Majestic Hotel

I honestly had the greatest experience at this hotel ! All my needs were taken care of, great customer service. Very comfortable rooms. The only downside was the cellphone signal was not that strong but obviously that’s not their fault. I will definitely be back to stay at this hotel ! Great location for a very economic price.

2 Words: BED BUGS … Extremely dirty downstairs bathroom. I highly recommend to choose a different hotel if you ever in South Beach, Miami. For $ 235 the night … Not worth it. I was bitten all over my left leg, right arm and shoulder, my back and my left side face. Red hot itchy bites. I had an event to attend and had to wear long sleeves and long pants. I treated myself with antibiotic cream to help prevent infection. A nightmare. I have photos to prove this.

It’s in the perfect location. The rooms are very outdated. The bathroom is modern. Filthy rugs, they really do not clean the room. When the roll of toilet tissue was empty, they did not remove it. They left it their and left a new roll of toilet tissue. The bathroom had a strand of long silk black hair. My hair is blonde, short and natural. The ice machine is the basement and cigarette smell come thru the ac vent into the room. The room are like or even smaller than a college dorm. Their had ants on the desk.

Can’t be the value anywhere! Right on Ocean Drive in the middle of the action. Not the biggest rooms but who is hanging out in their room on South Beach? Great restaurant downstairs, but many others to choose from that aren’t a far walk.

I have never written a review in my lifetime, but I just checked out of this hotel and I wish I could tell all the people checking in to run. I don’t even know where to start. It took us an hour to check in because the computer system was slow. We didn’t get a room key until the second day because their key card maker was broken. On day two we had a leak coming from the ceiling of the bathroom that completely flooded everything and it smelled like pee and looked like pee as well. They moved us rooms thankfully but the ac in the new room never worked and when we complained about it they told us there was nothing they could do. No AC in Florida during the spring and summer time is unbearable. And on top of that the manager is extremely rude and has no idea what customer service is. She got us into a screaming match with us over the air conditioning and did nothing to help solve our problem. I highly suggest that you do not stay here for your best interest and if you want to enjoy your stay on south beach.

Expensive since it is located in the ocean drive. But the customer service is very bad and also the room is not that great. The hotel atmosphere is also not good. Have to wait for 40 mins to checkout in front of the hotel where they have a restaurant as well. Booked room for 5 guest but got just one queen size bed. They said they are out of extra beds. Their valet parking is also very bad. Overall bad experience and waste of money.

I had dinner here with my family. Not a lot of people were there when we went so there was no wait. We got to pick out seats which was nice. The service was a little slow towards the end of our meal. It took a while for our waiter to bring us the check.
The food was better than I expected. I ordered the fettuccine Alfredo and it was excellent. It was a very nice surprise. No one in my family of four complained about their food.
The view was also very nice. It was fun to people watch and look out at the beach.
Bottom line: great food, great view, slow service

I spend a few days at this location with running group, slept well, great costumer service. Front desk personnel was virtuous and attentive to our needs, such as cabs, rental cars and made some great suggestions of places to have dinner and lunch. Front desk gentleman Al went the extra mile for us newbies to Miami.

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4 reviews
Amanda H.
Brooklyn, NY
10/​28/​2013
My friends and I stayed at the Majestic Hotel from Thursday, 10÷24÷13 until Monday, 10÷28÷13 and IT WAS THE ABSOLUTELY WORST EXPERIENCE, EVER! This hotel has a great location, no doubt about it but aside from that, the Majestic isn’t worth the money spent (at all) no matter how cheap the deal is. The hotel is old, unrenovated and small.
For starters, the hotel key cards got demagnetized too easily. My friends and I had our cards reprogrammed several times a day, over 4 days. This hotel should really update their electronic key/​door system. Other friends of mine stayed over at the Garden Hotel which was nice, quaint, chic, clean, renovated and had key cards that never deactivated once the whole trip!
The food at the restaurant is disgusting, especially the steak. The meat tasted like it was old. There’s a wonder why I didn’t get sick.
In addition to this issue, room service does not clean and they STEAL! Yes, you heard correctly, STEAL!!! A friend of mine had a $ 250 Betsy Johnson rose gold watch stolen from room 250 ON THE ONLY DAY THAT ROOM SERVICE ACTUALLY SERVICED THE ROOM. Room service entered our room, made up the beds with the same dirty sheets and left new towels and cloths. When my friends and I approached the front desk/​management about this issue, it was of no use, After reviewing what Manager, Michelle Benson said was «grainy camera footage,» and checking what key cards entered the room, she basically said she didn’t see anything.
A police report was filed and was of no use either because we were told that since the theft that occurred wasn’t above a certain amount, there was basically nothing that the police could do. What made things worse was that Michelle Benson actually told us that there were house keeping personnel on her staff who have had complaints regarding theft made about them in the past but since the particular woman who serviced our room has not had a compliant made against her, it is unlikely that she stole it. Michelle Benson also hinted that someone in our party stole it and insisted on it being «misplaced,» even though it was in the room prior to room service and missing after that point, with no one in our party having entered the room.
To add insult to injury, Michelle Benson decided that refunding any portion of the cost of our hotel stay back to us meant that she and the hotel would be taking responsibility and admitting fault and wrong doing. She totally disregarded the fact that my friend’s whole vacation was ruined by this and that she spent a whole day crying an upset. This hotel management has no idea how to provide customer service or align with the customer as a guest. Nothing can bring back the stolen watch but Michelle Benson was unwilling to do anything to alleviate the headache, in even a minor way and also suggested that someone in our own party has probably stolen. I STRONGLY BELIEVE that this comment and its racial undertones was made due to the fact that we are African-​American/​Hispanic (minorities). The customer service at the Majestic Hotel is absolutely repulsive and coming from a customer relations industry myself, I expect better because I give better.
THIS HOTEL IS HORRIBLE, A WASTE OF MONEY AND A WASTE OF TIME! I WILL NEVER RETURN TO THIS HOTEL AGAIN, EVEN IF THE HOTEL STAY IS COMPED!
I am definitely going to contact Groupon and Capital One to have the charges refunded for THIS WHOLE STAY!
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Really poor customer service. The reception treated me as if they were doing me a favor by being at their hotel. I showed up at my hotel room the second day and for some reason it smelled like cigarette smoke.
They get a two for being on the beach. Also realized they filmed the face of the hotel was used for the film The Birdcage!

