A & K Electronics TV Repair

Was told my TV would be fixed with in one business day. Three weeks later they still have not called me. I, however called them three times and was always told that they are fixing the problem and it should be fixed within a day or so. Maybe they will fix my TV and I will update my review of their company. But for now it has been an horrible experience.

I called them first to discuss the problem with my TV. The A &K Electronics employee immediately cut me off and told me to just bring it in for a FREE estimate. I dropped the TV off the same day. After two weeks, they called me to come pick up the TV because they could not duplicate the problem and was therefore unable to diagnose the issue. The technician then mentioned a «nominal service charge of $ 49.99, plus tax.» I reminded him of the free estimate, and he responded by saying that had they been able to diagnose the problem, they would not have charged me, but now they have to be compensated for their wasted time. I was shocked — how does a free estimate to do nothing to the TV now cost $ 50?
Maybe they do provide free estimates to do actual work on electronics, but beware of having to pay «$ 49.99 plus tax» for incompetence and rudeness. Absolute WORST customer service experience ever!

DO NOT USE! WORST SERVICE I have ever experienced. I scheduled a service call for January 2^nd and they indicated someone would come from 8am-​12pm. 11am came and no one had called me so I called and they said that they would come in the afternoon, I said ok since my washer hadn’t worked in 3 days. I called in the afternoon and they said that no one would be able to make it until the next day, January 3^rd from 10am-​11am. The manager Renato gave me his cell phone number, so I called him and left a message on January 3^rd at 11 and said that no one had called me nor had anyone shown up. I never received a call back from him. I called the company directly and the guy who answered was extremely rude and said someone was on their way, no one showed up then he said that they could come fix it later and then said that no one could come to fix it. He offered no solution to the problem and was having private conversations with people in the background while they all were laughing. Wouldn’t surprise me if this company went out of business in the next couple of years.

This is a piece of crap company. I took my TV there and they promised it would be done on time and it was not. You call many times and they make empty promises. After 3 months my television still doesn’t work. I wasted my time, money and energy trying to help a small business when I should have just bought a new TV on Black Friday. Well, I learned my lesson. Never do company with a small electronics repair store.
Take your TV to a bigger company or buy a new one, this company sucks and should be disappointed at their lack of honesty.

I’m tired of calling this place about my TV… I took my television there they said it would take a couple of days… I call back… «It’ll take a couple of days»… It literally took a month to get my TV back. Then, I sit down try to use the HD connection and it doesn’t work. All this time with my television and its STILL NOT FIXED. I have them come pick it up to fix it again… and the same cycle is going on. I can’t believe how many times, I’ve had someone say they were going to call me back and NOT do it. I’m still waiting for my television for the second time, but I felt it was my duty to warn anyone about this terrible terrible unprofessionalism. I didn’t know anyone could BE this unprofessional. It honestly, has me contemplating if this is some sort of elaborate scheme to swindle people for about 100 dollars at a time. It’s just ridiculous. Stay Away.

I have been bringing my electronics to A and K Electronics for years now. Ive always had pleasant experiences here! They are very timely and honest about all repairs done to my units. Thats what I love about them. I understand that sometimes parts prices are out of their hands and so is delivery of them. But they always do what they can to help me. I recommend this place to everyone!!!