Chili’s Grill & Bar

When we arrived there was no one to greet us at the door. We should have taken that opportunity to turn around and leave. The service here is horrible. We stood at the door for 7 minutes before anyone came to greet us. By that time there were 2 other parties waiting as well. The first man who came up asked how many, we said «2» and he walked over to the bar, looked around then came back and said he had to bus a table before he could seat us. It’s 6:30 on a Tuesday, literally have the place is empty, and he has to bus a table before he seats us! As we were waiting another guy shows up and asks if we had been helped. We told him about the guy busing the table and he offered to seat us someplace else. We were seated and no server showed up for 10 minutes. Finally the person who seated is came and took our order. As we were ordering our server came over and asked us again what we wanted. We had a very simple order a buffalo chicken salad and a chili and house salad. Took 20 minutes to get our food. My salad was downing in salad dressing. Overall, not a good food experience. I have to give one star, but they don’t deserve it.

I when to eat fajitas surprised they offer for tree
This is the issue you order for one 12.99 for two you will think that is 13.99 no is 15.99 two dollar more since that was a stake, when the plate arrive came with 4 tortillas for tree people, the size or amount off meat was for two.
The species need to be use very carefully you add pepper for the flavor when you add to much you loss the flavor of the plate. You want to feel the flavor not to have pepper al over so you can not have the flavor of the meat. And the poco de gallo and the guacamole they give you the same amount for one that for tree. But the must disgusting was the meat was not clean properly. For me is a NO COMING BACk to this place any more.

This Chilis has the worst attention in the world… Wow I can’t believe how what is the service here my Server doesn’t know how to treat the costumer… I never come back to this place

Completely and utterly upset with this place. From a very good experience. To mediocre. To never coming back.
The wait to be seated wasn’t long, we got our drinks and sodas in less than 5 minutes. So I’m super excited, until I take a sip. It was more liquor than it was the fruity flavor I was looking for. I gave both to my boyfriend.
Then we ordered some chips with salsa and guacamole. Super tasty, 15 minutes in half gone, 30 minutes in all gone, then finally 45 – 1 later our food arrives and I think it’s a joke.
It was a 6 oz steak and a spoon of rice… I asked her where my asparagus was at. She said it only comes with one side. So there was a complete misunderstanding when I asked her. As if that wasn’t enough both of our steaks were cold, not oozing juices. The rice had hard grains from not being cooked completely through it was just awful.
I had a coupon for a free dessert and I didn’t even used it, we finished eating and left. Well be going to miramar and Pembroke Pines from now on.

Today i woke up hungry xd. And felt like eating fajitas. I came to Chili’s and ordered some. They were outstanding. The waiter was a new employee, and he had a girl training him. Her name is Jessica and the new guy is Danny. I work at a restaurant as well as a GM. So I know how important customer service is, and Wowwwww best customer service I have ever had in a longgg time. Restaurant is extremely packed and every 1 min. I saw them going table to table asking customers how they were and if they needed anything. I just love that. That is some goood employees right there. Sooo sure that ima be coming back just because of them. Thanks. 10 stars

If you look at my account, I really try to never give a negative review. Food is an artform, and artists are very sensitive. These Unilocal Reviews can really hurt a business. Sometimes they mean nothing, but to people like me, they help me pick where I’m taking my family.
Also, if you look at my check-​in date for this restaurant, I didn’t write a review immediately. I had to wait to see if I was still as angry as the day I went there. I’m not angry anymore, but this has to be said.
I love Chilis. I try to go to hole in the wall joints more, but sometimes you just wanna know what you’re gonna get. I was in the area and wanted a nice, sizzling, hot plate of fajitas. I entered the establishment with my craving, happy that there was very little customers.
This meant I should receive my food in a timely manner, and I would get the service that dining out should require. I know Chilis isn’t a fine dining place. I’m not expecting the world. Just give me my food, respond to what I ask/​talk about, and that’ll do me. I’m a simple guy with simple, modest tastes.
In that regard, I have to stress that I don’t like servers that fawn over you, or kiss your butt. This server absolutely disregarded me. She didn’t hate me, she didn’t insult me. She just had much better things to do than attend to me. I always try to tip 22% or above. I had to tip this server the bottom 15%. She was inattentive, dismissive, forgetful with my orders, and she completely got my order wrong.
I ordered fajitas with just onions and cheese. This young lady gave me a carnitas taco. I’m not the type of guy to complain. I’m especially not going to say anything to someone that has been completely indifferent to my presence. She obviously didn’t want my patronage, I will oblige her reluctantly.
We ordered the cheese fries, the cheese wasn’t melted and they skimped on the cheese. The resulting mess was a gooey concoction that resembled frozen french fries that I could have made at home better. It was cold, and almost stale. Appetizers ruined…
I ordered a beer at the start of my meal, it didn’t get to me until right before my entrée came out. (Don’t forget, the entrée I ordered was wrong). My kid ordered some shrimp dish, and the young lady messed up her order as well. My daughter specifically asked for her to not put mayonnaise on her dish. That request was ignored, or completely forgotten.
The food at Chilis tends to be great. NOT at this place. Please dine here at your own risk, it’s really terrible.

Waitress forget our appetaiser and they brought us the food without the appetaiser. I ordered a heiniken and they brought it on a warm mug which of course made the beer even warmer than it already was. The floor was dirty. Horrible place and service.

