New Image Landscape and Pools LLC

Wow! This company has amazing customer service! They fixed the lines to our pool pump 3 months ago and everything was great until recently when the pool started loosing .5 inches of water a day. I called New Image because I thought we might have another leak. To my surprise a gentleman took the time to walk me through a checklist of possible issues that might fix my problem BEFORE sending someone out. He was able to walk me through the simple process and he found the issue. No pool leaks, just a simple turn of a valve to solve the problem. I am extremely grateful for the time he took to help me out.

Speak with David Stewart. He’s the owner and #1 butt-​kicker. I went to him with only a list of features I wanted in my landscaping, but with no idea of how the finished product might look. David did all of the design work and, it’s so apparent that he’s really quite an artist. I’m very happy with the quality of the work, and I thought that the price was very fair.
My landscaping and pool project was big and the required time ran well over the initial estimate, but there were good reasons for that most of the time, including all of my change orders.
I started out contacting four different pool and landscaping companies. Of the four, New Image was head and shoulders above the rest in terms of talent, honesty, and communication. Personally, I just can’t see any reason to use anybody else. You can’t find better.

Wow, the job these guys did couldn’t be more perfect! They found the tile to match when I had been told by others it didn’t exist anymore. Nick was great to work with. He sent me a reasonable detailed quote fast and the work was done. The job is so perfect I cannot tell there was ever a problem. They cleaned up and left no mess. I highly recommend this company for tile work!

I wanted to express my appreciation for the professonalism in Nick Stewart. In reading the negative reviews below, I couldn’t disagree more. My interaction with Nick has been very professional and his follow up has been very good. I completely recommend Nick Stewart with New Image if you have any landscape or pool needs. I guarantee he will not disappoint you.

New Image did several things at our new home. We are 110% happy with every one of these repairs/​installations. The quality and service was wonderful, and we will definitely be using them in the future. it was nice to be able to use one company for so many different jobs. They were also extremely understanding when it took our escrow company forever to release payment to them. Will definitely use them again!
Here are the services we had done, all of which were 5 star rated:
1. Chipping out and completely refinishing our pool deck
2. Fixing the cracks in our pebble tex bond beam
3. Fixing several mechanical issues, including the spotlight some pool pump issues and a few of the valves
4. Installing an area of artificial turf
5. Removing a giant tree that was causing a huge mess in our backyard as well as on its way to ripping up the foundation under our house

As the owner I would expect that you knew what your staff did. I did in fact receive a flier or else there is no way I would have called for a quote. Secondly, unless you were present at our initial meeting than you would have no clue what was said. I clearly stated to Nick on more than one occasion what our budget was and made it clear, or so I thought, that we were flexible in this budget if he could get us close. He stated we would discuss areas we could do in phases if needed but that meeting our budget, and I quote, «no problem, I see no reason we can’t get close.» As a prospective customer I take this as no issue getting to the budget or close to it, not to be given a quote more than double our discussion and with zero help or further discussion on how to get close to the budget. I’m disgusted that you think you are politely declining to do business with me when zero REAL attempt was made to gain a customer. What it really boils down to is Nick’s inability to listen and focus on customer needs and his lack of desire to be helpful. I made it clear from the beginning and still had to go back and request that he fix the rendering to reflect what I initially asked for but I bet you won’t include those emails. You are far from the only landscape company in the valley and I could not be more happy with the way it ended because I can only imagine the hoops I would have had to jump through to get a job completed had I chosen to become your customers. PS– you may want to make sure New Image isn’t really leaving fliers on doors without your knowledge. Also, don’t you find it odd that nearly all of the concerns on Unilocal involve Nick in some way?

We had New Image completely rip out old flagstone and add new travertine to our back patio and around our pool. It was a massive job! I had 4 other companies give me bids and New Image was not only the most enthusiastic but their price was just as good or better than anyone else’s. Nick was awesome to work with and Kyle, Luis, Cruz, Alberto, Romero and Marianne were fantastic too. They were here when they said they would be… they kept us posted by emails and texts. They answered our questions RIGHT AWAY… not wait a day, two, three… like other companies do. My husband is so impressed he is ready to get a bid on some future landscaping projects, now that our patio looks so amazing! We highly recommend New Image Landscape and Pools! They are wonderful!

I can’t say enough positive things about these guys! I spoke with Nick about getting some work done, he was out the next day to go over my options. I had a quote that night that was substantially better than 2 others I received.
His crew started that week and were completely wrapped up in 4 days. I had a few questions about maintenance after the fact and Nick was always on the ball with answering my questions.
I highly recommend New Image for any landscaping needs.

This company is by far one of the best ones I’ve had who have worked on my houses. They got the job done sooner then they projected and it looks awesome. Are very reasonably priced and very kind. We talked with Nick and he is the one who got us set up and took very good care of us. Thanks guys you do amazing work.