Mission Palms Of Mesa

I was sent to Mission Palms of Mesa unwillingly. After a stay in the hospital I just wanted to go home. When I got there the first thing I noticed was that it smelled nice. No heavy disinfectants coloring the air. My room was larger than I expected and I had it all to myself. The bed was uncomfortable but you can’t have everything. The poor Nursing staff and Aides were run ragged. Not enough people to do the job quickly. Physical Therapy personal were determined but kind and encouraging. All in all I would go back if needed. The food was alright. It’s hard to prepare food for so many different people and not piss someone off. Liked it there but was glad to go home.

Worst care ever, do not send any friends or loved ones who need a rehabilitation center here. My grandma was transferred here after an open heart surgery and the nurses were awful. After the first shower they gave her, they brought her back in her room, said they would be right back, but left her ALONE FOR AN ENTIRE HOUR. They left her in her wheelchair in front of the blowing A/​C with wet hair, she was freezing cold, they forgot to put her oxygen back on, left her without her special pillow and away from her water, and had no access to the nurse call button so she could call for help. My poor grandma was left helpless for an hour! It wasn’t until we came to visit her and saw her in her poor condition to help her and then call the nurses. When the nurses finally came we questioned them and they started arguing and snapping back at us with very ugly attitudes. We were appalled. They were so awful! We decided to transfer our grandma immediately to better care and just to get here out of there as soon as possible. We were terrified what they were doing to her while we were gone.
Here are just some other unacceptable things that happened:
My grandma would cough and need a special «heart pillow» to help with the pain of coughing. If she set it down and couldn’t reach it she would cough in pain and the nurses told her «What, do you have a cold or something?! Stop coughing!» She just had open heart surgery, she’s going to cough a lot. And they wouldn’t hand her the pillow.
The nurses don’t look like nurses. The one we had was wearing scraped up and torn skinny jean capris with a very tight workout shirt and hat. Others were wearing casual clothes. Since when did nurses stop wearing scrubs… Are they really nurses?
And speaking of the nurses, there were a handful of them who came in an seemed very inexperienced and clueless as to what they were doing. And that’s definitely not a reassuring thing to see…
Overall, awful experience. Do not send yourself or anyone else to this location unless you want to be forgotten about and recover awful care.