Braman Honda

My service rep Alex was great! Professional and informative. Car was ready on time. Communication of issues was appreciated. Thank you!

My family has been buying cars from Braman for years, when I went to buy my own first car it was also here. I have to say I am extremely disappointed with my last experience. This past week I had to go in for a new key for my accord because my old one although working perfectly was damaged and I was never given a spare. I went in, spent $ 207 on a new key and drove home with it. I tested it both in front of Oscar F. who attended me and the guy who brought my car out. The following day, I drove to work without any issues, when it was time to go home the key would not turn over my car. I immediately called Braman and they offered to send a tow truck (which would take at least an hour and a half) but I was told by Crystal that «if the key worked last night then it’s probably the battery and if I tow you and it is not the key the cost is $ 75». Since my office was closing, and I could not wait for a tow, I phoned someone to bring me my crazy glued but still working key. IMMEDIATELY my car started clearly the battery is not the issue. I drove to Braman, and the first thing that Oscar F says when he is testing me key is «this isn’t the key for the car» so he tries to unlock the glove compartment and the key works perfectly. So after two attempts of not being able to make me a working key they then say that it’s the switch that’s the problem, another $ 238 explaining that since my old key is already filed down properly to my ignition. If my old key works fine then clearly it is NOT my switch that’s the issue. I know one or two things about cars considering I have two mechanics in my family and my father is an engineer and I’m pretty sure a HONDA which is my favorite car and I believe it to be one of the best in the market will have a damaged switch with 37,000 miles. I was given a refund for my key, and I will report this to Consumer Report, Corporate Honda and have already filed the complaint with the Division of Motor Services in Tallahassee. Not only does Braman Honda try to rip you off by saying you need extra repairs, and blame batteries before even giving me a chance to properly explain myself. It is NOT equipped nor do they have a good enough service department to make a functional key.

Don’t take your car here they’re just trying to hustle you out of some mom that thy know you don’t have. Went to a place not even a mile away called All Import Tech and they took care of me charging a quarter of what Honda was trying to make me pay. At the end of the day Honda has horrible service and are just trying to make a buck.

I was there for a recall, which was handled profesionally. They made no attempt at cross-​selling anything (probably because this was a government mandated recall), which was nice for a change. The reason that they didn’t receive 5 stars is because of previous experiences with them.

Caveat Emptor: Sharks, Thieves, Opportunists. You’ve been warned.
A family member w/​o car knowlege went there for a simple engine check for and they charged her $ 500.00 to replace an oxygen-​sensor on a 2001 Honda CR-​V… the part costs $ 160~$ 200 at any major auto parts and takes 15 minutes to replace…
Honestly? They put the screws to her — took her for a ride, filled her head with false fears with stories like «the engine could die at any moment…» and «the oxygen sensor controls the level of fuel /​air mixture. that could be dangerous… we cant let you drive in good concscience…»
You’ve been warned.

I’m going to make this review short and sweet.
I came to this location out of convenience. I made an appointment for an oil change and a recall fix for 9AM on Saturday. I arrived on time and was told my appointment was not in the system, YET it was on the sheet at the window. Usually (at South Motors) if you have an appointment made your car is set in priority above others, but not here. I was told my car would not be seen for the recall until 12:30/1PM (Reminder: I got here at 9AM sharp for an appointment I had an email confirmation for!) because they were backed up with people coming in since 6AM. Clearly, appointments are useless here. Save yourself the time and take your car to a different location.

If this had no stars i would give it 0. I dont know if Braman Honda is a bad dealer in general but In my opinion my experience here the service was not the best at all. First lets start with the unprofessionalism that the have here. I only went there because it was really close to my house but I am so glad i didn’t buy/​lease my car here. I went with my boyfriend and we are both in our twenties so my only guess is that the guy thought we were young and stupid, but what he didn’t know is that we had done our research. Basically after we negotiated a selling price for a 2015 Civic and we thought it was a good and fair price according to what the fair market price is for the car, we told him that we wanted to make a deal and we wanted to lease. At that moment the guy backed out, he was like this is price is only if you buy if you lease you have to take the price on the website. Well, my boyfriend got really agitated and started going back and forth with the guy. He pretty much told us that the selling price for a car when you lease is not negotiable. THIS IS ABSOLUTELY NOT TRUE. Do not let any dealer tell you that the price is not negotiable. First of all you don’t even have to tell them if u are buying or leasing. After this terrible afternoon at this dealer we left and told him that we were gonna «think» about it, because i didn’t want to be rude. But what I should have said was how unhappy and have a waste of time that was. The next day I went to South Motors Honda on US 1 and drove a little further but here their really took us seriously and they did lower the price of the car. I ended up leasing the Civic 2015 how I had originally planned. If you go to Braman please be careful with who you talk to. And if you go to any dealer Make sure you do your research i cannot stress that enough.

