AT&T

If you are thinking of AT&T then please read my post of my unresolved problems including the lack of customer service. I am coming up on 25 days since they installed service. It is still not working. TV programs. We watched Modern Family where the sound was 4 seconds behind the video feed. It is typical for TV programs to freeze. The internet drops constantly. It cannot maintain a VPN. The phone is garbled. If you have a home office the service makes it impossible to work. We had over 9 different AT&T techs. We have 4 inside techs and 5 line, external techs. The customer service is horrendous. The customer rep that I reached made me go through each of the 30 question and checks. Even though they just checked it on Tuesday. THIS IS BY FAR THE WORST CUSTOMER Experience ANY COMPANY COULD PROVIDE TO A CUSTOMER. YOU COULD BE NEXT!

Why even have a phone number if NO ONE IS EVER GOING TO ANSWER??? The service here is beyond stupid. If I want to get one simple fucking question answered, I’m going to have to drive all the way over to the store, wait in line for who knows how long, maybe 24 people, and then ask my one simple question that literally only takes 30 seconds to a minute. ANSWER YOUR FUCKING PHONE YOU SHIT-​SERVICE-​STORE!

All in all, I would not recommend doing business in this store unless you absolutely have to deal with an AT&T corporate owned location. First off, after arriving, they put you on a waiting list, and we were #24 on the list. Apparently there was supposed to be a 1.5 hour wait. Well, that turned into a 3 hour wait.
Worse than waiting in a dr office for an appointment, the associates there are in no hurry to help people even though they know that there are TONS of people waiting. There really is no way to make an appointment because they never answer the phone. So although they appear to accept appointments, it is just not feasible or possible.
The man who waited on us was obviously not well trained, he just did not know the packages or plans and tried to tell us that there was not a way to put an another line in my family plan with one phone on it unless I paid some exorbitant extra fee per month. He ultimately ended up trying to put it through the system, and it actually wp went through and added a line to my family plan.
The wifi access at the corporate owned store is horrendous, you would think that it would actually work. The sales associate co planned more than once about how slow HIS wifi access was, just to look our account.
This store is notorious for not having good customer service hiw they deal with the wait times. Unfortunately I just don’t want to deal with resellers because they always end up screwing up the account some way, so I have to deal with this corporate store.
After getting the phone that we wanted to add to my family plan, the contacts needed to be transferred to the new phone. So, no big deal to transfer them, right? Well the sales associate transferred the data but failed to put the charging cable back in the box! So when we got home to charge the brand new phone, there was no way to charge it!!! I called the associate on his mobile phone and he claims he will mail it to us since we live an hour away. What a pain! Brand new phone and no way to charge it.
Well honestly I do not recommend that you go to this att corporate owned retail location. Huge wait time, associates not well trained, and they can’t even pay attention to detail like putting a cable back in your box.