I came to the piercing pagoda booth outside Macy’s mall entrance to buy a belly button ring. I bought a 14gold one — found out when I got home that the ball was broken– it wouldn’t screw– do I try to go back and try to exchange piece or whole thing– not even tried to return it. And I couldn’t do any of that. I had the receipt and assured them that I never got to wear it. Man I was so pissed and will never buy again from there. Few weeks later I was in south jersey at the deptford mall and I passed a piercing pagoda. I ended up having the piece i bought in my purse and explainiled my situation and they exchanged it for me with no problem or headache! That made my day. Because I wasn’t out 70 bucks anymore for something that was broken!!! Thanx PP at deptford mall!