Worst service ever. Brought in my car for bushings and Cv joint replacement with alignment. After hours of waiting I took my car home and my cars alignment pulled left. Went for a second time, waited 3 ½ hours for a 25 mins service and they tell me that whoever did my alignment did it incorrectly but it’s fixed. JUST left the dealership and my car is STILL pulling left, probably even worse than before.

Terrible service. The evaluation of my car showed that I had all bad tires and brakes that needed to be replaced. Good thing I didn’t buy into their BS– I had bought all new tires and new brakes two months ago. When I confronted the gentleman, he said he would go back to the mechanic to confirm that the inspection was accurate. «Apparently» they had my paperwork confused with someone else’s paperwork. That was their excuse to get out of the mess and lies they tried to sell me. Also, purchased a vehicle from them that I later found out was in a car accident and no mention on their end of that. I’m not one to get on Unilocal ever but management (well, the service management) is terrible — they don’t take action when something like this goes on.

Don’t bother making an appointment for your airbag recall, it means NOTHING!!!
We were told over the phone it would take 2 hours and when we arrived here it changed to 4 hours. We have now been here for 4 hours and they just now started working on the car!!! First, they tell you all the other things that your car (doesn’t) need repaired. Then when you tell them not to do anything else, they tell you there are no loaners and you need to RENT a car. At no charge but you have to leave your credit card info, just in case!!!
Well, what can you expect… it is a car dealership!

It took me less time to drive from West Kendall to here than to get a price for a part over the phone. Service is horrible specially from the parts guy. Buy online from Amazon or Majestic honda. Better prices and no dealing with chusma…

These people sold me a terrible car. I took it back twice within 30 days requesting inspections due to lights on the dash board turning on in the car and even requested to switch my car and they insisted that I could not. The air conditioning stopped working 2 weeks after i bought it. Then the car would turn off while I was driving, I purchased a new battery, had the compressor, condensor, water pump, all changed and the car was still a lemon. Considering Ernesto has sold myself entire family many cars for several years, you would assume he would have a bit more integrity and help when I show him the issues instead of telling me to take it to another dealer. Craziest thing is the car was a 2010. Extremely upsetting and they will forever get a terrible review and referral from me

The Salesman tried to hook it up but their Finance guy tried too hard and lost his sale.
The sales guy (don’t want to get anyone in trouble) tried to really hook it up when working out the price. He walked in and said to ask for the sports upgrade and leather package included for the price they were asking for. The guy handling the finance wouldn’t budge so we left.
The next day, they called several times agreeing to the leather package but we had already leased our Accord elsewhere for less down, less monthly, and a Sports upgrade.

I don’t even want to give it 1 star. Horrible customer service I dropped my car off for a diagnostic test at 8:30 am feb. 4, 2015 & my car wasn’t ready until 6:45pm. Remember this was just for a test. Nobody from Honda called to say it was going to take longer I had to consistent keep cling them & then complain to a manager. The service here is a reflection of management, the manager didn’t know the definition of customer experience either. That’s sad, don’t take your car here!

Horrible experience! I have been a Honda owner my entire life. I have always gone to South Motors Honda but decided to give Brahman Honda a try as they were closer to my house. I knew exactly what I was looking for so from me it was a quick pick as they had the Honda I wanted. I worked with the sales person Silvio he was fantastic and did not waste my time with back and forth. That part was quick.
When it got time to finalize the negotiations with finance is when the problem started. I literally was waiting for almost 3 hours, when I started to get frustrated I started to wait around the finance department after a while I realized they were taking in other customers that came after before me.
I’m not sure if the sales rep have some sort of side business going on with finance to get their customers in by skipping but this just ticked me off especially after I saw that these customers came in after me.
I was livid and apologized to the rep Silvio because it was not his fault and walked out. I don’t think it is reasonable to make someone wait about 3 hours and then skip people in front. I will be taking my business else where. They lost a highly qualified customer sale. I will never go there again and will prefer to drive to keys if I have to.

