Engraving Co the Etchng

I was here on vacation and my watch band broke. So because I didn’t really know any local places to go, I assumed the mall would be my safest choice. I asked around and they told me to go to Engraving Co… I’m so glad I did! They were so friendly, FUNNY, and helpful!
Not only did they fix my band, I got some great gifts to take home!

I was in need of adjusting two watches. Since I frequent Lakeside Mall I was directed to this location by several watch sale-​persons. My instructions were: «add two links to both watches». The sales person recommended I try them on to confirm and also agreed this was best.
After 30mins I return, the silver watch fit perfectly, the gold still too tight. I informed the sales lady who passed on to the watch-​repairer «you didn’t add a link» to the gold one. There’s two links in the bag (she gave me for my leftover links).
I leave and return and my frigging watch is even *TIGHTER*. I displayed my failed attempts to secure my watch to the sale-​person who again instructed «Add a link, not take one away, he can’t even get it on!».
So while waiting for this extra attempt, I see a nice Movado in the display case. I have never seen this model before so naturally I ask for help, «What is the model for this Movado?». Sales-​person had no idea so she shouts to the back, WHATS THE MODEL FOR THE MOVADO IN THE DISPLAY CASE??”.
The Watch-​Repairer shouts back, «I DONT KNOW, TELL’em TO SEARCH IT ON HIS COMPUTER!!».
Really?!