Roberts Tire Sales

I had my wife’s car tire patched there. I was waiting and It was just starting to take a little too long to get done. Then they called me up and said it was fixed. I asked them how much, and was told no charge. I was dumbfounded. I asked him why and he just shrugged and said it was free. I told him he just sold me my next set of tires. Nothing like this has happened to me in the Phoenix Valley. Most people are trying to gouge you. Most tire shops think only in terms of selling you a new tire when yours can be fixed. Amazing.

I went in to set up a tire replacement for my tractor and Luis refused, flat refused, to provide an estimate or a copy of the work order he created. Has all the ear-​marks of a bait and switch company, I will never do business with them! I will not take a chance on being ripped off!

I returned to Robert’s with another vehicle to align. I made an appointment with Luis, and they took me in promptly at my appointment time, and performed an excellent job on my alignment — thanks Robert’s Tire Sales! Very honest old fashioned service.

I had a load of hay on my truck, a load of hay on my trailer, and brake issues on a Saturday at 4PM. Given that no one is every open on a Sunday for brakes, I had to wait until Monday morning (thus getting a sub at my teaching job back home), and started calling around at 7AM to try to get in somewhere. The first place I talked to had me bring the truck out, but when they saw the load, they said they could not safely raise my truck on their lifts, and they referred me to Roberts Tire. I called, talked to Chris. He mentioned that they were a tech short (someone was on vacation), but after hearing my tale of woe, he told me to come on down. Chris didn’t even try to put my truck on a lift, but got a BIG jack out and pulled my truck around to the back of the garage, and he ended up working in the sun to determine what was wrong with my brakes, to fix them, to look at the bearings in the trailer, and to get a flat tire changed out for me. Chris walked in with a broken spring, to explain the ‘crunching’ noises I heard in my drum brakes, said that was a $ 15 kit and he’d change both springs on both sides, since the kit came with two springs. He said it was an hour labor, and later mentioned he’d tightened the hitch ball for me, and I think he did an inspection of the trailer, because he brought me out to show me what I needed to get fixed next on that trailer, when I got home. I was not charged for the flat tire repair, or for their taking off or mounting the pain-​in-​the-​butt mobile home tires on my homemade trailer (I have been charged $ 15/​tire for a tech’s taking off and re-​mounting tires, at a local place I USED to go to), AND the guys there found a lovely spare tire and wheel for my truck, that even matched my current tires. The total bill was $ 181.
I am normally afraid of ‘chains’ because I have gotten the run-​around quite a bit, if something goes wrong. As I had no choice, I went to Robert’s. NOW, given the choice, I would go back and I would absolutely recommend this place — and Chris’ honesty and expertise — to a friend! Thanks, gents!

Excellent service, have gone there for 3 years and found them to be very honest. They never try to push anything extra on to you, in fact they have saved us money on several occasions. Courteous treatment by talented technician named Chris at the Power Road location.