PMG Services

This is one of the worst HOA! What do they do? Probably nothing! I have called and left numerous messages since Oct 2014 but no one ever returned my calls. Our street light has been out for over a year but they have done nothing. It’s pitch dark out at night and it’s a safety issue for the neighbors. I contacted the city but they weren’t able to help since it’s HOA’s responsibility. What kind of HOA is this? They suck money from the home owners but avoids them when there is a problem they need to fix. But of course if you leave a step stool out for couple of days then they will hunt you down. Ridiculous!

Not that this review will matter to them, as most HOA Management Companies are widely regarded as the scourge of the earth, but I felt it necessary to share my recent experience with these fine folks
I am not home much between two jobs and travelling, but I have my front yard sprayed to prevent weeds regularly. I received a call yesterday from my landlord asking if I had received a letter from them informing me that the HOA had sent a weed notice out. I was completely blown away by this, as I hadn’t even noticed anything in my yard.
I arrived home late at night as usual and scoured my front yard for weeds, to find a grand total of 2 weeds. One was one of the small «ground cover» types and one was about 3 inches tall and less than the size of my fist. They were so small I hadn’t even noticed them pulling into my driveway yet.
Needless to say, PMG, in this instance, appears to be yet another management company that seeks the smallest issues to justify their existence and fees charged to homeowners. Stay classy!

Of all the ‘management companies’ Dana Ranch Villas has had, this one is the worst. I cannot get ANYTHING done because the ‘manager’ (apparently in name only) has accused me of threating her (which I have not and would not as I have more class than that) and refuses to answer my emails concerning serious issues about an overgrown tree in the front of my home. It’s only going to take one microburst to send this tree falling and I will not be held accountable for the damages it will cause. And yes, they and this ‘superlative’ board have raised HOA MONTHLY fees to a scary amount. I am in the process of getting the heck out of this miserable state and I will NEVER buy a home with an HOA where a condescending management company calls the shots,. STAY AWAY FROM THIS COMPANY.

This company auto debited my account for 2 months AFTER I sold my home. When I called them after the first time, the VP (Bruce) said he would fix it and cut me a check to reimburse me. Then it happened again… and a check was never cut. Turns out that Bruce lied to me saying they couldn’t automatically return the funds via electronic transfer (Amee the Accounting person refunded within a day via electronic transfer). To make them even more of a joke– the title company that handled the sale of my home said they had not deposited 3 checks covering the expenses for the new buyer… and the checks were sent over a month ago. Horrible VP. Horrible organization. Amee was the only person who knew how to handle customers and do her job.

PMG is a great community management company. I’ve been the board of our subdivision, Arizona Pravada, out of Gilbert. PMG, especially their representative Julie Cowand, is always there for our community’s need. Julie is GREAT to work with and incredibly talented at keeping our community on track and looking fantastic. Sadly, due to health reasons, I’m required to sell my home and move to a different area, but I am ever grateful to Julie and PMG for their wonderful service.

I’ve had a nice, professional relationship with PMG for 13 years until this Spring. I don’t know what’s happened but they are now pulling some very shady antics by bringing back old fines that were waived years ago and hiding other fines that I never received notice of under what they call a software change that creates an account you really can’t see.
When I tried to defend myself and send backup and appeals, they have begun frequenting my property more than usual in what seems to be an attempt to retaliate against and harass us. Their so-​called vice president even emailed me at almost midnight one night.
I’m not really sure what to do than keep defending myself and keep written records.

Not sure what they actually do for us, besides strip us of services and raise dues. They seem to raise our dues and give us less, every year.
1. One of the reasons I decided to by a home in a community managed by PMG, was because of the gated entry. I moved in in 2009 and the gates was finally fixed in 2014. This is another cost they tried to pass on to homeowners when it is their responsibility. When homeowners called them out on yet another issue they are responsible, they decided to raise our dues by $ 3 and not make us pay for them up front. They decided to replace the gates with what appears to be less than commercial grade hydraulics. They obviously didn’t learn their lesson. The quality of the openers is why they didn’t work for so long. They decided to go almost the same route and have us leave the gates open Monday-​Friday due to the fact that the hydraulics aren’t high enough quality to handle the traffic.
2. In 2010, PMG Services tried telling homeowners that it was our fault that the paint was chipping on the outside of the cinder block walls. In the letter, that I still have, PMG Services tried telling us that we need to stop watering our backyards so much and that this was the cause of the paint chipping. After homeowners found out about this, there was backlash and most of us didn’t even have grass in the back. In my case, I have no grass and not near enough moisture from my drip system to cause this, as my drip system doesn’t com very close to the walls.
3. In 2015, the board of directors decided to bypass homeowners and remove the grass from our front yards. I spoke to Cherish Smith, who was not able to tell me anything, that there may or may not have been a letter that was sent a year or two ago. Detailed, I know. She was incapable of checking her own records as to when a letter may or may not have gone out to homeowners for this proposal. I asked if our dues would be reduced since the majority of our dues goes to landscaping, but no. They will not be reduced. ON the phone, Cherish claims that the board of directors wants to conserve water, but in the letter Cherish sent, she said is was to reduce re-​sodding costs. The community has never done a mass re-​sodding. If any, maybe a patch or two here and there. Nowhere near the $ 15k (annually) she mentioned they do every year. The only troubled grass area is a large grassy field in the middle of the community. This is a trouble area because it is not watered. They actually stopped watering it.
Other items to note:
1. Broken fire lane sign in front yard for months
2. Broken tree support for months
(Cherish claims that they go through communities and make sure the landscapers are doing their jobs, obviously not.)
3. They gave us 1 dog bag dispenser/​trash. That’s probably why there is still dog feces throughout our neighborhood.
4. Speed bump has been broken for months
5. Pest control? The only pest control I have seen is the individual homeowners for their own homes. Nothing community wide.
6. Street sweeping? I’ve never seen a street sweeper in my community. The only street cleaning is by the landscaping crew with their blowers.
7. Winter Lawn — We are charged $ 2400 annually for winter lawn but yet they don’t plan on reducing monthly dues after they take my grass.
8. Landscape improvement? Appears to only be maintenance. I have not seen a major landscaping overhaul since I have lived here.
I spoke with Cherish Smith on the phone, who is my community manager, and she was unable to answer any of my questions. She was incapable of checking PMG Service records as to who may have been the community manager in the past. PMG Service either doesn’t keep those records or Cherish was too lazy to check the records. Any business I have worked with has always been able to consult their records for past information. At first, she said she didn’t know and I asked her to check her records. She didn’t and the threw out two names as it could have been one or the other. Still failing to check records, if they even keep them.
PMG Service is quick to raise your dues and fine you for a garbage can but yet can even assist a homeowner when it is needed. And she claims I was rude when she can’t even do her job. Cherish sent our a letter to the community on March 20, 2015. Yes, just last week. She was not able to tell me anything about the letter other than the fact that the board wanted her to communicate to homeowners. Really? You signed the letter and you can’t tell me anything?
At the end of the call, she said she no longer had time to speak with me. She also said she will be sending me an email that I never received. I was told by the receptionist, Megan, to contact Cherish for any questions and concerns about my community. Too bad Cherish won’t answer those questions.

These people are AWESOME!
They got my title company the HOA info in 2 days.
I LOVE these guys and wish they had ALL of the HOA’s in the valley.