Babies R Us

Customer service is horrible! the staff don’t give a damn single care for their customers. The only thing that makes me come here is the wider selection of baby stuff. more chit chat, less work.

This might be the dirtiest babies r us I’ve been to. The people that work there are no where to be found. I had to wait 45 minutes for my registry and they kept giving me scanners that didn’t scan. I spent over an hour trying to get it to work to later be told i had to start over. I just left and did it online. Oh, and the bathrooms need to be cleaned because I am not trying to step all over other peoples urine. Just avoid this store and do the registry online or target.

I hate leaving bad reviews. I drove nearly 39 minutes to get here and buy a baby rail for my employer. When I got inside the building it looked like an empty warehouse and there was no one in customer service. I walked up to a manager to ask for help and she pointed to the end of the building and said I should «go ask an employee to help you». Becoming a manager doesn’t make you above helping paying customers. I wand to like this place, I really do… I just don’t. It also doesn’t help that the manager barely spoke any English

Oh my goodness this is the worst customer service in the world. Go to buy buy baby «we don’t have paper you have to gigute it out»

I have no complaints on the cleanliness of the store, as it was very clean. However, I struggled with printing the registry I needed, it would not print. I walked around with the list and no one asked me for help. I looked for some nipples I needed and they were completely out. Luckily I already knew what I was going to buy for the baby shower. It was a rather large box, I wanted to wrap it but they didn’t have wrapping paper. There was no one at the registers when I went to go pay so I went to customer service, and The lady ringing me up didn’t even say hi, or smile, nothing. Horrible customer service. Only reason I keep coming is because it’s close to my house.

There are things you find here that other competitors won’t carry. I have had better shopping experience here and never been disappointed.
However some cashiers take competitor coupons and some others wouldn’t. That’s why they didn’t get a 5 on this.
I once was told they wouldn’t take the coupon and after I said I had used it before, the cashier took it but with a bad attitude. :(

I went to Babies r us in Doral next to international mall and one of the sales associate Marisol was by far the BEST customer service I’ve ever experienced. She was incredible and extremely helpful.

They have all you need for your baby, but they don’t answer the phone and the coupons are confusing to use. It would be so much nicer if you could call to check stock before driving all the way to the store.

Even though this is a «baby“store.It’s still a business and I am an adult calling that business and do NOT appreciate voice mail that sounds like the people who think it’s cutesy-​poo to have their 3 year olds record phone messages! …and then to hear it 5 times and told to wait for the beep before recording my message then and be disconnected between each time!!!
After this disagreeable experience I visited Unilocal reviews and saw that this un-​businesslike approach seems to be the norm. READ. those reviews, Babys R Us, .LEARN from them. IMPROVE your store (s).
Now I am going to Amazon to order the item I would have bought from you. I am available to discuss this with corporate should they need further information.
A.M Corbett. South Miami (phone # redacted)
Follow up: Well, they DID respond back by text message. in fact, they send TWENTY THREE (23) IDENTICAL messages telling me that customer service was of paramount importance to them and someone Would get back to me within 2 business days. That was two months ago. Gooood thing I was not hanging on a nail awaiting their phone call…

The baby registry personell were horrible. They have a kiosk where two girls are supposed to assist you, but promptly tell you there is a registry where you can enter information yourself. Once I entered information it did not print. When I asked she simply said it can take up to five minutes. I was about to say something, but it actually printed. I mean why would you have two people sitting there all day if you have a computer where you can look up yourself. That being said I thought I was going to have a hard time finding what I was looking for since I already had the great welcoming experience, but needless to say as soon as they saw me with the list they asked me if I needed help and pointed out to all the items I inquired about. They went over and beyond since the item I wanted to get did not have shipping option. The personnel that was on the floor assisting were very well trained and knew exactly where all the items were. Apart from the registry kiosk everything that followed was perfect.

Ditto. Long lines while one register open but workers strolling around. Don’t come here unless you are in dire straits.
Plus I think English is a second language here.

