Miami Shores Optical

Had an appointment on January 1, 2014. I had my eye exam, and decided I wanted contact lenses. The ones given to me kept drying my eyes. So I was advised to try another brand. The other brand did the same thing. I was told by the manager, that I will be called when the new one came in. Months passed by never called.. Decided to call them the beginning of this week, I informed them that, I never used my benefit and wanted some contacts with no medication. I got the the story that Dr. Williams, moved to Jamaica and that it’s under new management. End of story, I did not get my contacts. I recommend people to go elsewhere. Worst service ever, and then want to send me a reminder that I’m due next year, the nerve of those people.. Go elsewhere, do not waste your time there.

If I could, I would not give this business any stars at all! On our first day there, While the Dr was very enthusiastic (we already had a prescription from an ophthalmologist, so we didn’t really need a Dr), the main manager/​owner lady struck me as distracted and hands-​off. I just thought she was busy attending to other customers and assumed that the real job will be when the glasses arrive. In retrospect, I made a BIG mistake by still going ahead and picking a frame and getting my 13 year old’s first glasses ever :((…When we went to pick up, the owner/​manager did not bother to check vision or sit her customer down to measure and make sure glasses fit correctly (which is a routine procedure at lenscrafters or any other optic store) When we asked for attention, the attitude was simply «Ok! I don’t think I can do more and I am occupied with OTHER customers»… The glasses themselves are less than perfect in fit and lenses don’t seem the best either but after paying ~$ 300 I am never going to set foot in there. I learnt my lesson. In all this, the most disturbing thing is the uncaring attitude of the business owner. POOR SERVICE !!