Dallas Automatic Gate

Yet another gate company in Dallas that blew me off.
I have made numerous attempts to get an estimate for a new electric gate. First it was ignoring my emails. Then my voicemails. When I finally got a human I was told she could not schedule an estimate and would have to forward my request to another person who has still never manifested themselves. It’s been a week.
I know my job won’t be high end, but surely my money is as good any the next guy. Evidently not to these folks.

I contracted with this company to build a double swing gate across my driveway. The quality of the metal gate is good and the workmanship there is not in question.
What bothers me is they used my old gate’s wood to clad the new gate, and promised me it would not warp. Well, it did. I think they also would not have adjusted the invoice down if I had not pointed out to them that I’m not paying x amount of money for what was on the contract since they reused so many materials. They agreed to reduce the invoice.
Which brings me to… the fact that it’s been almost 2 weeks since the work was done and I haven’t received an invoice yet. They also have not come back out to finish the job by putting caps on the metal posts they installed for the gate.
So…not great, not terrible, just «meh». They could improve their service levels by giving truthful (and more detailed) estimates, especially with regards to materials, and make it abundantly clear to the customer that they intend to use either new or to recycle the customer’s existing materials. They also need to actually finish jobs they start, and bill the customer in a timely fashion.
Also, whoever answers their main number is pretty snippy and rude.