Mega Moving & Storage

If I could give this company NEGATIVE STARS, I would! THIS COMPANY IS A SCAM!
Check out Mega Moving & Storage on
, they are all over it; AVOID THIS COMPANY AT ALL COSTS!!! And I literally mean $$ costs $$!
I recently moved from DC to Denver and my list of complaints begins before they even picked up my things!
They moved my pick-​up date a full 24 hours ahead of the date I had been «guaranteed,» and only did this 12 hours before they actually wanted to show up. Then gave me the wrong driver information & pick up time, and even after that was all worked out, the new/​correct driver finally showed up 8 HOURS after I had been coerced into agreeing to their earlier pick up date & time. I was ready at 8am as they asked, and they didn’t show until 4pm!!! At pickup they overcharged me for a «Long-​carry,» which is quesitonable in the first place; parking across the street should NOT have pushed them over the «first 75 is free and each 50 feet after is extra.»
Here is the main complaint, for which I am entering into arbitration with them. THEY ASSESSED A 100% INCREASE IN FINAL MOVING EXPENSES, and refused to acknowledge that the increase in space I used was due to THEIR FAULTY ESTIMATE. My Initial quote was $ 700, and the final papers at pick up that I had to sign was for $ 1,450.00, AFTER EVERYTHING HAD ALREADY BEEN LOADED ONTO THE TRUCK! Not a word that I was «going over» my estimate as it was happening, by the way.
When the driver told me I had gone over by nearly twice as much space, he saw on my contract that the 20 boxes I had been quoted actually were for 20 SMALL BOXES of 3 cubic feet each. I had been misquoted by their rep, «Maria», as I had explicitly told her that I had boxes of all sizes, small medium and large, but she put me down for ONLY small boxes. I am NOT a professional mover/​packer, and had no idea what that little extra «3.0» meant next to the line that showed my «20 Boxes.» I saw «20 boxes» on the inventory list and figured that their trained professional had correctly documented my report of what I would be moving. Of course what I wouldn’t realize till later is that Maria had reduced my estimated cubic feet by FALSELY DOCUMENTING THE SIZE OF MY 20 BOXES AS «SMALL» INSTEAD OF SMALL, MEDIUM, and LARGE AS I HAD HONESTLY REPORTED FOR THE PURPOSE OF GENERATING AN ACCURATE ESTIMATE.
Much to my detriment, I signed new papers saying I acknowledged that I had taken up more space on the truck, assuming that Mega Moving & Storage would see that this was a mistake on their part and work out a new price with me, especially since I DID NOT ADD A SINGLE EXTRA ITEM TO THE TRUCK THAT WAS NOT ALREADY LISTED ON THE MOVING QUOTE INVENTORY LIST.
On 3 separate occasions, I called Mega Moving and asked for a manager; EACH TIME I WAS PUT ON HOLD FOR OVER 15 MINUTES BEFORE SOMEONE PICKED UP, and EACH TIME IT WAS BY SOMEONE WHO COULD NOT RESOLVE THE ISSUE. Twice I was told to leave my name & number so that «Ray,» apparently the only one who could resolve my issue, could return my call. HE NEVER CALLED ME BACK. I called two more times and explained my situation to «Colby» and «Samuel,» who both agreed that it sounded like an honest mistake and they could honor one of the first quotes I had been given, which was MUCH closer to the actual space my items ended up using on their truck.
During the second to last phone call, I was told to call the next day to speak with «Ray», and that my items would be shipped out the next day as well. This conversation was nearly TWO WEEKS AFTER THE PICK UP DATE, AND NO ONE HAD TOLD ME THAT MY ITEMS WERE IN STORAGE IN NEW JERSEY. I had ignorantly believed that my items were at least in transit somewhere, and as of today I am STILL uncertain why they decided to STORE my things!
I just spoke with the owner of the company, «Ray,» today, and he is sticking firm to the revised price of almost $ 1,500 for the extra space taken. He literally said that I should have caught «Maria’s» mistake (though he never admitted it was a «mistake» on their part), and that I also should have asked what the «3.0» meant next to the «20 boxes» line, and I should have gotten a second opinion and realized that I was moving more cubic feet than they were quoting me. He refused to give me a «discount» because in the end I used more space on his truck than they allotted for, and apparently they couldn’t pick up an additional load because of my things. He put the blame all on me, even though I continually stressed that HIS REP WROTE DOWN THE SIZE OF MY BOXES INCORRECTLY! In «Ray’s» eyes, it was my fault that i didn’t catch his trained professional’s mistake, and he is going to charge me an extra $ 800 because of it.
I am in the process of contacting the American Moving & Storage Association, as Mega Moving is NOT A MEMBER OF THE BBB – THIS SHOULD BE YOUR FIRST RED FLAG! We’ll see what arbitration comes to, but for now I STILL DON’T HAVE MY THINGS ALMOST ONE MONTH LATER! AVOID THIS COMPANY!