CVS

Normally no issues. I love the brand the company and the deals! It’s my neighborhood store. Today however I received the worst customer service ever. An employee said I was not allowed to use the self check out because I had (7 items) too many items. I purposely bought extra items to get the xtra bucks, but she said she didn’t want to have to help us. Then she stood behind me throught the whole transaction and even tried to say we had not rang an item thru! After I called the manager and complaint this employee, still could care less about the embarrassment she caused! Cvs hire better employees! This one needs to go!

Recently my health plans switched to CVS Caremark for mailorder. One of the touted benefits was being able to take an Rx for a 90 day supply to be filled at the local CVS Pharmacy and having it then automatically added to mail order through Caremark for future direct shipping, as opposed to having to mail in 90 day supply prescriptions.
This pharmacy filled my 90 day script with a 30 day supply. I didn’t notice until I got home, and called the pharmacy. They said they could only fill a 30 day supply. I called Caremark, and they said it was an error and I should return to the pharmacy (after they spoke with the pharmacy directly no less) and pick up the remaining pills as they would only be able to mail 30 day supplies on the refills unless CVS corrected the error. They gave me the name of the Alton Road pharmacy manager (Martin) and told me to speak with him directly about the mistake. I called him today and he said they couldn’t dispense the remaining pills, but they could refund my money and transfer the prescriptions to Caremark if I brought back the medications. So I did.
He refunded my money and said, okay just have Caremark call me and I will transfer the prescriptions to them. I had already been told by a Caremark Supervisor that they do not make outgoing calls and so CVS would have to call them. Martin said he couldn’t do that and that Caremark calls them all of the time. SO, I called the number Caremark had told me CVS needed to call. I was immediately told the pharmacy needed to call them. I told them the pharmacist refused to call them. I put them on speaker phone and the Caremark Supervisor repeated that CVS needed call them. The pharmacist still refused. The Caremark Supervisor then told us there was no reason by Florida Law that the local Pharmacy couldn’t fill the 90 day supply — while on speaker phone. Martin said he couldn’t do it. Caremark suggested I go to another CVS in the future as apparently this pharmacist doesn’t know what he is doing (while still on speaker phone).
So, I asked for my original prescriptions back, they complied, and I just mailed them directly to Caremark. I’m eager to see if this takes care of the situation. I hope to never step foot in the CVS at Alton Road again. They appear to be the same company, but pharmacists refuse to call one another and give the customer the run-​around? WTF?

This is my neighborhood pharmacy
And quite frankly, my grocery store lol
They are a bit pricey
They need a better selection of crunchy snacks
And the bottled water is too far from the front of the store
The beach accessories are lacking for a South Beach store
They are out of a lot of makeup/​facial products often
The wine selection is ok
And the self service checkout is great
Unless you’re behind an idiot paying with cash. Which happens frequently :(

5 stars because they have their own parking lot! No stress on finding parking and paying for valet! You can find everything you need! Friendly staff! Terrible construction around it, but 5 stars for having free parking in south beach!

Best cvs I’ve been too only prob is danm alton road constructions now :/​difficult to access.

I’ve always been a little CVS addict, I love the app & especially the rewards.
The CVS on Alton finally remodeled the store, looks much much nicer! Also they added self-​check-​out-​stations :)

They remodeled! looks much nicer and updated. Has their own parking lot. And i adore CVS.
always getting rewards for shopping there.

Great new self checkout. I love this faster checkout system!

A crack heads paradise. Stocked with prostitutes and meth addicts and a pinch of homeless peeps. A perfect place to get toliet paper rolls and paper towels in case of spills.
price range: ultra high end. get it?

The lines are super long here. Be sure to bring some headphones and download the latest Angry Birds app. Even during the day at 3 p. m with two cashiers. It’s definitely not the CVS to pop in and out of if you are in a rush. The area is under construction as well.

