Elite Skyline Cleaning Service

DON’T GET SCAMMED, STAY AWAY! This is the first time that I’ve ever actually written a review on Unilocal.I am only doing so to hopefully save others from getting ripped off/​scammed like I did.
I was originally introduced to this company from Groupon. They came and did the first cleaning. The next few appointments that I scheduled, no one ever showed up. So I called the company, and spoke to MYRLY VELASQUEZ (who I believe is the owner), and she told me that they were overwhelmed from their groupon promotion, and couldn’t keep their end of the deal since they weren’t making enough money, and told me to just call groupon and get a refund, which was honored.
Fast forward a year or so, I kept receiving emails and special offers from their company, and I decided to give them another shot. So MYRLY and one of her employees shows up (an hour late), and cleans my apartment. They did a decent enough job, I was satisfied. So we scheduled another appointment for about a week later, and she offered me 5 cleanings for $ 250, as long as I prepay in cash. Ok, sounds good. So she comes for the next appointment, I pay her $ 250 in cash, she cleans the apartment, and schedules the next session. SHE NEVER SHOWS UP, calls, texts, emails, zero! So I call (no answer), and text (no answer). Finally I hear back from her, and she claims that she never got my calls or texts, and promises that she can come to clean before Christmas. So the week before Christmas, I call to schedule another appointment, and get the same ZERO RESPONSE. Obviously I’m not happy, but again, I give her the benefit of the doubt, and figure that she’ll come and do her (prepaid) jobs at other times.
I call again to reschedule, and she tells me that she had to have surgery, and couldn’t clean for a while. Okay, I can understand that. So I wait another month or so, checked up on her a few times, and when she was better, we scheduled another appointment. I confirmed with her the day before, and again that morning. She says she’ll be an hour late. Okay, not the biggest deal. That time passes by, so I call, no answer, I text, no answer. Finally I get in touch with her, and she tells me that the girls all couldn’t come, and that she can’t come and clean my place since my price was so low (THAT SHE GAVE ME, and COLLECTED THE CASH). So she offered to refund my money. I agreed, but SHE NEVER SENT ME THE MONEY BACK.
So IF YOU WANT TO GET RIPPED OFF, LIED TO, HAVE YOUR TIME WASTED, NEVER SHOW UP APPOINTMENTS, LATE AT BEST, then you should use MYRLY VELASQUEZ and ELITE SKYLINE CLEANING SERVICE. My advice is to STAY AWAY or REGRET IT!!!

I used this service twice and had issues each time.
Once when it was essentially empty (through a living social deal) and then after my new furniture was in place on a 4 time prepaid package
Believe the other reviewers. they schedule and then do not show up. excuses excuses. they do not value other peoples time.
i waited 2 different days for 3 – 4 hours. No call, no show. And as a matter of fact they never did come again. I called 10 times over 2 weeks. always being routed to a machine. Email was no better.
The cleaning woman is the owners sister apparently, so dont say anything about her .
as she wont believe you anyway.
She spent more time complaining than cleaning. A coffee cup in the sink threw her into a 10 minute tirade about what was she supposed to do with it?
The 2 cleaners for 1 hour is a joke as the 1 person cleans while the other watches and hands her supplies. They arrived late each time and left correspondingly late. However the owner then tried to bill me for an extra ½ hour (as I had prepaid a package for 4 cleanings she thought she had me) Luckily american express helped me obtain a refund for the 3 cleanings that were never done. The company never responded to many calls over a month and only after the credit/​refund came through did they try to contact me.
DO NOT PREPAY A PACKAGE you will never hear from them again
I would never use them again
They spend more time telling you what they dont do than doing what they should be which is cleaning.
FYI I have a beautiful clean brand new condo which is very easy to clean
If I could give 0 stars i would.

