I got ripped off on. Since I was busy, yes I have a life doc. And did not make it 2 weeks later it was 4 weeks later instead now the doctor tells me i screwed up and took to long so we would have to start all the shots over in a backward order. So it would only cost me $ 254.00 for this visit. I paid another $ 118.00 after arguing the $ 254.00 price and promised never to return
Well what can I say?? I’m the idiot who went back expecting a different result from the same crook. I thought a Vet was someone who cared about the well being of animals and it’s owners. Not $$$$$$$$$$. Yes you studied to become a doctor and you deserve nice things but im not making your monthly porsche payment. U can rip off someone else. This place should be called a salesarian not a veterinarian.
RIP OFF!!!

I had the good fortune of adopting a gorgeous Belgian Malinois from Pou veterinary and their attention and care for my animal and other customers pets as I have witnessed is 2^nd to none. It is clear that the doctor and staff have a passion and care about animals because many times I have seen customers walk in and the staff know all pets by name and are happy to see the pets back. If you want a veterinarian that will treat your pet understanding they are a family member to you and not just an animal, I highly recommend Dr. Pou. Very pleasant staff as well :)

Do not come here, they over charge, they do not post their fees so can see and hit you with a large bill at the end of the visit. They take your dog to the back where you can not see what is going on how does one even know that they are really giving my dog the shots. I call when a dog gets shots some one needs to shut this place down.

Stay away from this place. A total scam! Prices are insanely high. Vet tells you it will cost one thing and then you are billed completely different. Someone needs to tell this vet he is in West Kendall and not on Lincoln Road. There is no way his business can stay open when there are hidden charges anywhere. This place is a complete ripoff. There’s a reason I am the 3^rd negative review. Take our advice. I wish I would have checked Unilocal before coming here. I’m not a fan of leaving such a bad review but getting scammed is no fun

I have been going to this clinic since it was Wander Animal Hospital for care of my four cats. Recently I’ve been taking care of a new kitten found in the street. It appeared that he had some kind of respiratory infection and a skin parasite.
I called the Pou clinic around 9 or 9:30 a.m. on a Saturday and was able to get an appointment for 11:30 a.m. I definitely give them credit for this because it can be difficult to get a same day appointment at vet clinics.
When I arrived I filled out some paperwork for the kitten and waited about 10 minutes to be seen.
Dr. Pou (I think that’s who I saw) was friendly and helpful. The issues with the kitten were pretty straightforward so the examination wasn’t too long. They offered to wash him since he has mites, and I waited in the reception area while this was done.
The bill was pretty pricey but I have just come to expect that at vet clinics. As an animal lover I have owned many pets over the years. Of course that means lots of visits to the vet and lots of money spent. That’s just the way it goes. Can you buy some of these medicines online for cheaper? Probably. But I think it’s standard procedure to receive these items at a mark-​up at a vet clinic.
Overall, yes I wish the price was lower, but I was still happy with the service. Dr. Pou also has a messaging service in case you have any questions and an annual plan to help reduce costs.

Took my dog Kai to get a lump checked out. Dr. Pou was very attentive and his staff treated Kai as if she was their own.
Dr. Pou talks you through everything he is doing. If you are looking for personalized, non-​rushed care go see Dr. Pou and his staff! The price I paid at Dr. Pou’s was a fraction of the cost I paid at Kai’s old vet, and they let me choose whether or not I wanted to buy the medication on the spot or online. No pressure!
If you want an honest, caring vet call Dr. Pou!

They add random overpriced over-​the-​counter medicines to your bill such as Liqui-​tinic 4x and Ecto-​SOO3x for an overwhelming price of $ 45.05 when you can find the same one online for 6.99 (146.2721% increase) and 8.47 (136.6966% increase) respectively! I feel totally ripped off.
EDIT: After owner figured out who I was, they first became aggressive over the phone about the review after I called the day before my last appointment to give my puppy her prepaid shots. After I told them over and over that I wouldn’t talk about the review over the phone and I would do it in person they agreed to confirm my appointment.
When I visited the next day, before they gave my puppy her last shots, Mr. Pou confronted me and told me about how great he was and how many TV channels he has been broadcasted on and how wrong (and alone) in my opinion I was. He never responded to my price inquiries and continued to downplay me with the «Big-​box retailer» excuse. He never offered an apology nor did he attempt to fix the issue.
He offered to give me the name of the heartworm medication required for my puppy so that I may purchase it online but never did give me the information, they also never complied when I requested the name of the dewormer he used when treating my puppy.
Mr. Pou also implied legal action against me for my review, pointing out that the other negative reviews must be from people I know. To top it off, I was given a fat package before I left with articles from
as to point out my alleged ignorance of veterinarian medicine.
Overall, this has been a pretty terrible experience. I will make sure I choose my next pet clinic much more carefully.