This review its only for the pharmacy. This pharmacy to me its best around (South Beach), the staff its always willing to help you with any questions you may have and give you guidence. They are very freindly, they dont mind calling your doctor and what ever time they promised you, rest asure that your medication will be ready. I just wish that they would stay opened longer.
Keep up the great work

This is an incredibly busy cvs that always seems to be packed with beach going tourists. Not that this is a bad thing but it does hamper quick in out trips.
Still, this is my favorite cvs. The pharmacy in the back has an excellent staff who are willing to come out from around the counter to help you with all of your medical questions. I have bought a few ice packs, and heating pads here recently and when I asked the pharmacist to help me with getting the right ones, he had another pharmacist help me who uses the items. He was knowledgable, helpful and nice.
Of course they also recommend which medicines to take for what ails you. Prescriptions are filled quickly, and correctly (a very important quality).
As for the rest of the cvs, the place is well stocked, well organized and well staffed. I never had an issue here, and often stop in for the little things after work (which avoids the tourist lines).

The Good: It’s always open
The Bad: There is Always a line even at 4 am in the morning.
The Ugly: The ever changing staff means I know the stores inventory better than they do.
But as long they have aspirin, cold soda, chips and condoms 24 hours a day — I’m good

Convenient location on Alton (near my house) and ALWAYS open! Prices are super cheap, and they have tons of stuff. No complaints; except that there is ALWAYS a line, even at 3AM.

Long lines at the front and invariably a customer having problems with a coupon or some over scan so allow for some time. The credit card swipe devices do not align with the registers, so you have to step away from your checker to complete a transaction. The front-​of-​store staff can be a little surly at times.
The pharmacy folks are o.k., but they get snippy if you ask about prices (my plan has a huge deductible, so I ‘m basically out of pocket on RX). Prices at Wal-​Mart, Target, Costco and Publix are usually cheaper.
Positives: convenient and always-​available-​parking. Not as junky-​looking as Walgreen’s. I think it is the fact you can see over the aisles.

Reminds me of a crappy local carnival.
There are always long lines that are hardly worth the wait. However, there is likely to be some entertainment during this time, especially at night. I’ve seen some pretty crazy characters hanging out here that could possibly be part of a freak show.
The pharmacy makes me think of a magic act. After picking up my monthly prescription from another location ONE time, it seemed to disappear. Pharmacist #1 told me that it was going to take a while to transfer it and that it would be ready the next day. TWO days later, it wasn’t ready when I arrived but luckily I spoke to Pharmacist #2 who must have performed some magic to made my prescription re-​appear.
But wait, you can win prizes! The one thing I do like about this place is that if you get & use a CVS card, sometimes you will get useful coupons and discounts on your receipts to redeem with future purchases.

I really don’t like this particular CVS. They frequently don’t have what I want & the line is usually crazy long & slow. If possible, I always go to a different drug store, however the CVS on 5^th is much worse than this one, that’s why they have 2 stars instead of 1. And on the plus side they do have a private parking lot.

When is a drug store not just a drug store? When you always end up waiting in long lines just to pick up a couple of things. That is my main gripe about this CVS. It’s always very busy, no matter what time of day, but somehow they can’t or won’t staff the store adequately.
Some of the pharmacy staff members are friendly and polite, but some are not. They have also called to inform me my perscription is ready only for me to discover when I arrive that it is not.
On the plus side, they are conveniently located, are open late, and allow your dog to join you inside while you shop. I was pleasantly surprised to be approached by the store manager as I waited outside with my pup and told he was welcome in the store. They are also faster with perscription service than the Walgreen’s down the street.
Now, if only they sold liquor…

I had a passport photo taken here and the quality was unforgiving. Although the gentleman was very nice during the process, this is one service I won’t be seeking this place of business again. Seems like they always need more cashiers here too. I don’t know if that’s a general drug store trait or not, go figure. Nonetheless, I do like to come here in a last resort situation to get those late night necessities.

I must say, now that this is the closest CVS to my house, I’m very disappointed in their selection of products. I wanted to get some ice cube trays, and they were nowhere to be found. I wanted to get a box of kleenex, but had to walk up and down the aisles till I finally found their paltry selection. I wanted to get a thing of milk, but my only choices were either a gallon or a 16-​oz container. Where are the half-​gallons when you need them?! I also wanted to get some Vitamin water, but the only flavor they had cold was the weird-​Tang-​tasting one. And the warm ones were the huge bottles. Boo! If this location weren’t so convenient, I would boycott!