Dade County Federal Credit Union

This is the worst experience thus far!!! I cannot believe or understand how people could be so rude and disrespectful when you are nothing but kind to them and they work in customer service. I went to this particular location today and I will never return. The things that ticked me off the most is the fact that I handed the lady sitting in the office my ID in her hand and when returning it to me I held my hand out and she slapped my id on the desk. I paused and took my hand back and left the ID on the desk, pure rude. It would have been different if she didn’t slap it down and just put it on the desk but to slap it down pissed me off. Not to mention her tone and demeanor which was very unpleasant from the beginning to the end. If you hate your job that much try sitting away from the general public. Needless to say she wasn’t helpful at all and I politely took my belongings and walked out of her office. I will be filing a complaint.

The lady that sits with members is horrible, she doesn’t smile and has a bad attitude. I’m not sure why she is sitting with members with poor customer service skills.

I am a relatively new customer with dcfcu. I joined in June 2012 with hopes that I will find a banking home that cares about me and protects their customer.
I opened a checking and savings account and received a small loan to consolidate credit debt. Everyone was extremely helpful. I was using my checking and savings account for small deposits so I could repay my loan.
On Oct 9 I sat on my couch to pay my loan payment online and I realized there was an unauthorized charge for sprint. Which brought my account negative and I received over draft fees. I do not do business with sprint so I quickly called the bank and went in to fill out paper work to report the fraud.
Now when I was in the bank the «customer service agent» froze my account the said they can’t switch my account because it was overdrawn and I needed to bring it current in order to switch the numbers. At this point was i concerned about having an active account. Since I have never owned checks for this account I was inclined to believe that someone inside of the bank used my information.
So I went home to wait for an update. 4 days go by and I received a letter saying my account is over drawn I need to bring it current. this is standard. I called the bank to check on the status and the person on the phone said «when I went to the bank to fill out the fraud report they should have switched my account. Please go into the bank to have this done.»
I went in and the customer service rep said we can not switch your account because it is overdrawn. I then said okay and went home. 3days later I called in to find out the status. The person on the phone said it will take at least two weeks before it would be resolved, however I should go into the bank an they can switch my accounts and I can access without paying for the overdraft because it is reported as fraud and under investigation. So here I am at the bank 13 days later and the customer service agent tells me two options I can bring my account current, pay for fraud, or wait until the investigation is over and they refund the money. Now he tells me in order to switch my accounts it will cost me 15 dollars. Now I understand it is not a lot of money, however I can not help but feel like I am being penalized for someone stealing my information.
As a customer you want to feel as if your financial institution will protect you and your information, not try and nickel an dime you for fraud. By the way I just received a threatening letter letting me know they will report me to the credit bureau if I dont bring my account current. Thank you DCFCU for caring for your customers.