Lights Out Exterminating

Jason has been great but he’s moving out of state and getting out of the business. As a result, he doesn’t respond to requests for service anymore. He should have given a heads up to his customers instead of ignoring requests.

Jason was great — drove all the way from the valley to N Central, Phoenix 2 times and we learned so much from him. He’s the only pest guy I’d ever used. The treatments worked too.
Now I’ve moved out near where his business is located (E Mesa — same ZIP CODE even) and he won’t return my calls. Got too big for his britches, I guess. Wish I hadn’t talked him up to my friends and family — its embarrassing when he doesn’t return their calls either.

We’ve used Jason a few times after discovering scorpions and noticing our bug guy not being able to handle them. Jason came out and spent a long time going around the house and finding where any and all scorpions could be getting in from. We haven’t had a scorpion in our home since.

Jason is very professional and knowledgeable. He showed me where scorpions might be hiding in the house I just purchased. I had no idea that there would be scorpions in the house until he mentioned to me that he just took care of one of my neighbors for the scorpion problem so he wouldn’t be surprised if he saw some. And he was upfront about little higher charge for scorpions because it takes more to kiiiiiill them.
After he explained to me thoroughly as he inspected throughout my house, yard & garage, he took time to treat my house. He left me with several sheets of scorpion trap, and he answered to all my questions and concerns that I had. As I let him know that I’m bug phobia, he got rid of dead bugs lying on the floor (before I moved into the house) for me. I have already asked him to come back to treat my house bi-​monthly. He will show me how to seal exterior wall to block bugs from entering inside next time he’s out here. Thank you so much.

Jason is awesome. A+ service. He is on time, does what he says he is going to do, pricing is awesome and he is just overall a good person. Takes the time to explain to you, before /​during /​after contracted /​paid.
I called him for assistance with scorpion issue in the home I was in process of moving into. He came out, hunted them down, sprayed and all for a very low low price. He also advised me regarding other preventative treatments, such as home sealing, which I’d been considering as the scorpions freak me out a bit, especially with a 5 year old son to protect. He advised me the service I was considering was way over-​priced and going way beyond what is necessary, and made a recommendation to a home-​sealing service that will cost me about 50% less — that referral, and his services, are saving me a ton of money. He also found roaches, left by the previous occupant, and despite the fact he normally doesn’t treat them (as he said, if I’d cold-​called him and stated I had roaches, he’d have said sorry, I don’t treat those.) he decided to help me because he felt so badly for me (previous occupant was a ‘friend’ that I allowed to live there for free– who wreaked havoc on the house.) He advised me of exactly what to do prior to the initial spray. Then came back and dealt with the nasty pests that he normally would not do.
I would /​will use Jason for future needs, without a doubt.

After speaking with Jason, I can safely say that if I ever have an issue with scorpions, I will be giving him a call.
I called Jason hoping that he would be able to help me prevent a bed bug infestation (my neighbors have them and we share a wall, eeeek!). He informed me that he doesn’t treat bed bugs, but still listened to my problem and offered me some valuable information.
Thanks for taking the time to speak with me, Jason! A+ for customer service!

Jason and his crew are extremely knowledgeable and friendly. They get the job done without being pushy. We have used them several times now and will continue to do so

After reading so many positive reviews for Lights Out I thought I would give them a try. Long story short, I called and left a message. The following day I received a voicemail from them. Over the next 3 days I called and left 4 messages asking for a call back. I am still waiting. Every business can experience some snags but not returning voicemails is unacceptable.

I’m not sure what happened. He seemed very nice and willing on the phone, and actually did a treatment several months ago. For some unknown reason he stopped returning my calls and my tenants calls. After a full week and no response I had to hire another company. Very odd?

It is so nice to know a «bug guy» who you can rely on in the Valley. Based on the reviews here on Unilocal,I decided to have Jason out to our home. I also waited until he serviced our home twice before writing this review as anyone can be a «one hit wonder». BTW, we live in what’s known as «scorpion alley».
Pros:
— He’s a super nice guy. I enjoyed talking to him about non-​bug stuff as well.
— He knows his stuff. I don’t think I’ve met many people who know more about scorpions, spiders, cockroaches, beetles, etc. If you have a question, he can answer it.
— He’s super passionate about what he does. You won’t find many more people who loves bugs, and subsequently killing them, more than Jason.
— He’s fair and honest. Jason doesn’t come off as a used car salesman. He wants to earn your business. He doesn’t charge you for what is unnecessary, only for what you need.
— He’s thorough. I had him out at 10pm for our first appt and we walked every square inch of my yard. He pointed out place that I could improve landscaping, caulking, fixtures, etc to help some of the pest control myself.
— He’s earned a customer in me. All of those things above helped, but the bottom line, he got the job done. We’ve had great results and plan on having Jason out on a routine bases to keep the problem under control.
Cons:
— I’ll only get to see him a few times a year because he has done such a good job.
— There are less scorpions for me to hunt, which I enjoy.
Thanks again Jason.
Oh, and in case you guys are wondering, we killed around 80 scorpions the first time he came out. Since then, about 5 months, I’ve killed 8.

