Mercedes-Benz of New Orleans

Shout out to Cole Piper for helping us buy our new car! Cole was knowledgeable, patient, soft-​spoken and the least aggressive car salesman I’ve ever met. When I got hangry (and I really was), he got me a granola bar from his personal stash of snacks — A+ customer service lol! I enjoyed his particular style of showcasing the car during the test-​drive, which really displayed his depth of knowledge of the product. He was able to answer all our questions, as well as how it compared to the other vehicles we were considering (without badmouthing the competition, which shows his integrity). He stayed wayyyyy beyond closing hours to show me how to use all the fancy buttons and widgets offered in my new car; by the end of our time together, he felt like a friend I’d want to grab drinks with. Highly recommend you request him if you’re going to stop by the dealership.
I’ve had to take my car in once so far and their waiting area has free drinks and snacks and the sweetest «concierge» lady who checks in with each customer to make sure everyone is taken care of. The Captain gave me a ride back to my place when my car was being serviced and a loaner wasn’t available yet and he was such a gent and lovely to chat with. Basically, the people and service live up to the expectations you’d have for MB.
And my car is amazing. Zero complaints. Love driving it. Feel like a boss.

My wife was on a road trip from Pensacola to Phoenix. Just short of New Orleans her C230 started showing low coolant in the reservoir. She filled it and before long it was showing low again. She found her way to this dealer in hopes that someone could look at it so that she could continue.
She says that they had no desire to look at it even when she told them she was on a road trip. There were mechanics there, but being Sat, the best they could do was offer an appt. for the next week sometime. The disturbing part was that they sent her back out on the road without at least a cursory inspection.
She ended up at the dealer in Lafayette late in the day, after the Mechanics had gone home. A friend was able to come pick her up, so she could spend the weekend.

In addition to Katie, her colleague Scotty, has been great with follow up and communication throughout the repair process.

My family decided to spend Spring Break in New Orleans. We drove from Midland, Texas and started to have car trouble when we got to Baton Rouge. I won’t bore you with the details but Sydney (hope I spelled her name correctly) was such a pleasure to talk to on the phone. Miss Sydney scheduled me for a service call the next day and arranged for an almost new c-​class loaner car. Richard, my service advisor, called me with a service diagnosis when he promised me and told me exactly what my problem was with a best and worst case outcome.
Best of all the car was repaired with minimal inconvenience to my family. We had a great vacation because of you.
Great Job Guys! If I lived in NOLA, I would buy all of my cars here.

Great customer service, always nice, fast and professional.
I made a great deal on my Mercedes couple years ago. Lately I had a chance to talk to the mechanic face to face, he was very helpful.
Loaner cars if needed.

Many thanks to Scotty the service writer today who helped check me in and get my tire repaired on a busy Friday afternoon. After getting a flat tire on the side of the interstate in 100 degree heat and having a towing company attach my spare, the Mercedes dealer on Veterans in New Orleans repaired the tire for only $ 31 and washed my car. Plus they gave me a bottle of ice cold water.

As the other reviewer stated, the dealership is impeccable. But as for the service department, I can’t understand the function of their appointments system — they gave me an appointment for a Friday, asked if it was OK if they kept it over the weekend (which I agreed to), and didn’t even look at it until the following Tuesday or Wednesday, at which time they called me with a quote for service.

A1 service. Impeccable waiting area. Free refreshments. Knowledgable staff. Nice waiting area. Loaner vehicles if needed. Hands down this place is top rate.
Ok so I didn’t say anything about the prices, but you know what to expect, it’s Mercedes Benz. ANYWHO…
Although I can hardly ever catch my service advisor at her desk on the moment I call, Jessica normally returns the call before the day ends. And when she calls back, I’m receiving answers to my questions & queries of ways she can help.
I love the new uniforms the staff wear, very modern & classy.
Curb side service & addressing you by your name as you exit the car, I mean really, who wouldnt like this attention. Assistance with transferring your belongings to the loaner vehicle… Yes & yes. Having an Enterprise rental facility on-​hand makes for a plus in my mind. Normally they can get you back in a Benz, but sometimes they can’t, but the loaner is normally another premium/​luxury vehicle.
All in all, I’m totally satisfied with this business && if you have a Mercedes, I recommend this facility.