Panda Express

Went here today, service was horrible. i stood in line as the line staff helped people ahead of me, then vanished to help people behind me. i watched as the hispanic couple ahead of me got there food, and got extra helpings. i got mine and it was normal. then the hispanic family behind me got there’s and they got extra helpings as well. when i said something to the manager she made a comment that she didnt care, and said something in spanish and the other staff smirked. if thats how this place does business i want no part of it.

The food was great but the service wasn’t as good, I ordered chow mien, chicken teriyaki and broccoli with beef. They took forever to continue sliding my food down and as one female employees stared my order off she walked away to the back and let my food sit before another female employee continued w/​my order. There was no teriyaki sauce ready, not only that I also wanted a chicken egg roll. I didn’t get offered one I had to ask for one, I also had to ask for a fortune cookie, my drink and my teriyaki sauce.
Overall great food, but next time I’ll be going through the drive thru. To

Food is good, but the service isn’t great. I went in last night and the two guys ahead of me in line either worked there or knew most of the staff. There were 6 people working behind the counter and 5 of them were chopping it up with the two guys in line ahead of me. The cook was included in this. The first girl took my order on my sides and said the next group of people would take my entrée orders. While I sat and waited a couple minutes for someone to pay attention to me and get the rest of my order instead of
with the guys ahead of me, the last of what I wanted (honey sesame chicken) was grabbed for a car in the drive thru line. Because the cook was socializing instead of doing his job, they were running low on a few things and didnt have any back up ready and I wasn’t going to wait around for them to get more honey sesame chicken made, so I chose something else. Also, my husband always gets the teriyaki chicken and he said the sauce seems to be watered down since when they first opened.
I am a manager of a team of customer service reps so customer service is very important to me. They are seriously lacking in this arena and need to have a manager on duty. If there was, there needs to be a more mature manager on duty as everyone but the cook seemed to be of high school age.

The service have gotten a lot better in terms of speed but there’s a worker there Named Jeff and every time I go there and he’s working the drive thru my order is always messes up. Every single time. He is terrible at his job he either doesn’t listen when people order or he’s just not capable of getting an order correct. It’s insane. They need to replace him of re-​train him.

I came in 30 mins from closing and everything was fresh and hot. They made me mixed veggies because they were out. The ladies here were nicer than any other location. We frequent panda every few weeks, because it’s easy for the whole family. This is one of the nicer, newer locations and the food is better here than most.

I went here last night around 730pm and went through the drive thru. It wasn’t as busy only 2 cars ahead of me. I ordered my typical order which was half half (noodles and rice), also teriyaki chicken and orange chicken. Bought my husband noodles, beef broccoli, mushroom chicken, and Shanghai Angus steak.
They gave me a 10% discount because they had a four minute wait on the steak.
The service was nice but I did feel bad for the people behind me because I thought they might have me move and wait but they didn’t.
I went home and enjoyed my late night meal with my hubby it was fresh and good. We like Panda Express for a quick Chinese meal. One thing though I wasn’t told the Shanghai Angus steak was $ 1.25 more until I looked at my receipt. But other than that, the price is fairly reasonable for fast Chinese food:).

I really enjoy the food at Panda Express. With that being said, I did not appreciate the service I received from this establishment. When it came time for us to order, they had run out of mixed veggies and told us that it would be 2 – 3 minutes before another batch. We were fine with waiting, and asked if he wanted to continue with our order — which the employee told us fine in a faint voice. I told him what I would like, so did my son, and his father. We then waited at that cashier, not sure what else to do — as people went around us. Finally, they completed and didn’t ask us if we wanted any extras — crab puffs, spring rolls, etc. We had to stop another person from placing our food into a bag. We got our add ons, and then she starts placing our items into a bag — which this time we had to tell her that we were eating in their establishment and weren’t asked that question when being served by her male co worker. I had to ask for chili sauce and mustard, which meant that I had to hold up the line for the second time. We sit down only to discover that my order was incorrect, and I was given Kung Pao Chicken instead of mushroom chicken. Thank goodness I can hand the spice or I would have to wait again for my meal to be completed. After reading the other reviews, it sounds like people need to be retrained on taking orders, and projecting their voices.

DONT TOUCH THE GLASS! Maria* will scold you brusquely. Seriously?! Im paying $ 12 for fast food and am rudely told to keep my hands to myself. God forbid I need to use the restroom. Food was meh. Service was obviously subpar. As a foodservice worker I was quite disappointed. *real name withheld because im not that big of a jerk

When it comes to cheap, fast Chinese food, Panda is my place. But the service here sucks!!! This is now the third time that I have gone to this location in the last couple months where they have screwed up my order. I’ve been short-​changed my sides of raggoons, not given any sauce, no cookies/​napkins/​forks, etc. Tonight was no different. Half a dozen cars in the parking lot and a couple in front of me in the drive thru and they changed the employee taking my order halfway through my 4 items. Wen they handed me my order they forgot the drink. Still not sauce for my raggoons. But in my small meal for one I was treated to 2 forks and 2 cookies tonight. I don’t get it. With the demand for intelligent, professional workers in fast food these days, Panda sure seems to be behind the curve!
Be warned if you buy here… check your food thoroughly before you drive away and make sure you received everything you ordered!

I work close by to this panda express it’s a accessible on their quick with their service at the drive-​in I love the drive-​in in fact on makes it so I can get back to work on time the food is excellent bus services fast thank you

I have been here twice. Both times, the food has been fine but the customer service has been below par. I ordered the orange chicken with the chow mein and she asks what type of entrée do I want. Ummmm… Orange chicken, I repeat. What kind of side… ummm…“chow mein” I repeat. Not a «thank you». Not a «Please come again.» Takes the payment, shoves the food out the window, window closes. I won’t be back either.

Would give them a zero star rating if I could. Waited in the driver through line for 20 minutes just to place my order. Then waited another 15 minutes for my food to come out their window. By the time I got to eat my food, it was cold, and tasted like it’s been sitting for awhile. I’m never coming back to this location.

I just went to the Panda Express on Southern and Stapley to get one of their boba teas it is 1015 in the morning and they are open & like coffee drinkers I like tea in in the morning. I went through the drive thru I placed my order went up to the window and was told none of their Teas are brewed… and that’s it. They did not tell me how long it would be if I wanted to wait they didn’t offer anything and I feel if you’re open for business you need to have everything available or make up for it not just tell me sorry no teas are brewed and shut the window. If you’re a business and you have open and close hours that means when your open you should have everything available and when you close it means you should close at the time that it says and not 20 minutes early. I am so bummed about this place because this is my third chance I’ve given it and each time was horrible the time before this one I had to give them my order literally 7 times in a row because she kept deleting it.

Would have given them a 0 star if I could. They had their open signs lit up and when I walked in to get food they rejected me even though all the food was still out. Terrible customer service this is the worst place ever.