Sears

I needed a couple of new picture frames and I wanted to match ones that I had previously bought from Sears. I started in the portrait area of the store. It was permanently closed as was the optical center. I went downstairs to where the photo frames used to be in housewares. No photo frames, just a huge area of mattresses and recliners.
I was puzzled and sat down in one of the recliners to get my bearings. An employee asked if she could help. I asked where I could find the picture frames. She advised me that Sears has closed all of their portrait studios and optical centers nationwide. They have also done away with many household products, including picture frames.
As I dejectedly ambled toward the store exit, I browsed the clothing hoping that they had resumed selling Land’s End clothing. Nope. I guess I will have to go online for my Land’s End purchases.
Sears used to be a comprehensive department store where you could get just about anything you needed. Now their inventory seems limited to beds, cheap clothing, appliances, and Craftsmen tools (which you can now buy at any ACE hardware store). Sigh. I sure miss full service department stores.

I ordered an appliance package, frig, micro, dishwasher and range online. I went to the store the following day to see what I had ordered. I ended up canceling my online order and ordered the appliance package in store. I had paid for the online order. It took 3 weeks and 50 minutes on the phone to get my refund. REALLY!
On the day of delivery, they called at 7 am and told me that the range would be delivered at a later date! REALLY They don’t install on the same day! REALLY
I have been on the phone talking with someone in a foreign country… REALLY
I am so done with Sears, the management in place SUCKS REALLY, I will say a silent cheer when they go out of business REALLY too bad for the hard workers but the management in place should be fired REALLY
I could do a better job… REALLY

Purchased items online and then went to pick up order, which consisted of two items. They were unable to locate one of the two items. Waited for over 30 minutes. Guess they don’t realize that they promote a 5 minute wait time. Guess that’s just from promotion and not exercised in reality. They tried to swap out the item with something other than I had purchased. But it really wasn’t comparable. Asked to see manager because I had already been waiting for about 20 minutes by then. They sent out associate instead. Had to call the store from cell phone in waiting area to finally talk to a manager. In the meanwhile, once again, another associate tried to swap out item with something else. I couldn’t leave because system was indicating that I had already picked up item/​or that I had no items to pick up. Finally a manager came (she was one of the many people who walked by while I was in waiting area). She said they could mark the item as undelivered but at that same moment one of the associates was able to find item. Epic fail! Never ordering online from Sears again. They gave me two 5 dollars off coupons which don’t make up for my time or frustration.
Stay away from this location!

Good deals considering they are going out of business. Everything in the store is on sale. The layout is kind of odd, but they have anything from clothing, to electronics, to mattresses. Worth checking out before they actually close.

this is actually about the service advisor telephone call I just had… I bought a new washing machine in January and due to my own fault, I had a load get very unbalanced. Ever since then, the machine is EXTREMELY noisy in the spin cycle so I called to schedule a service technician to come have a look at my new machine.
After being on hold for 10 minutes, I get some guy going through the scripted stuff and he asks the problem. I describe it and then he proceeds to tell me how to troubleshoot the dishwasher. Ok. Not the dishwasher I’m talking about.
He then is quiet for a good three or four minutes and comes back to tell me he can’t find anything in his manual for the washing machine issue.
Yea. I know. Please schedule the technician.
He then wants to talk about other home service warranties I can buy and nope, I just want to schedule the technician. He needs a zillion other questions answerd and finally, a month from today, I get to have a technician sent to the house.
More questions, more stuff to try to sell me and really, I hung up because this is already 30 minutes into just trying to set an appointment for somebody to come look at my machine.

This seems to be the only Sears in the valley that doesnt seem like its gone downhill, given which mall it’s attached to that very surprising.
Weve always been able to find what we need quickly at this location, w/​little help. It’s cleaner than most and is uncluttered.
Pretty much, this is «our» Sears.

I have to say I have not been to a Sears in a very long time.
However, this one has been here for a long time and it is not too bad actually.
My boyfriend buys tools and other things that he needs from Sears. They carry a lot of items that he needs. So they are very good with that.
They do have a really good return policy and you have to love that if you get something you really cannot use.
I myself went in to the Watch repair Dept. I got a new battery for my watch. They changed the battery and give you a one year guarantee on the battery.
Which is great for me because, I use a lot of batteries on watches.
They also give you a punch card so that for every 3 batteries you get, the fourth is free.

Went T. V shopping here and had a great experience. Lady that helped us was very helpful. Answered all questions we had to help us make the best decision and did not feel pressured at all by her. Ended up with a 60 in flat screen and are very happy with it. Applied for a line of credit with them. Nice options as well to pay your bill with them, online over the phone (is a fee) or directly in any store which is awesome! I’m all about convenience. They do also do deliveries for you or you can take home the same day as well. Rule of thumb: if you can make it fit in your car/​truck you can take it the same day or else you will have to do delivery.
Will def be back for more home supplies. Sears to me is more of a home place cannot tell you much about the clothes and all that, but for appliances and such i highly recommend.

I’ve been going into this Sears off and on since Fiesta Shopping Center was built. Recently my middle daughter and I stopped in to check out their selection of Carpet Cleaners. I had bought my vaccum from Sears in San Diego a few years ago and have been VERY happy with it. I hoped I might have good luck with the Carpet Cleaner also. Not so.
We did see one we might have liked but the price was pretty high. When a salesman approached us we asked a couple of questions and like a magician, he pulled the price sign out of the holder revealing another lower price. When we still weren’t impresssed, he said «Let me go see what the sale price is», came back and WHOOSH! out came another sign at a lower price still. Wow. None of the prices could compete with Target, Walmart or Home Depot though, so we thanked him for his time and left.
On the way out, I stopped to check the coffee makers, didn’t find one like I was looking for, but spotted a pretty lavender (what else?) travel coffee mug that was about the same size and shape as the cheapy ones I use at home from the 99 cent store (not lavender) and it was on sale so I splurged and bought it. THEN I left happy.

When you need a tool for installing solar panels, this sears is pretty good. The staff are helpful and friendly and the tool department is HUGE… compared the ones we have here. They had a great selection and we spent over 500 $ on stuff.