Lowe’s Home Improvement

Go to this Lowes when we are at DR’s appointment, and need something. Store always clean. Cashiers always friendly. have never been out of stock on anything we have come to look at.

Where is chris in tool world??? No one can find you. They have paged and paged. I drove 1 ½ hrs to get a dewalt cordless vac. And no one can find chris cause its not on the shelf… says they have two in stock. Cant find chris so they just tell me its an online error. No one looked, but they said chris knows where it is but where is chris??? I will never return here again! Thanks lowes in mesquite.

I bought a deep freezer from this store on ¹¹⁄₃₀ and delivered on ¹²⁄₁ and it was missing the trays for the door. I asked the delivery driver, he said «call the store». Ok, no biggie, stuff happens. Called the store and talked to a manager named Brian. He said sorry, I will get back with you. 8 days later, no response. I called the store and Brian wasn’t in, so I called customer care who told the store to call me within 24 hours. I got a call from the asst store manager that I missed, but I got an email from his that said:
Steve,
The freezer that you purchased was a floor model and was discounted so it was sold as is. The freezer is not available through us anymore as it is not stock for us. You are more than welcome to call the manufacturer to see if they can get the trays that you need. Their phone number is 888−696−3744
Scott Moore
Assistant Store Manager
Lowes of Mesquite 510
I replied back to the email that I was not told by any of the employees that it was sold as is and if things were missing you were out of luck. It was hardly discounted compared to what the missing trays cost. $ 100 is what it would cost me for 4 trays. No response from Scott, the assistant store manager after I expressed the lack of communication from the Lowes employee that helped me with the purchase. Won’t use that store again.

Love Lowe’s! If you need help in the garden section of the store, be sure to ask for Jose. He’s the BEST! He’s super-​friendly and helpful and knows his stuff. (Too bad the Rockwall store had to lose him to Mesquite.) He’s a familiar friendly face and loves helping customers. I’ve had to stop in here three times in the last week and needed help finding stuff. Thanks to Jose, he made sure I had exactly what I needed, saving me from having to make a return trip to swap out stuff.

The window blinds department is terrible compared to Lowes on Inwood in Dallas (ask for Debra). Got there at 12pm and waited 20 minutes while the employee is helping another customer. I was greeted by her but when she is finished with the customer she told me to come back because it is her lunch time. Should have told me earlier.
After shopping around, I realized that only one employee per Lowes can help customers with blinds and shades. Cmon!

This is my second disastrous experience with delivery/​installation from this store so I figured I’d share.
The first episode involved a laminate flooring purchase and installation. The installation was delayed because the Lowe’s personnel bought the wrong molding. When the molding arrived and the team came out not one person on the team spoke more than VERY broken English AND they didn’t bring the molding with them. The installation was sloppy and they had to come back a second time because they forgot the transition moldings.
This second time we bought a stove and dishwasher. A couple of days after we place the order I get a call from someone at Lowe’s just confirming my order and explaining that the stove and dishwasher would be delivered by two different crews since the dishwasher was an installation and the stove was not. I told him that was unacceptable since it would require us to just hang around for a whole day waiting on two deliveries from the same store. He explained that they would TRY to get them out at the same time but he couldn’t promise anything. I hung up from that call and immediately called the store manager. He initially gave me the same answer as the first guy so I told him that what they are offering is a poor excuse for customer service and instead what’s convenient for Lowe’s. He told me he would see what he could do and called me back about an hour later to say that he worked it out so that the installer could bring both appliances at the same time. I thanked him for making that effort.
Thursday of that week I get a call telling me that the dishwasher is in and that an installer will be calling to schedule the installation. I asked him to make sure that the ticket was marked to being the stove at the same time. He replies «We don’t do that.» I explained about the conversation I had with the manager then he says «Oh yeah, I see that here. OK, the installer will be calling you.»
Friday, the Lowe’s appliance department calls to say they have our stove in and the delivery department will be calling to schedule delivery. I explain to him that the installer is supposed to be bringing the stove out. He says «Oh, the installers don’t bring the stove.» Then I explain to HIM the arrangement with the manager. He says «I’ll check on that and call you back.» No subsequent calls from him.
Saturday morning at 7:40 I get a call from Lowe’s delivery saying they are going to deliver our stove at 10 AM. I tell him that the stove is supposed to be delivered by the installers. He says he doesn’t know anything about that and says he’ll check on it and call back. He doesn’t.
At 11 AM we still haven’t heard from anyone at Lowe’s so we take my truck and pickup the appliances ourselves. When I explain to the Customer Service supervisor why we are changing our pickup/​installation arrangements she says «The installations are always delivered separately.» I told her «Not when I make arrangements with the manager to have them delivered together.» She shrugs and walks away.
Save yourself a load of hassle and go somewhere else for major purchases. This store is chronically fouled up and has no idea that customer service involves helping the customer.

Crappy customer service. Been waiting over 30 mins for help with a microwave. The lady in cabinets was nice enough to page for help but when the guy came back to help. He got stopped by another person. When I approached, waited until I was acknowledged, then informed him I was waiting for a microwave and I was who he was paged for. (Very politely I might add)
He said no one paged him. And he was the only one in appliances. Then actually waved me away! Never even offered to call for more assistance. Wtf!!! Wow.

Hard to get help or anyone who can actually be helpfull but eh I still like this store. Every Lowes is like that so I got use to expecting it that way.

your average lowes i just buy random lumber, and supplies here always seem to find what i need here

I can get lost in a place like this. One of the few stores that I can actually spend some time in and not be wanting to sit in the corner and sleep until the rest t the family is done.
It can sometimes be hard to get assistance, but I believe that is just due to the sheer number of people who frequent the store and need help. When you do get someone to help they are knowledgeable and always seem to have some good suggestions.
At my most recent visit I was going for a ceiling fan. I was going to get a cheap 4 blade fan but noticed they had several guys up removing fans from the display. I asked one of them what they were doing and he said they were switching these out and would be discounting them. He asked if I was looking for anything in particular and I pointed to a fan just about to be lowered. Long story short he made the sale tag for me right then (marked down from 200 to 49 bucks-​score!) so I could go ring out and be on my way.
Good prices, vast selection, and staff that knows their stuff — all these factors insure that I will continue to visit when I have home improvement projects.

Since my house was apparently not up to safety code with the stove wiring, I went to Lowe’s with a friend to purchase some items for him to do electrical work to bring it to code. We found very knowledgeable people to help us. Not only did they know their area of the store, their knowledge for other parts were extensive, as well. I was also happy that the prices were less expensive than what I was expecting to pay.
Now to find a stove! :)

Staff is extremely knowledgeable, and friendly without the pushiness that is common to some salespeople. Ryan, helped us and he was familiar with the consumer reports top rated brands. He even extended the sale from the day before because we asked! We bought the washer and dryer we wanted but settled with a refrigerator because the one we were in love with was quite a bit out of our budget. Here is where the service went from simply good to phenomenal. The next day Ryan calls me to tell me the fridge we were in love with just went on special and made it 100 dollars cheaper than the one we bought! He credited us back the difference, and had delivery set up for the next day! Now that is service! I know that this is where we will buy the rest of our appliances.