Discount Tire Store – Mesquite, TX

I brought my car in today to have the tires rotated. The tires are supposed to last 75,000 miles and currently have 40,000 miles on them. They have been rotated several times since being put on. I had taken the car into another location a few days ago to have them rotated and was told they wouldn’t do it because they were bald. They tried to get me to get new tires then and there. I declined and left.
My dad, who has worked on cars all of his life, checked the tires and assured me they were fine. Today I went to this location and was again told they were too bald but given COMPLETELY different measurements for how bald they were. Then I was taken in and showed the same stupid infographic in the lobby that they were showing everyone else. Everyone else was buying into their BS and getting the new tires. I was told I would have to have new tires put on to have them rotated. I was also told that inexplicably they had no record of me ever having had those tires rotated and was therefore not eligible for any credit on new tires. I let them talk to my dad on the phone and they tried to take him for a few hundred dollars, too. He informed them that we would be taking this car and our other six cars elsewhere. The man helping me hung up on my dad on my phone, threw away the paperwork he was using for my car and never said a word to me.
My dad took it to his good friend, who is a mechanic and as a friend has a vested interest in our safety, and was told that this is DT’s new corporate schtick. He’s had tons of complaints come in recently over this new policy. He assured my dad the tires were fine and directed him to a new place to go. We took the car there and they independently agreed that the tires were more than fine.

My car alerted me that my tire pressure was low. I stopped into the discount tire in Mesquite. The staff greeted me and let me know they would be with me shortly. They thought there might be a leak in one of my tires. They had me sign for $ 0 so they could check my tires out. As it turns out, the tires only needed air, so they filled me up and sent me on my way with a smile. The staff was professional and friendly. I know nothing about cars/​tires and I am always worried about taking my car into any kind of shop. Thanks discount tire for a great experience!

It took 10 minutes to get served after being second in line. Told an hour & 15 minutes. It took two & 15 minutes. I had to get up and ask when will they get to my car at hour two, and young man said I was next. That was after two people after me received their cars. Ugh, maybe normal, but not happy! We’ve done business for eight vehicles now through them and really can’t remember this long a wait. They had 5 or more bays going and this was the worst of the experiences. Disappointed Discount Tire!

Fast friendly great tire place. I went next door to IHOP for a salad and my car was finished by the time I came back. Good tires cheap.

Thank you to the guys at Discount Tire! I cam here the other day to get 4 new tires and the staff were very friendly and they get the task done — no riff raff.
The location is easy to find and the place is fairly new so the waiting area is spotless.
I expected to wait 40 minutes but only waited 20 minutes. Kudos to the team at Discount! I highly recommend this place if you need new tires. Pleasant experience all in all.

This Discount Tire is new and fancy and much easier to get to than their old location on Broadway.
I like these guys because they don’t give you a run around. They didn’t do all of this «I wouldn’t risk it… the next thing on that tire you’ll see is steel… you’re putting your life in jeopardy by driving on that» ballyhoo. I HATE that. I mean, really, sometimes I just can’t pay for $ 400 tires. Understand this.
The guys at this location seem to. Before, they worked with me and comped me the warranties on the tire. I think the staff gets that people can’t always pay for everything RIGHT THEN when they’re finding all these problems you didn’t know about. And, they are upfront with costs. At some other Discount Tire locations, they rolled the cost of the warranty into the total cost of the tire without telling me. At this place, they tell you.
I also showed up on a Thursday afternoon. In and out with a new tire, no fuss, and great price.