Dolphin Carpet & Tile

Terrible tile job! Dolphin carpet and tile subcontracts the work out to a company that does substandard work. First, they don’t speak English so communicating was impossible. They claimed that one guy spoke English but everything we told him was never understood. We constantly told him that the grout was to be ¹⁄₈ inch, our grout ranges from ¹⁄₈ to ¼ inch. We told him that some tiles were sitting significantly higher than others, mostly because they went right from removing old tile to laying new tile without preparation. They left a lot of grout and thin set to dry on the tile which took a lot of work to removeDuring the inspection, for which the manager Vince came out to the house, we found numerous chipped and otherwise defective tiles. The company came out and chipped up all the tiles (we have since found more chipped tiles) to replace them. Now here is the fun part, they never made a note of the color grout they used to set our tile so the guy kept going back and forth to Home Depot to try to figure out which color they used, which he never quite found. We now have two, possibly three different colors of grout, while they are close in color, they appear darker in areas due to the different levels of tile and sizes of grout lines.
Here is my favorite part of the whole ordeal. I called Vince to try to get some spare tile since so much was wasted with ineptness. I gave him my name, he didn’t know who I was so I told him we were the ones with the bad tile job, he still didn’t know who I was. So I said «you know, you came out to our house saw the substandard work and made the guys replace the tile» he still did not know who I was! How many bad tile jobs has this place had? Our tile will never be quite right but we gave up, we didn’t want any more grout colors, 3 is enough.
Don’t use this company, you will be disappointed. If I could give negative stars I would

Lying store manager/​salesman build up the quality of the wood floor they sold us only to find out five years later it was of the poorest quality. People do yourselves a favor and do not walk in to this store.

NEVER use this place! We ordered our tile based on the collection presented on the display next to the entrance. There are examples of the different sizes with the same coordinated colors as they would look installed. Over $ 3k tile — the bathroom trim as displayed was simple and our taste.
We picked up the sealed boxes of tile for our contractor who installed them as instructed. Imagine our surprise when we arrived home to a ‘crackle glass’ trim — granted the same color palette but NOT what we selected. We thought the trim had been dropped! We immediately went to the store where our salesman informed us that the display trim was discontinued and what we received was the replacement. And that ‘crackle glass’ is all the fashion! No refunds!
LESSON: Open ANY purchase before you leave the store or before the delivery driver leaves!!! Do not buy from these folks — we should have realized as the store was empty on each visit.

I had the worst experience. Customer service is good until you sign and pay after that they can careless about you. They will not work with you for any reason. Beware of them. Trick Trick business ethics. #shadybusiness

2^nd time using Dolphin Carpet and Tile, This time purchased from the store in Coral Springs, Carpet Installers were nice and polite and did a good job, i was expecting maybe a scratch here and there but wasn’t expecting the hole they put in my door, called the store manager said he was sorry but nothing he could do seeing how I signed off on it, just a word of advice, Before you sign off walk every inch of the job, take a very close look, don’t be in a rush to get back to work like I did and hold them responsible because once you sign off and pay in full for the job don’t expect them to fess up to their errors

This place was completely incompetent when it came to correctly installing our bamboo floors. First, they omitted putting a moister sealer down before installing the bamboo flooring which lead to black mold appearing throughout our home! Secondly, when presented with the problem they completely denied any responsibility and offered to tear out our floor and for 3,000.00, would put down the moisture sealer and had the further audacity to tell us they would try to find us a deal on new wood and we should not go with bamboo because it’s a reed and will absorb moisture! REALLY? Don’t bother, complete waste of your time and money. YUK!

My dad had to replace a couple of tiles around his house due to water damage. His house is about 60 years old so I knew finding tiles that would even resemble the original tiles would be difficult. We ended up going to dolphin carpet and tile because they were the only one to carry the tiles that were a close match. We told them we needed only 3 boxes of 13×13 inches tiles because we were replacing a portion of the floor. Randy, who was the salesman, told us we had to order the tiles because they were not in stock plus we had to pay shipping. In total it was about $ 100. 3 – 4 days later we picked it up but when my dad tried to install the tiles he noticed the measurements were not 13×13 in but 14×14. I called to tell Randy that we received the wrong tile size. He told me I got the right size and said according to the manufacturer, not all tiles come in exactly 13×13, the size varied. I then asked him why he didn’t inform us the size we order is not going to be exactly 13×13, he replied by saying «well you didn’t tell me you needed exactly 13×13». I’m like how were we suppose to know that we had to say that to you. I asked for a full refund but Randy said that because they had to order the tiles there were no refunds. I asked to speak with the manager, Randy told me that I would get the same reply. He gave me a phone number to call. I spoke with «Jeff» who I believe is the owner of the chain and indeed I got the same reply «you should of told us that you needed exactly 13×13». So we were at fault? I told Jeff you would think it would be common sense to know that we needed exactly 13×13 when we told them we were replacing a portion of the floor not the entire floor, so yea the size we get is important. I also told him that you guys are the professionals, we are the customers how were we suppose to know we have to say we need exactly 13×13. When we placed an order for 13×13 tiles, we expect to get 13×13. The entire phone call was to no avail. I did not get a refund. My dad ended having to rent a tile cutter from Home Depot, which cost about another $ 50. They have no customer service what so ever. I should have taken the lack of present customers as a sign. The two trips I made with my dad to the store there was only one customer other then us. Never will I ever buy anything from dolphin carpet and tile again and I told my friends and family and co workers what happened and to steer clear of them. One more thing, my dad actually went by himself the first time and the Randy fellow first told him that the 3 boxes cost like $ 50 each without the shipping. My dad doesn’t speak English that well so thats why i decided to go with him to buy it. When I pointed out to Randy why the price was so high, especially when it was priced at $ 1 something per squared foot (I Can’t recall the price exactly), he took out his calculator and was like oh you’re right it’s only like $ 20 a box, and only then did he mention the shipping. I mean calculating $ 50 a box when its actually about $ 20 is a huge difference and if he is used to selling tiles he should have known something was wrong. I’m hoping that the calculation was an honest mistake. If not shame on him. I was very upset about this whole ordeal for a while but then I think of Karma and I’m a-​okay. If that was THE Jeff Katz I spoke on the phone with, shame on him too because the slogan for the store is «the dolphin promise — get it right» and obviously they don’t live by that ethic. Whoa that’s the end of my long rant.