Jaffe Eye Institute

Dr. Jaffe might be good, I don’t know yet. but his staff Got a D minus. My parents were treated in the worst way possible by the receptionist. My parents are spanish speaking, they know little english and they are old. But that is why i went with them. The receptionist felt annoyed by dealing with us, I guess we were interrupting her Facebook chat in the computer. We just wanted to pay, and while she looked at her computer monitor yelled at my parents saying we already sent a bill, so she couldn’t just collect the money there? Weird, must be that Dr. Jaffe doesn’t want to collect his money. But that is not the case my mother deserve respect just like any other person that goes that office, elderly patients are challenging but they all deserve respect and patience. Then we wanted to know what is next after the exam, we don’t know we don’t work there, again she replied to as yelling while looking at her computer screen. Then I told her, I am an RN and work in the most stressful job ever the ER and have never talk to any of my patients like you do. well she made fun of me, and say bye RN… Please if this office have office manager, your Staff need customer service skills review asap. As a conclusion this place is not recommended. Awful frustrating experience. nothing worse like seeing someone verbally abusing your love ones.

I had a terrible experience at this place. 2 days prior I had a sharp pain in my left eye (my «good» eye). I taught I was going to fall to the ground. That night I noticed I had seriously lost vision in that eye and could no longer see my computer screen (I have a 4 monitor setup). The next morning I realized I could not see normally nor drive. My perfectly good eye was now seeing double and blurry. Also my eye was sort of numb. I made an appointment with a new doctor (I just moved to Miami Beach). He told me I might have a «retinal hemorrhage» and to immediately (ie now) see an ophthalmologist. The front desk setup an appointment with Dr. Fleischman at the Jaffe Eye Institute in Aventura. After waiting 2 hours in the waiting rooms. I finally saw Dr. Fleischman. He told me that I should get a new pair of eye glasses and that all was fine with my eyes. I told him I was concerned about my sudden loss of vision. I had to insist as he did not seem to care about anything but recommending a new pair of eye glasses. He responded that a bug probably flew in my eye and that made me suddenly realize that my vision had decreased over the years. I insisted that my vision in that eye was totally fine before the incident. He told me that it was «not possible without major trauma». Here is a doctor telling me in my face that I did not loss vision when I perfectly know that I did. It was surreal. That was a very stressful experience for me. I still do not know what happen to my eye. I was very distressed by this experience. My vision gradually came back to my eye the follow days. I am still socked by this doctors behavior. If this doctor does this habitually to his patients he should be put out of business with his employer the Jaffe Eye Institute. I would not recommend this place to any one.

Take your patience, I was there for close to two and a half hours!
Once you’re with the doctor it goes pretty fast, but yet did not meet my expectations!
Next time I will have to go elsewhere nobody has time for that wait!