Clubflyers

Boy am I glad I came on here and started reading the reviews, especially about their shipping problem to wrong addresses. Guess I am far from the only one this is happening to! Beware when you start an order it automatically charges you and autofills out your billing address as your shipping address.
You need to then go back into your account and finish the order after your card has been charged, which is backwards. They are saying it stamps your with your billing address as your shipping address even before you finish completing your order on your end. Once you go in and upload your artwork, change your ship to address… you think everything is all set.
It is not! They cannot see on their end that you’ve updated your shipping information. As a customer who uses many online printing companies, they have it completely wrong. The customer should be aware that what we are seeing is incorrect and somewhere on their site we should be made aware that we need to call them in order to update the shipping info in order that they can see it’s correct and updated on their own site.
I’ve discussed this with their customer service, with their managers and even with their managers manager. They all seem to think the customer is wrong. It’s bad business practice and misleading. The Better Business Bureau is now involved and they will learn from their mistake.

I agree — the quality at ClubFlyers changes every month — I don’t know why. but they can NEVER cut straight lines just as the ex-​employee has mentioned. I have returned at least six jobs for reprints, which came back fine ½ the time — so I sent three back for a second round of reprinting.
Four years ago they were the best in the game — but now everyone and their mom has a UV press in Florida. I wish them the best and am very impressed by the free cards campaign that they’ve been running.

my ex used to work for them, and everything they did was and issue… production usually had problems (colors are off, can’t cut straight lines, etc) and they aren’t always the friendliest. they have great designers working there, but they area family run operation and things kind of fall through…

I’ve used these guys at least 12 times, and, at least 8 times been disappointed. I kept trying because they are inexpensive and I figured I’d give them a few chances to do right by me.
What’s happened, specifically?:
Either the multiple packages got delivered to same address even though I specified different address for different clients– that’ll teach me to order more than one thing at a time!
Or, the cut was so obviously crooked that the client was embarrassed to hand out the card I designed and printed with
. (BTW, she loved the design!)
Or, they cut and packaged the cards before letting the ink dry completely, so cards stuck to each other and ink from the front of the cards was pulled off/​left on the back of cards…
My humble opinion, these guys are doing far too much work to pay attention to little details like drying the product before packaging and shipping to the correct separate addresses– which, to a tiny operation like mine means I don’t get things done while forced to figure out what the heck they did wrong now and I loose money/​clients, or at least have to do a lot of explaining about reprinting and waiting for order credit.
Sine the last screwy order I’ve found another company– one that I didn’t have to call even once, or email customer service several times, or send back 100 examples of what I claim is messed up, or any of that…