Maids On the Spot

It has been a while so I would like to say that I am overall happy with the effectiveness of service, reliability and the great customer service we receive from Bern and his team.
4+ years for commercial and personal use for window cleaning and interior cleaning and haven’t had any major issues to speak of.
Thanks guys!

At one time they provided a wonderful service. Unfortunately within the past year the quality of service has seriously declined. I was shocked after most recent cleaning.

They were just wonderful — the owner was very responsive, organized, and easy to work with throughout the process. They did an exceptionally professional job and I would definitely use their services in the future.

UPDATE: Before reading further, know that the owners did refund me a portion of the costs because I was unsatisfied with their service. For that, I give Maids On The Spot three stars instead of the original two stars.
ORIGINAL REVIEW: They do a good job, but they won’t use strong cleaners. If you are paying by the hour, forget it. They use a lot of time with elbow grease. But without the necessary cleaning solutions, they take a very long time.
I walked the house with Dale. I told him I wanted to prepare the vacant house for sale. He assured me he’d send out a crack crew that could complete the work within the day. He said that for most of the cleaning, it would probably come to $ 500. That included deep cleaning and the windows. The unknown was the cost for removing old painters’ tape. So I agreed to handle that as an hourly rate with a single person on that job.
Two women showed up, Virginia and Kim. I was surprised that no third person came for the tape removal, but was told a third person was coming for the windows. As I looked at their tools, I knew I was in trouble. They had only household type utensils. Small vacuum cleaner, small wisk broom, nothing to scrape the tape off with, and generally, household cleaners. The window cleaner did come with a power sprayer for the screens, but only a small razor blade for scraping and I’d describe his window cleaning fluid as pretty weak.
Unfortunately, Kim had a broken rib. God bless her for coming and trying, but she groaned when she moved or bent down, and she moved and bent down very slowly. Not her fault, but is this my crack crew? I’m paying hourly for a crack crew!
The young man who attempted to clean the windows didn’t have the chemicals or the tools needed to get off the salt deposits on the outside. He did a great job on the living room window, but many of the bedroom windows actually looked worse after he cleaned them! I could have done that and saved money! and even had fun doing it!
He didn’t even get to all the windows and didn’t clean most of the tracks. Then he told me he couldn’t do any better and had to go because he was scheduled for another job.
On the bright side, they did an awesome job on the kitchen appliances and the counter tops. But even after sweeping the floors and vacuuming the rug (with the typical size vacuum cleaner), there was still loose stuff everywhere.
And the other manager, Bern, said he’d send his crew back again tomorrow, but that it would cost me more than the $ 500 we already agreed upon. Forget it!
My advice to you: If you only want a light cleaning of your house, this is probably a good service. However, for deep cleaning of more than your appliances, get another house cleaning company that has the tools, cleaners, and manpower to complete the job in the estimated time for the agreed upon cost.
P. S. See my photos of the «after» conditions.

Reliable, extraordinary customer service, and the cleaning was first-​rate as well. The owner went above and beyond to help me out by finding me a crew on very short notice, and who were willing to drive out of their normal service area. I was very happy with the work and the customer service was top-​notch. Highly recommend!

I love this service. I’ve been through a few services over the last five years, but I’m staying with Maids on the Spot.
I don’t speak Spanish, so I really appreciate that the owner ensures that all the workers can speak English very well. They clean my whole house but do a deep cleaning to one room on each visit, and I can really tell when they’ve been to my house. They’re very conscientious with taking care of the details.
It took me a while to get comfortable with a service entering my house when I wasn’t home, but I have no problem with them doing so now. They were very accommodating with my distrust, and let me get to know the team assigned to me for many cleanings until I was ready to turn over a key. The team is also very good with my animals; I think my dog actually looks forward to them visiting.
When I first started with Maids on the Spot, the owner visited my house for a tour. He noted all my wants (always, always dust the ceiling fans) and needs (use only the stuff I provide to dust my piano). He gave me a price options (based on frequency) and took notes, which ended up in a file about me that the cleaning teams bring along to my house.
They let me pick my cleaning day and approximate time. They’ve been very good about giving me a reminder a day or two before a cleaning, and they’ve been great about accommodating my schedule if I need to move a date. They’ve never cancelled on me or not shown up.
I highly recommend this service… and if you’re lucky, you’ll get Brenda’s team (the others are good too, but there’s only one Brenda).