Last night I went to this chillis location and I regret it 100%, I knew I should’ve gone to the Hialeah one. Let’s start off with as soon as we parked there was plenty of parking spaces meaning that the restaurant isn’t crowded or even busy. We get in there and the host looks at us asked how many we are I said 4 then she walks away, she comes back 5 mins later to tell us to wait because there are no seats at the moment which is complete bull, there were so many empty seats that I could have sat down an entire class but whatever we were finally seated and it took an entire 15 mins to get a waitress to come to the table and get our drinks, I had asked for sprite 2 waters and beers. The waitress came after 15 minutes with 4 waters and the beers. We ordered to plates of food since my bfs parents weren’t hungry. My bf got the chicken quesadilla and I got a burger, I told her put everything but no pickles and to put the bacon on the side (since I don’t really like bacon I was going to give it to my bf) half an hour lager the food comes I look at my burger like what the fuck all it had was the bread not melted cheese and burned patty, no lettuce no tomato no onion! Keep in mind that I still haven’t gotten my sprite which at that point I had finished all my water and stared drinking my bfs water. About 15 mins later she comes back asking if there was anything wrong and not to be mean about the burger I just asked for a sprite, I was half way done with my burger (I was eating super slow) by the time she came back with a sprite I had already finished my food, she didn’t even refill any of the waters. When it came time for desserts she was being kinda rude but I wasn’t going to let her ruin the dessert I was waiting the entire meal for this so I was ignoring her. I was fed up with her so we paid with the machines on the table and of course is didn’t want to leave her a tip or at least a crappy tip but my bfs parents left her like $ 7 and I’m like i don’t want her to think what she did was right but I couldn’t talk any of them down so we just left

Ordered to go and when I picked it up the bartender was very unfriendly. I asked for a cup of water as well and she took forever to get it, then she just put it down in front of me without even looking at me. No response when I said thank you. I checked the water in the car before drinking as I always do and there was something black in it. Gross.

Eek, where do I start! I’ve been going to this Chili’s location for many many years, but lately every time I try to give it a try there’s some kind of disappointment. They go by this first come first serve BS, so if you want a booth you have to find it yourself and sit even if its a mess and wait until the waiter decides to come and clean it (which takes forever). Half of the waitresses are the low class ghetto waitresses that have no respect or manners. The place is just horrible! The food is horrible every time I order something there’s always something wrong on my plate.

We had a great time last night. Server Maria was great! All of the food came out as ordered and in a timely manner. My son had boneless wings with buffalo sauce super delicious. We also ordered the ribs and the chicken fajitas. The dessert was great the molten chocolate with ice cream. Only reason not a five star is because they took off the spinach and artichoke dip from the menu. That was my wifes favorite. Oh well all in all the food was great service was awesome.

First, our waitress greeted us and seat on our booth, lack of respect. Then I mentioned that I had a coupon for a free appetizer, she rolled her eyes at me, which was unnecessary. Then we waited 22 mins for that appetizer to come out, at that point our menus are still on the table, we have no utensils, no napkins, no water nor the drinks we ordered. To our biggest surprised less than 3 mins after a different waiter is placing our entry. So obviously we ate it cold, due to they lack of care. Not once did our waitress pass by to check on us, Luckily 2 male waiter were considering our presence and asked if we were okay, then mentioned how usually our waitress isn’t ‘off like that’. I then had rewards so we ordered dessert. When the time of the bill came the manager had to be involved. He was too occupied by the game playing on tv that he didn’t charge us for our drink. But charged us for a dessert that was on my rewards. The entire experience there was a hassle. Never again will I step foot in that chillis.

Not the best Chili’s location. They say it first come first served so if you want a booth you have to find it yourself & sit even if its a mess. The food is always good, well done & tastey but the environment is not as clean as it could be. The service isn’t great the servers come around whenever they remember. My bf went without a refill through our entire meal. & they forgot to bring our apps. It isn’t the best location at all.

Food Sucks! God awful service! Manger is terrible!!!

This place needs to be shut down for cleaning. We sat at the bar and oh how I wish we didnt. The bar was sticky, the floor was sticky, there were flys in the place. I couldn’t eat, I just ordered a drink and prayed my glass was clean. Never going there again.

Really bad experience the waitress need to get it together. I hate complaining but I really had too cause it almost ruined my night. The hostess was rude and my waitress disappeared after we asked for our second round of drinks and charged our tab regular price for margaritas that were 2 for 1! In reality money doesn’t really matter I just wanted to be treated good like a human and I wasn’t. Chilis won’t be seeing me anytime soon. :/

I mean, I like the food and the people are nice but it’s very very dirty. I would account that to the laziness of the workers here. I came on a Tuesday afternoon around 2:30 which is after the lunch rush and there was plates, dirty tables and filth everywhere. My server was also the bartender and she was being pulled in a ton of directions, she was honestly trying to keep up but it still took a while to get my order.

We came here for my Daughter’s birthday. our experience was absolutely fantastic. .our waitress was great. and the food was awesome.

I love Chili’s but this location has gone down in service. 1) we were greeted by the hostess about 5 minutes after we arrived. So my wife and I looked at each other and were about to leave but she finally came back and seated us. Mind you there were less than 10 customers in the restaurant… 2) As we sat and looked over the menu a couple of waitress passed by complaining about something but none approached to the table. The hostess came by twice and asked if anyone came by we said no both times. So finally the manager came and took our order and send a waitress to attend us… Food is fair but service is deplorable! All the waiters and waitresses stand around and complain!!! I should have went to Taco Bell!!! That’s how bad this place is! I hope they get their act together!

Id give it 5 if they were any faster. The food is the best of any chillies iv been to.
The big bite burgers are meaty & juicy. The tiny bacon bits are crunchy & give it the ooomph :)
Recommend & will return.