No call, no show several times. Trying to reschedule with that woman was impossible. She wasn’t going to honor my last cleaning session (I paid for 3) because she couldn’t schedule me before it expired. This was after I had scheduled two other cleanings and her staff just didn’t show up. She can take this sorry excuse for a business and shove it… somewhere.
BTW– Groupon happily gave me my $ back for the last cleaning session and informed me that this woman has had several issues with many customers.
The actual cleaning was average at best.
*UPDATE TO RUDE COMMENT BELOW*
And yet you show your unprofessionalism in your comment below. Don’t worry I flagged it. I do not own himalayan cats. I own one tabby cat. and there is not stuff everywhere. If you’re referring to my daughter’s toys ok. I have a two year old there will be toys. YOUR JOB IS TO CLEAN SO YES WHEN UR EMPLOYEES DO SHOW UP, THERE WIL BE CAT HAIR FOR THEM TO CLEAN. I look forward to the closing of your business which I am sure is sooner rather than later… As I am not the only one who has had the same experience with you. FYI-​My boyfriend called more than a week before the expiration date. and please stop lying about coming to my door and knocking. You are ridiculous.

I started using Elite Skyline Cleaning Services after buying a Groupon deal. They did an amazing job — cleaned everything immaculately. A crew of 3 young ladies arrived on time for my appointment. They were very courteous and asked me where I wanted them to begin. Afterwards the manager called me to see if I wanted to continue services with them. Since then, they have been coming twice a month and have continued to do an amazing job. They are very trust worthy and detailed. They thoroughly cleaned my 3 level townhouse in a quick and efficient manner. I would highly recommend using them! Excellent Job!

Great service. Very professional, punctual, competent, everything was spotless, better than I expected!

Horrible, The first cleaning they did was fast and efficient it was great and I was thoroughly impressed until… My next cleaning I was informed would only be 1 hour because there are 2 girls which is fine if the other woman wasn’t texting or talking on the phone the entire time. I have a 1 bedroom apartment and the only room cleaned was my tiny bathroom and the kitchen cleaned very poorly (no dishes were done). Since I had purchased a groupon I wanted to finish all my cleanings. I scheduled another cleaning which they were a no call no show. When I called to asked what happened they forgot and said they would call me back to reschedule. Never the less I received no phone call. When I finally did manage to schedule another cleaning after 2 hours of waiting for them to show I called again and they said there was an emergency and they couldn’t make it for another 2 hours! Again I rescheduled, the exact same thing happened 3 MORE TIMES!!! I phoned groupon and apparently everyone that bought groupons for their services had the same problem and luckily groupon refunded my money.

I bought a 2-​hour housecleaning session with this company through Groupon. I scheduled my appointment, and 30 minutes before the team was supposed to arrive at my home I received a phone call from the company stating my appointment needed to be rescheduled due to an emergency, and that a representative from the company would call me the next day to reschedule. After two days, no such phone call had come. I called them myself and re-​scheduled for another day. On that day, the cleaning team called me from outside my building stating they were unable to find parking anywhere near my building, and that I should reschedule. I stated I had already been rescheduled once. She told me she was going to go to her next appointment and then come back to my neighborhood, when, hopefully, the parking situation would have improved, and that she would give me a call when she was on the way back to my home. No one ever called me, and no one ever showed up. The next day I called Groupon and asked for a refund on this purchase, which they immediately provided. I have zero tolerance for a business who’s a no-​call, no-​show. That is the most unprofessional, inconsiderate action it can take toward a paying customer. Needless to say I will never patronize this business again.

I phoned Groupon to relate the problems I had experienced. I asked Groupon’s assistance in resolving the problem with the vendor, since I had paid for 10 additional cleanings but could not manage to schedule a visit with Nicole or get anyone to return my phone call and message at the firm’s main office number. Groupon tried to resolve the problem but, after a few days, told me they could not. They apologized and refunded my money in full.
It’s a pity the cleanings did not work out. Doris, the cleaner who came to my home, and her coworker were great. It was Nicole and the scheduling system which were so intolerable. Doris, if you read this, I’d be very glad if you’d contact me.

I have utilized Elite Skyline twice and they have done an awesome job! The ladies clean fast and really leave your house looking and smelling great. I would recommend them to anyone. Those bad reviews, I’m not sure which Elite you’re referring to. I purchased my initial cleaning from Groupon and they have not let me down!

