Sunshine Pools

The worst customer service and the very bad Communication. I called 3 times on 3 different days never got a phone call back. How do you stay in business if your running all your customer away.

Stay away from this company. I went to them based on a recommendation from a builder. I spoke with Tim Oswalt who designs all the pools. I asked for a quote and basically gave him the pool design that I was looking for along with the accessories and equipment.
This should have been easy to design and price up but I was wrong. I was told to email all the designs and specs I received from another pool company and this would be used as the basis for their design/​quote. I Was told I would get the quote back in two days. After a week I called to follow-​up and still no quote. I then called back a few days later and was told Tim had surgery and was working from home. I called his cell phone and sent him an email and still no response. I did this for 3 weeks leaving messages and emails.
After being frustrated I left a message to the owner of the company asking him to call me back so I can get a quote. Well… guess what? I never received a callback from the owner.
If this is how they treat a prospective customer imagine what happens when you sign a contract and they never respond. Or they start the job and then disappear. Stay away from this company and go with another one that will appreciate your business.

The people here are very nice and very helpful. They know their stuff and are eager to share their knowledge-​even if you are not buying alot from them. The prices are more than you would pay for supplies at Wal-​Mart but the quality is also much better. It is a very laid back mom and pop type atmosphere. All of this would probably give them a solid four star rating.
Pushing them over the top for me-​the very cute elderly lady who was doing some kind of clerical work behind the counter for them. She was probably in her eighties and bagged my purchase with a huge smile. Now for the kicker– she was typing invoices or some such on a gigantic antique of a typewriter! I loved it! It was such a piece of old Americana that I stood there staring in bliss until just this side of creepy. I wasn’t the only one who noticed. All three of the other customers though it was great and commented amongst themselves.
I will be going back and if you need pool supplies and live in the area I highly recommend a visit.