I have mixed feelings. Usually they are quick with the oil changes, but yesterday I went and the service sales man convinced me to do the rotation on the tires, he guaranteed it would make my car drive better. He told me it would take an hour to an hour and a half. When it came time the service man comes again and finds that I have three minor problems in the car and told me the first is priority. I said ok and picked the most important service needed to be done. I asked how long it will take and he said half an hour. Not really it was more than an hour. I had to reschedule my appointment. I went to them because it was the day after thanksgiving and my mechanic was going to be closed. I only use them out of desperation.
Although it is funny but my car is driving a lot better. LOL but this experience was frustratrating.

Purchased a car 3 months ago. The salesman told me the first oil change at 30k miles was free.
I just paid 45 dollars for an oil change there.
Don’t bother with this dealership, I know car salesman are bad everywhere, but this was just a downright LIE. Don’t come here expecting not to get shafted.

Before I begin, I’d like to mention that I purchased my car here with probably the best and most honest car salesman in the state. He was kind, he was patient and he was not pushy! Loved him. His name is Idelfonso. If you are coming here to buy a car, you have to ask for him!
BUT DON’T COME FOR ANYTHING ELSE. NOT AN OIL CHANGE. NOT TO ASK A QUESTION. AND ESPECIALLY NOT TO USE THEIR BODY SHOP…
Why the FUCK I decided to bring my car to the body shop here is beyond me. It was pretty much the worst decision I have ever made in my life, and trust me, I have purchased the wrong mascara before and I have gone out in extremely uncomfortable heels. But this literally tops it.
Some old hag crashed into my car and ruined my entire back bumper. My mother thought since it’s a brand new car, why not take it to the actual Honda dealer to get it fixed? I mean, it totally made sense at the moment. I took my car and I was convinced I would get it back like new.
It was very convinient that Enterprise has an office in there, because I was able to drop off my car, and drive off in the rental. The entire process took about two weeks but I totally blame the insurance company for that.
When I was finally called in to pick up my car, I did so the same day at about 5:00pm. I took a look at my car and since it was parked under the shade, it looked good to me and so I left. Only to come home, park my car and look at it again. At this moment the sun was hitting it and to my horror, Rhonda looked like SHIT. The bumper was not installed correctly so there was a space between the bumper and the rear quarter panel. There were also paint drips! How the fuck can you give someone their car back with paint drips! UNACCEPTABLE! But it doesn’t end there, the edges of the bumper had ridges as if they had not finished smoothing out the paint or whatever the fuck it is they do. And finally, the actual paint was dull and full of streaks! It did not at all match the actual paint of the car.
The following morning I woke up and went directly there. My poor Rhonda, I had to leave her again in the hands of these imbeciles. They gave me another rental and told me they would try to have it ready the next day. Well, they called me about 5 hours later, and told me my car was ready. God forbid Honda pays for a full day of car rental. When I picked it up they fixed everything they said they would, and I left, still unhappy because they pretty much wasted my time and didn’t do their job correctly the first time.
Seriously — fuck these people. I will never come back here again.

This place is awful! It’s auto hell! Ask me how much if my life I’ve spent here – it’s waaay too much of it!
Everything is slower than slow (right now I’ve been waiting 25 minutes, claim ticket in hand, waiting for a «porter» to fetch my car from the shop! WHAT?!), and more expensive than it should be. A replacement Honda tire for my C-​RV was $ 196, and a 15,000-mile «service» (read oil change) was over $ 250!
The way things work here, they already are in possession of your car by the time they tell you how much things are going to cost, so you’re kinda stuck. Furthermore, once you enter their Byzantine, Spanish-​speaking system of chaotic lines that aren’t lines (whatever happened to first-​come/​first-​served?) and directions that aren’t posted (wait, you don’t have the right color ticket! – but it’s the one they gave me! – sorry, you have to go back!), your entire day is shot!
I don’t understand what’s so difficult. I will not recommend this place to anyone, and I will not be coming back if I can help it.

When it comes to Oil Changes, Engine Check, and other serious engine problems, this is where I go. I’ve been here 3 times for services and they do a perfect service job. They want Honda’s to last and they want to treat you and your car with the $$ it’s worth.
Price-​wise; you might find cheaper service with other mechanics, around the city, but according to «How to Buy a Used Car» Manuals I read, The dealers are the safest and best bet to handle your car with the proper care. I see this reflection with Braman Honda and I come in for engine problems. Other simple things like tires, A/​C, Radio, brakes, etc… I research other places for better/​cheaper service.
Sometimes the time they say it would take to fix ‘x’, is not true. Then again, when doesn’t this happen. But just a heads up on that.
QUICK TIP: Bring a laptop! They have free WIFI, …or a book, or a magazine… They got a TV too.
Of Subject: While I waited, I wondered if the Braman employees have a bra on… The Bra-​men.