I’ve been dealing with Brian and the gang for years and they have been wonderful from getting glass cut to buying some weird item no one else has. Also the time you save in there by not going to your local big chain store is Priceless alone. This place is always a pleasure to deal with.
Megan M.
Place rating: 5 Dallas, TX
I still can’t speak highly enough of this Ace. I’ve been to other locations(I’m lookin’ at you, Lakewood) that didn’t give me anywhere near the same warm fuzzies that this location gives me. I’m in a new house and have made several trips over the last couple of months to pick up small repair supplies. My latest visit required filling a shopping list of absolutely random and unrelated fixit items. My maintenance skills stop with being able to hammer a nail(sometimes even straight and true) and my fixit items were based on the rigged solutions I had living in my head. The employee who greeted me at the door(gotta get his name next time) spent at least 20 minutes with me coming up with real-world solutions and locating every single item I needed. He even hooked me up with clothes pins and a clothes pin bag(yep, 1979 called and wants its clothes line back) so I can enjoy line-dried sheets! I also found out they offer a handyman service. That might come in handy(see what I did there, heh) when it comes time to completely replace the guts in my toilet. Even if I don’t use their service, they offered to hook me up with everything I need and walk me through all the required steps so I can do it myself. I dare you to find that kind of service at Home Depot. Bottom line, if you’re looking for small town customer service, pay a few extra bucks and hit up Ace Hardware. You’re welcome.
Nina W.
Place rating: 5 Garland, TX
Oh my goodness!!! wow… I love this store! Curiously, my husband and I visited this store because we were looking for items which certain other places(clearing throat) didn’t carry. So very vital to my husband’s project, we had to have a few special parts and we decided to give the hardware store a try. As we entered the store, we were greeted by friendly employees; asked if we needed any help… it was great! My husband went one direction; I went another… He found every item he required(and some) for his project and I found a lot of really nice quality cookware(that I’m considering purchasing soon), soy candles(awesome quality) and a bunch other things. This store is stocked with quality merchandise, friendly employees and I do plan to go there again before going to other(clearing throat again) places. Yes, the prices may be a bit higher than many larger stores, however, you will be lucky to find specialty parts in the larger stores when you need them. I love the old-fashioned charm this store offers; old-fashioned in the sense of the«customer first» attitude, the quality of merchandise and just that great feeling you get when you walk in. I could have spent a long while in this store just walking up and down the aisles, however, my husband wanted to work on his project. :0) Did I mention how nice those candles were? Wow… they were awesome! Hours are great!