It is what it is.
Though I’m still in my 20’s, I say this is more of a place for the «younger crowd». If your just looking for a place to crash in between parting, this might be the place for you.
Rooms were kept clean but there was a bit of a funk smell like air freshener mixed with dirty humidity. Hotel staff was nice. My husband and I did have someone open the door to our room while we were about to take a nap. He was VERY apologetic but we learned quickly to lock the door anytime we were in the room. Even had a few other entry attempts so I’m happy we were so quick to learn.
Cannot beat the location if your wanting to spend your time on South Beach. Being a Motel, I’m not quite sure what the resort fee is all about. That was a very large stretch in my book.
I can at least now say that I stayed on South Beach in one of the famous Art Deco hotels however, I’ve checked it off my list and don’t think I’ll be back in the city for a repeat.

This review is for the restaurant portion of this hotel. There should be a separate listing for that but there isn’t.
I had breakfast here. It was okay but I would not return. They didn’t have a lot of the coffee drinks and almost none of the juices listed on the menu. Normally this would not bother me so much, but after spending a month in Cuba where this is an everyday occurrence; this was most annoying.
The food was okay. The pancakes were good, as was the bacon and the egg. The fruit was not great and was almost entirely watermelon, lacking a bit in variety. The scrambled eggs were not very good but their french toast was.
Server made a few mistakes but were generally nice and quick to correct them.

The worst hotel I have ever stayed at. Old room, they advertise wifi but I could not get it in my room and they charge a $ 12.50 resort fee for no services

Other than great location on ocean dr. with the beautiful beach right across the street and free water bottles… there is nothing else positive to say about this place.
Rooms were small, beds and pillows were hard as a rock, found some «clean» towels with dirty marks, rude customer service…
oh and of course cannot miss to mention BED BUGS!

If you need a cheap hotel to crash in after a long day of spring-​breakin’ or need to get cleaned up for clubbin’ after a day at the beach, this place is for you. If you prefer working elevators, clean hallways, bathrooms with no random hairs stuck to the walls, and good customer service, look elsewhere. Nice location, and dirt cheap, but not really up to par.

Spend a bit more to get a hotel with more stars.
It was our first time in Miami Beach and did not know what I was getting into when I booked this place from HOTWIRE​.COM. So buyer beware. If you are thinking about going through Hotwire for your hotel, avoid any hotel that is listed as a boutique, 2.5 star hotel on Ocean Dr. Spend a bit more and go for a 4 star hotel. In fact, I think I will lodge a complaint with Hotwire, this place would be lucky to be called a 2 star hotel.
Now, I am not a hotel snob, and so when i chose a 2.5 star hotel, I anticipated a hotel comparable to a Days Inn or Motel 6. What we ended up with was a very dated hotel, with moldy staircases, a broken elevator, nauseating air fresheners in rooms and halls, who KNOWS what smells they are trying to disguise. Very tiny bathrooms, no wifi (although we were paying for it in resort fees) and in a noisy part of the neighborhood. Another tip, if you HAVE to stay here, park your car in a garage on Collins.
Every time we went in/​out of the hotel, you have to pass through the front restaurant, where HOSTESSES assaulted you with their menu, tempting you to sit down and eat. If you have ever walked down Ocean, you know what I’m talking about. Ocean drive is lined with hotels with porch restaurants, beautiful women are posted in front tasked with bringing in patrons. However, I felt as guests of the hotel, we would be exempt from these assaults… NOT!
Do NOT Stay here.

I am reviewing this Majestic Hotel because the other one featured on Unilocal has the wrong address. This is a killer hotel for the price. When you are on south beach — unless you have something to prove — you will not be spending much time in your hotel. You will be out walking, shopping, eating, seeing, etc. This place has a fantastic restaurant below the hotel that brings lots of people in and around you. A great feeling when you are visiting South Beach — you are literally right in the middle of the action. The rooms are average. Nothing special. A bed, flat screen, bathroom and wet bar. Linens were clean, bathroom products were environmentally friendly and the service from the staff was great. Check out priceline for good rates on this hotel. We stayed for 2 nights and only paid $ 90/​per night. We were extremely glad we picked this hotel! Great boutique experience!