Perfect Teeth

I am definately glad I chose Perfect Teeth. From the staff up front being very professional but making you feel at ease to the dentist and assistants. Since I moved from Illinois to Mesa… Lori got everything needed from my previous dentist. Even though I have insurance… one thing was not covered. They called to see if it would be covered, came and told me it was not and the price for the fluoride treatment. No pressure, totally up to me. Very through examination! Would definately recommend Perfect Teeth!

My personal experience with this office has been very positive. I’ve been very pleased with all the work I’ve had done which has included replacing some old bothersome fillings (the new white ones look SO much better), a root canal and repairing two teeth I had chipped rather badly. The staff has always been friendly, professional and helpful.
The thing about dental work is that it’s expensive no matter where you go; and unless you have fabulous employer-​paid insurance, it’s money none of us want to shell out. I have purchased an insurance program that Perfect Teeth offers so the fees are reduced, and my husband got a CareCredit card so that we could pay for his dental work over time without paying interest.

I have the best insurance coverage available and have always paid my office visit and extra charges without any issues with any dentist that I have gone to. I called Perfect Teeth to try a dentist closer to my home as I had a cap that had come loose. The dentist insisted on a full exam, and full xrays and then asked if I wanted to have the cap temporarily attached or permanently — I said the cap was new and there were no problems so I would greatly appreciate him using the permanent glue and let me be on my way and if a problem popped up, then I would contact them. The back and forth from the dentist trying to push extra services to the people who explained the fees took hours. I finally said, just glue it on I have to get back to work. I paid $ 32.00 and they charged my insurance $ 90.00, my insurance paid only $ 7.00 and they wrote off an amount but now I have a balance to pay for items that I did not ask for and also this has been a 4 month ordeal with this balance. I will pay the balance due but they should have thought to take care of the patient instead of trying to push extra expensive services on me and take hours of my time during a work day. Everyone lucky enough to have a good job has the responsibility to be at work and not be wasting their time at a dentist office while additional services are being «highly suggested». I do have to say that the staff was very nice but the entire ordeal was so long and drawn out when it did not have to be. I did call the office manager to complain when I received the final invoice and she was very nice but she had no power to do anything but repeat that my insurance plan only paid $ 7.00. I have asked many of my friends and they all said that they either had their cap replaced free of charge or for a minimal charge when visiting a new dentist. I do not mind the original co-​pay but I do not appreciate the 4 month delay and then receiving a statement that shows a balance due. Are they going to reimburse me for time lost at work?

My first couple of experiences were good. They were polite and seemed helpful and concerned when I went in to have my wisdom teeth looked at, and a routine cleaning.
They talked me into having a couple of cavities filled instead. Okay, I get that. They were professional and whatnot, plus they were great about working around my schedule (I don’t have the luxury of taking time off work to go to appointments).
Then, instead of just filling those cavities, they removed all of my old fillings and replaced them… on my dime. Enjoy your vacation house.
A couple of the fillings had problems, and they refused to fix them, so I can no longer chew foods harder than peanut butter with my rear molars on the left side of my mouth without pain. You know what, shit happens, I can live with that I guess.
So I recommended them to a friend who has similar scheduling issues. They were extremely rude to her. After saying they would accept her insurance, they have been billing her for the past 6 months, tacking on late fee after late fee, and refusing to bill the insurance company. So we had the insurance company contact Perfect Teeth directly… they were also extremely rude to the insurance company. She just received another bill with another late fee, with Perfect Teeth still refusing to even send an invoice to the insurance company.
And, to top it off, they keep emailing me and texting me, begging me to set up an appointment. I’ve asked them to stop. I’ve demanded that they stop. And it still persists…
Go somewhere else. Save yourself the pain of shoddy work, the fortune spent on unnecessary procedures, and the harassment that ensues afterwards.

Well, I did not see the horrible review before mine before I scheduled my appointment. My husband and I have not been to the dentist in a few years, largely due to not having the best experiences and some local offices. Our kids, however, have had the same pediatric dentist since they starting going to the dentist.
My husband and I just had our appointment today. The staff was very friendly. The appointment took quite some time due to getting x-​rays and cleanings. I was especially impressed with the cleanings. Because we had quite a bit of time from our last cleaning, there was probably more build up than normal. The hygienist did an amazing and thorough job cleaning my teeth. My teeth did feel a little sore, but I am so happy with how great my teeth feel!
I am bummed to say that I have a new cavity. Only one other time have I been given that bad news… but, I am not the least bit surprised. So I will be returning to get a cavity filled and have another very old filling removed and filled in. The good news about my cavity is they did not pressure me to go it like some dentists try to pressure you to spend additional money.
Our kids are scheduled next week (their first non-​pediatric dentist appt) and I will update my review, if needed.

I bought the family plan they offer one year and was satisfied with it. We only needed our cleanings and no additional dental work. The next year I bought it again and when I went in, it was all different people working. Every time I go or take one of my kids, we have a different person working on our teeth. They have very high turnover among the dentists and hygenists. I took my 2 kids to get their teeth cleaned and I said I wanted to be in the room with them. The hygenist said she would exray my son and come get me when the cleaning started. Well, she never came and got me and she brought him out to the lobby and from about 5 feet away announced to me in front of everyone that was there that my son had 5 cavities. Very embarrassing. No one took me back into the room to explain anything to me, I still dont know what teeth have cavities. My other young son got some dental work done there and had a tooth pulled and needed to get a spacer put in. They have no trays that can fit a small kids mouth to do a decent impression. Also, they were not able to get decent exrays of my 5 year olds mouth because they only had adult sized film to bite down on. I will definitely not be buying their plan again.