Reading the other two reviews, I either have a great guardian angel or I’m just a lucky guy. Yesterday, Elite Skyline cleaned my place for the second time, and I have no complaints. I have purposefully waited to write this review until after the second appointment to ensure that I had my facts straight. Here are those facts:
Both times, in exactly one hour, two friendly cleaners whipped through my condo perfectly cleaning the kitchen, bathroom, and the marble floors throughout. (Marble floors, as some of you may know, can be a pain as they are very unforgiving if poorly cleaned.) They cleaned under (not around) things. I checked under the bed and sofa. Done. Behind chairs… done. Under lamps… done.
Both times, my appointments which were booked online were confirmed via direct calls, and I was also called right before the cleaners arrived on site, and both times they were right on time.
So, I can’t relate to what the other two reviewers have experienced. Guardian angel? Luck? Whatever it may be, I hope my luck continues. I’ve got one more appointment to go on this Groupon, and I’m hoping third time’s a charm. If so, I’ll stick with Elite Skyline’s service.

I just had a horrible experience with this cleaning company similar to reviewer Alexandra… only I was lucky enough to discover this was not a company I should do business with prior to them coming to my home. I also purchased a Groupon and bought 5 sessions ($ 149). I spoke with Nicole prior to making my purchase and she informed me that the company was fully licensed and bonded which helped reassure me. Well, they may be, but that doesn’t make them professional! I was told that 2 people would come to clean my house at 12pm and received an email confirmation. I CALLED THEM THE DAY BEFORE TO CONFIRM and also to let them know I had signed a key release form and that the key would be at the front desk for them. The girl with whom I spoke told me I was all set and I figured that was that. Well, I was wrong! It seems that girl never told anyone I confirmed and instead they decided to call me the morning of the cleaning. I had given them my work number and my cell number.
At 1pm I called my building to see if they had picked up the key yet and was told they had not. So, I tried to call Elite and got an answering machine. so I waited a half hour and tried again and got Nicole. When I told her no one had gotten to my home yet she informed me that they had called me and got no answer so they cancelled my appointment. What!!! That’s it??? Not only did she tell me that, but she did so with what I felt was an attitude as if it were my fault! Hello??? I’M the client! I informed her that the number she was calling was an office and there is no way they could have called numerous times (as she said) and not gotten an answer. and even if she had, call the cell number I also gave! We went back and forth for a while and I honestly couldn’t believe how this woman would speak to a client… I would think that you might want to make a new client happy in the hope that it would lead to more business. I guess not. When I told her they already had my money so what am I supposed to do now she snapped back that they didn’t have my money, Groupon did so go get the money back from Groupon if I wanted. Wow. Shocking. I finally had enough and told her I would do just that and also let Groupon know what I had gone through with them and hung up.
Thankfully, Groupon knows how to do business and didn’t hesitate to give me a full refund. The man I spoke with listened to everything I said and could not have been nicer. I’ve bought other Groupons and never ever had a problem so this won’t change my purchasing more in the future, but I will certainly do a lot more research if it’s a company I don’t already know! Lesson learned!!!

You’re kidding! I had bought 3 2-​hour cleaning service packages on Groupon for $ 99 ($ 240 value). Before the purchase, I called Elite and asked if I could combine the 6 hours into one day since I have a large 2 bedroom/​2 bathroom apartment and my previous housekeepers had not been there for about 6 weeks. I was assured by Nicole that if I specified that it could be done. So I bought the 6 hours and made an appointment for the following week, preferably at 8 am. I got a confirmation saying the appointment would be at 9 am the following Wednesday then got a confirmation Wednesday morning reconfirming 9 am.
The service arrived at 10 saying that was the appointment time (I have the 9 am email confirmations). Two ladies arrived with equipment and told me that there were 2 of them who would be there for 1 hour (2 people meant 2 hours) and the service could not be combined at all although I could have paid $ 30 for an extra hour but it was too late. They told me the service was for 2 bedrooms, 1 bathroom, kitchen and 700 feet of floor care. I rallied and said that I would make the beds and take out the garbage — what was most important to me was kitchen, one of the bathrooms, dusting, and to vaccum and mop the floors. We briefly discussed long term arrangements and I left the apartment giving them a $ 20 tip in advance.
I get home to the kitchen and 1 bathroom being a little cleaner. 1 bedroom had been possibly swept and modestly mopped, the other I doubt had the door even been opened. The bedside table and bureau in bedroom 1 were not dusted, the television screen not wiped. The living room, kitchen and dining room floors may have been vaccumed a bit but certainly not in any corners and there were spots in the same place they were when I left so I doubt that anything was at all mopped.
Not only will I be contacting Groupon for a refund but I will certainly not be continuing any service from them. I do not recommend them in any way.