Top quality extermination services for pests categorized «6 legs and up» (heard this motto verbatim from Jason himself).
Jason always comes prepared to his visits– has all the right tools and processes to conduct thorough diagnostics, comprehensive treatments, and always spends the extra time to educate his customers. He is highly knowledgeable in his field– he understands the detailed anatomy of the bugs and mechanisms of how different treatments work (and also why some things don’t work).
He develops pest management plans for his clients based on their pests, home structures, and geographical locations. His plans are not just about treatment, but are also inclusive of preventative and precautionary measures.
He is also knowledgeable beyond the immediate world of Arizona pests. While we were in the process of moving from NY, he gave us tips on how to minimize risk of transferring bugs in the moving vans, and the differences in pest treatment between AZ and NY.
Finally, Jason holds himself with extremely high integrity– even though we have requested his services more often than our original plan (which would give him more business), he has advised us to stay true to the plan to optimize value (cost and outcomes).
We have already recommended Jason to family, and we hope to be able to recommend him to our HOA (to win the community war on scorpions)!

Jason showed up on time and the day we needed him too.
Very knowledgeable and friendly.

I’ve had really mixed results with pest control companies in the past — strike that, I’ve basically had bad results with all of them. I think it’s because I generally picked the larger ones and it was PY (pre-​Yelp). Based on my experiences with Unilocal and food, I figured to give it a shot with Pest Control, and have to say it is great.
First off, I always love it when people are passionate about what they do, and are entrepreneurial, so Jason (the owner/​operator) scores points on that front. But really it was his service and straight shooting that really stand out. I had him come out for crickets (because I hate them), and I haven’t heard nary a chirp (he did it about a month ago). He also recommended sealing under the side of the house to help stop them from sneaking in, and said he’d do it, but I could save money and DIY it, and it’s really simple. Thanks for the option, but I think I’d prefer to have you do it. ;)
Great experience, definitely going to have him come out periodically, and looking forward to him offering some kind of re-​occuring service plan (the big boys try to force them on you, but I actually want one from him, heheh). I think he really specializes more in the hard-​to-​kill bugs like scorpions (thankfully I had no sign of them), but he did wonders on the more run of the mill kind too.

I just bought a house, the inspection didn’t turn up any termites, so I figured I was ok when it came to bugs. Well when I was painting a room and took off the outlet covers I discovered little black specks that could only be one thing… bug poop. I’m not super squeamish about bugs, but a big pile of poop in the wall is not ok, and where there is poop, there are things that made it. I scanned Unilocal for reviews and came across Lights Out – the reviews were all great so I gave Jason a call.
I told him about my poop discovery and he knew right away what we were dealing with – crickets! Seriously, I came from another state and never considered them as a an issue before. He was able to set an appointment for that weekend and came out. Good thing he did, I had black widows and roaches too.
He has a special spray that gets the bugs out of the walls and kills them. It was kind of exciting watching the crickets, spiders, and roaches scurry out and away. Jason really knows his bugs and how to get rid of them, he even offered advice on what I can do to keep them from coming back into the walls. He even offered my sister advice on how to bug proof her apartment.
He let me know that when I get ready to do some landscaping he would be happy to give me advice on plants etc. so that I don’t encourage the bug problem.
His prices were fair and he was knowledgeable and professional, when I notice bugs creeping back in he’ll be the one I call.

After purchasing a short sale home, that is located on an large lot next to a desert and figuring I had a good number of scorpions on the property I did some research to see who had the best services to rid these monsters.
After about 5 different companies of calling to set up services I ran across these guys in Unilocal.Called and spoke to Jason, whom sounded the most intelligent and passionate person on his line of work.
What surprised me the most was asking for service and him saying he’ll be out at 7pm. To me this confused me as most services take place during the day and he said «Well scorpions are night creatures during summer months»…MAKES SENSE!
He showed up at 7pm on the dot! Ran an inspection around the house with his blacklight. And found quite a few of them. After that he sprayed and spoke to me about maintaining and answers all my questions. Like a dog I followed and bugged him, but he seemed to not mind nor rushed to get out of there.
After he was done he went out to see how many he got and the count was 42. NICE! Unfortunately he could not do the inside of the house due to remodeling at the time, so he said when the house is done to call him and he will take care of the inside, which he did and didn’t charge me any extra. His initial service is higher then others, but definitely worth every cent!
The 2^nd service he came out again at night 3 weeks later on my request to make sure we douse and destroy them all. Ran across a bunch of dead ones, but didn’t find any.
Overall: Highly Recommend!!!
He is very honest, very knowledgeable on the subject of pests and bugs, and most of all passionate about his work. Since moving in and having his services I have not had any scorpions nor other living things insects around.