One of the worst stores I visited. No customer service skills, not enough staff for assistance and rude. I wanted to order furniture and they wanted to charge me $ 500.00 for delivery. I needed help in store for some furniture items the man in the department was rude, ignored me, didn’t try to get add’l help and I was being very patient. Asked him to call a manager, he pretended to do do and then didn’t. It was an awful experience. Def. will not be going back, cancelled any registry items I did. Wrote to BBB to complain and really just hope no one else has any of the experiences I did. Go to buy buy baby!

Dear Babies R Us of Coral Way…
This store is a cluster-f%&k. Seriously. Everything was thrown around on the floor, the lines were madness, the clerks are rude… I don’t know how you even stay open without a riot happening. The one redeeming quality I found here was at the Baby Registry desk (which had a Disney World line), where at least the girls were sweet and caring. I will NOT be shopping at this location EVER. Good luck.
Sincerely,
SabrinaAnna*

They have a really big selection for shoes and there photo studio is awesome. Ask for Yvette she’s awesome!

LONG. LINES.
I have come to expect that when shopping here (no worries, not for me but for friends baby showers). Fortunately for them and the main reason I come back here is because they have affordable clothes and adorable things for the little ones.
Just don’t say I didn’t warn you about the lines. Oh, and the occasional cranky staff.

after more frequent visits to babies R us, it hit me!
i can see why people are repulsed by this place. no-​one really cares to help you and the selection isn’t really all that (hello, have you been to buy buy baby?)
aside from the aforementioned, the bathrooms are GROSS. well, i can only speak for the women’s bathroom, but still. the bathrooms are never really clean to be honest, but on my last visit the smell of urine was so bad i nearly gagged. i felt like buying bleach and throwing it on the walls and letting it sit there. some serious disinfecting needs to happen here.

This Babies R Us location sucks.
The store is always a mess. I always find boxes and packages have been opened.
The staff has no idea what they are selling in the store, or where anything is located.
Most things sold in the store are more expensive than the same item on their website.
Also, when you print out a registry (if you’re lucky enough to show up on a day that the printer works AND has paper) a lot of the objects listed as available won’t actually be in stock.
Go to Buy Buy Baby instead.

I freaking HATE this store!
The employees are whatever. I am so thankful for the lady in the furniture section because she was a complete life saver. She helped me buy my son’s crib when he was to be released to us on such a short notice from the NICU. She not only gave us a discount, she helped me pick out everything from the crib to the mattress all for 290-​something.
Anyway now the store. it is so messy! It looks dirty, and then the shampoo section is gross. I went there before and after I gave birth to pick up some baby shampoo and all of it was either spilled over, already opened, or had one or two bottles that were clean and unopened.
It’s not worth going there since the bottle is already 11 bucks plus tax, then to find out it’s already been spilled over… I’ll just go to Target on bird road and get a big bottle of California Baby shampoo with a tube of diaper rash cream.
Plus when I did my registry none of the items I selected where in the freaking store. So that’s if my pregnancy would have lasted full term and I would have had my baby shower… nobody would have known what to get me.
This store just needs to get picked up and CLEANED.

Genesis said it ALL with her review — and I fully second that motion on the 2 stars. But let me tell you why you SHOULD go here:
You know all those open boxes that Genesis was talking about? Well — they can no longer charge full price for those open boxes, and most of us just get annoyed by them anyways — and just walk by them. Well, after a couple weeks — those open/​discounted boxes — get even more discounted. I got my double stroller (original price $ 380) for $ 150. So if you’re feeling lucky — or are looking for whatever high chair or bouncy thing — you’ll probably find one laying along an isle with a big red sticker on it that’s way below the price you’ll find for one packaged in a pretty box. That’s all I gotta say about this babies r us. Oh — and except to wait to speak with anyone in re: to customer service — and the lines are horrific, esp. on the weekends.
One more redeeming quality — decent baby changing station located next to the bathroom — it doesn’t qualify though for another star, because — well sometimes its not as maintained as it should be. Depends on the day :) Good luck!

This place is a big mess! Boxes are open. It’s IMPOSSIBLE to get help here and if you do get help they dont know anything so its pointless. The staff are really just their to chat.