Lucy’s Place Alterations & Dry Cleaners

I took two items.
1) Pair of lined slacks. They were done very well.
2) A maxi dress that was 6 inches too long. Rocio took care of me when I dropped it off. She did not have me stand on the stool (about 6 inches high). She pinned the hem a bit haphazardly and said that the girl would do it straight. I asked her to save the part they cut off (I was going to use it to make a scarf). She said that they ALWAYS save the extra fabric, but still wrote it on the paper (in Spanish AND English).
When I picked up the dress, I tried it on, and the right side was shorter than the left. Rocio pulled down the shorter side. I wondered how she thought that would «fix» it. She said it wasn’t too uneven, and I said, «I came to a tailor so that it could be perfect.» I stood on the stool and she used the rolling ruler (that shoots powder at the designated spot) to go all the way around and mark it. Sure enough, the left side was an inch longer. Problem was that the left side was correct… so making it even with the right would have made dress too short. I was not happy. This dress was not cheap.
THEY SHOULD HAVE MEASURED ME WITH THAT SPECIAL ROLLING RULER THING FROM DAY ONE. That would have avoided this completely. It’s a shame, too, because the quality of the hem was nice.
Furthermore, they did not save me the extra fabric. She said she did not know what happened, because they always save it. I was very unhappy. This was NOT my day.
I asked for a discount, and Rocio said that the owner wasn’t there. I get the impression that Rocio is the manager, so I wonder why she would not have authority to give me a discount. I told her I would never return.
I paid and left. No apologies. No offer to have the owner call me. Because of this, I will NEVER go back. If they had taken better care of me, I would have definitely returned.
This place is packed, too. There were many women dropping off and picking up the two times that I went. If I had to guess, I would say that they couldn’t care less about good customer service because they have enough business to make up for lost customers like me.
I will keep hunting for a great tailor in Miami.

Brought three dress shirts and three pairs of pants to get altered. After being measured for each one of them, they all came back way too tight. It was almost as if the measurement session was disregarded. I’m looking elsewhere for my alteration needs next time.

I used to go to Lucy’s for alterations. They did a good job with easy things like pant hems, but they ruined a few of my dresses. They did not offer to cover the cost of these brand-​new items, nor did they refund the money I paid for the alterations.

Drop off your clothes to get altered and pick them up in 2 days! Reasonable prices and the clothes are always done right.

This was my first time using Lucy’s and to say the least, I will not be taking any of my dry clean garments or alterations to her again. I needed 3 jeans fixed, 3 skirts, and 4 garments dry cleaned. All of my dry-​cleans smell horrible and one of the jeans looks like she absolutely did NOTHING to it. To top it off, one of my dresses had a string around the waist that is not attached and it was not with the dress. I’m hoping to God when I go back that she has it. I am very disappointed, unimpressed, and frustrated.

Just got back 4 suits that I took in last week to get alterations done and they turned out PERFECT! If you’re in the South Dade area give this place a look for all of your dry cleaning and alterations needs. They will not let you down!

This is the best place to take any alterations in the South Dade area. I take all my uniforms there for work and EVERY Halloween they make me my own custom made costume! They are really friendly and always tailor everything to my personal needs. They are very reasonably priced and always quick and efficient.