Thank you fellow Unilocal’ers! I too called Lights Out based on the awesome reviews. Jason is obviously consistent in his superior customer service and pest control expertise.
I recently moved into a new house and realized I had some unwanted house guests (scorpions, black widows, wolf spiders, crickets… oh my). From the feedback on Unilocal I assumed it would take weeks to get an appointment with the bug-​master but this wasn’t the case. Jason was able to come to my house within 3 days of me calling. I was impressed he comes out at night when there is a scorpion issue, and those were my biggest concern.
He was on time, extremely friendly, professional, and knowledgeable. He showed me the areas the scorpions could be getting into the house and made suggestions on how to prevent it and landscaping corrections I may want to look into. Other exterminators I’ve used in the past seemed to have been in a rush to spray my house, collect their check and move on the next job. With Jason this was not the case, he took the time to answer ALL of my questions and if he was in a rush, he did not make it noticeable.
He dusted & sprayed all around my house and then took me around with him as he used his black light to find 7 – 9 scorpions in and around my patio and yard who were too close for comfort. He even recommended get my own black light and could do some self maintenance to prevent further service calls.
I appreciate the fact that he does not require the monthly contract but is honest on how often treatment should be done based on each house’s specific needs.
Thanks for helping me Jason, awesome job!

I’ll have to add to the positive reviews here. I scheduled an appointment with Jason, and when he never showed up, I gave him a call to find out what the mix-​up was. He was very apologetic and took 50% off the price he quoted me. He knows how to take care of his customers and how to correct any mistakes.
He performed some basic exterminating and preventative measures for some roach problems I was having. It worked beautifully and really have not had any major problems since. He did a good job explaining everything and pointed out the problem areas and how to help prevent issues in the future.

Jason is excellent! We just moved to the Valley from the east coast and are new to the wonderful world of the bark scorpion (and other creepy crawlers). Based on these Unilocal reviews I called Jason to have him come give our house the «once over» and let us know the good, the bad, and the ugly. As one would expect with a company called Lights Out, he arrive promptly at 9pm, black lights strapped on, and proceeded to spot (and kill) scorpions around our property. He then dusted, etc. outside and inside, told us where our house was vulnerable to infiltration, how to repair, remediate, etc. All in an honest and trustworthy way. He never used scare tactics or tried to sell us something — something, frankly, we really appreciated given our «greenhorn» status.
You know you have the right bug guy when he comes in and says «I found a really cool bug (whip scorpion) — do you have an old Tupperware so I can trap it and take it home?»
A+ job Jason. We look forward to working with you for a long time time to come.

About once a week I would find a cockroach somewhere in my home, maybe the kitchen or a bathroom, and it may be alive or dead, but I was tired of it. And I really didn’t want my fiancée, who was about to move in as my wife, to have to deal with it. Unilocal pointed me to Lights Out, so I called Jason up and a couple of hours later he was at my doorstep.
Lights Out Exterminating is a local business owned and operated by Jason, the guy who will come to your house and get rid of whatever it is you need gotten rid of, and he is completely professional and very customer service driven. He taught me things about what was going on in my house, pointed to certain «trouble» areas that I could seal or repair and explained what the bugs are attracted to. He did a very thorough search of my home and landscaping, was friendly and outgoing, and charged me significantly less than I was originally quoted. Long story short, he found exactly where the cucarachas were hiding, treated the area, and within two days I cleaned up around forty dead roaches and have seen absolutely none since.
With exceptional service, great prices, no contracts and a friendly owner, I have no problem recommending Lights Out to everyone I know.

You never think you want to know someone who is totally and completely fascinated by critters… until you have a scorpion problem.
We put in a pool a few years back and have been under siege ever since. We’ve had 3 bug companies– all with terrible customer service, and all that sprayed inside my house even though I had a young baby.
I met Jason through the Gilbert Small Business Alliance and have been sleeping better ever since. I can’t remember the exact number we had on his first visit (more than 30), and I believe we were in the teens on the second, but by the third I think we had only 1 or 2.
Jason bug hunts. He goes into your backyard at night with a black night and captures and kills those little buggers. We have a greenbelt on two sides of our backyard. He sprayed on both the interior and exterior of our brick wall, something none of our companies every did. He’ll explain what attracts bugs and how to do your part to get rid of them. My husband got so excited he even bought a black light and bug hunts on occasion himself.
I happily sit on the living carpet playing with my son knowing a little critter isn’t going to join our tea party.
Thanks Jason for your excellent service!