Jo-Ann Fabric and Craft Store

This is my go-​to Jo-​Anns store. Since I’m opening my own in-​home preschool & technology center in the near future, I’ve frequented Jo-​Anns often lately. The default picture of spilled drinks in the women’s bathroom should be removed. I have NEVER seen it like that.
Keep in mind that you can google Jo-​Anns on your smartphone and get instant 50% off coupons. I use them all the time.

Stopped here after visiting SAS fabrics only because I knew Jo-Ann’s just recently came out with Nintendo fabrics. The store is very organized and clean in regards to the fabric section. We did visit on a Saturday and had to wait a long time to get our fabrics cut and priced. A tip is on busier days grab a number early so you don’t have to wait extreme amounts of time.
I believe the woman who cut my fabric was named Greta. She was very nice and offered some additional supplies for us to consider because I mentioned we were new to sewing. I also witnessed a customer being extremely rude to one of the other employees cutting fabric. I guess it gets pretty intense in the fabric section? When we went to the front counter to check out there were 3 cashiers. We were the last in line, and one cashier saw us standing there and walked away from her register doing «busy work» (moving boxes around the counter).
The bonus to this store is it had my Nintendo fabric, it was clean, and well organized. However, next time I think I will just order it offline because the prices were cheaper online and customer service in some areas was lacking.

Don’t go here often but needed something fabric related for a little diy project I was doing. The staff was helpful (I had no idea where to look) and I was in and out pretty quick.

I had bought some materials and a glue gun for a project, but ended up not even needing what I bought. So I came in today to return what I had bought only to be disappointed that they would not refund one of the items. It had not even been 24 hours since I had made my purchase.
One of the cashiers, an older lady, was saying something about making sure the items were not on clearance. I told my cashier that the wooden dowels were not on clearance when I bought them but she still was not certain. Eventually they found out I was not lying to them. However, the glue gun I had bought was on clearance so they did not let me return it. It was not even opened from the package. They told me that all clearance items were final sale. The cashier I had bought it from yesterday did not state that policy nor was there any sticker on the package that said final sale.
This is was a horrible customer service experience and showed me how the Joann’s company does not fully care for their customers. I don’t understand how it is my fault that I didn’t know about a policy that wasn’t clearly stated.
Also, there was a long line for purchases and returns. Why not have a separate line for returns only?

I wasn’t impressed with this Jo-Ann’s location. The management wasn’t very friendly, but the cashiers and other staff were friendly. They lock-​up the Sharpie oil markers so if you’re looking for them, don’t walk out. Just as management and they’ll get them out of the cabinet up front. There is plenty of parking and its not terribly hard to get in-​out, but I wouldn’t come here again.

Love the store actual items. First time there today, and I am looking forward to shopping there in the future but it would be nice if the woman bathroom wasn’t filthy! I was soooo disgusted by their restroom; it was filthy, outdated, small, and abandoned. Hence less 2 stars. But call me a B**** but I took a pic of it, only because management should handle this situation… Is it s reason not to shop there? No. Will I lose interest in that location? Definitely. Prices are great, but a business must care for health sanitation first.

Great location, great store! The only reason I took off a star was cause it took me the longest time to find someone who could help me. But once I did they were great! Very nice and helpful.

I love shopping here, the only thing I don’t like is that I can never get someone to help me. They are nice while checking out, but evenso, the checkout is confusing as well. Are you going to the normal checkout area or the customer service/​return area? Confusing.

I have a hard time writing this review because I shop here all the time. Service has been decent. And if this was any other day I’d probably give this place 3 stars. For craft stuff, I’d rather spend my money here, than Michael’s. BUT every time I need fabric, those women stand back there and gab and completely ignore customers! Today I needed some ribbon cut. There was no one waiting at the counter for service, just me. There were 4 ladies behind the counter. None of them bothered to look up or look at the other side of the counter where I stood. So after a while of no recognition, I asked if I needed a number to get service. One of the ladies (going to use that term loosely with that one), glances at me and says, «after I finish what I’m doing I’m off the clock so someone else will have to help you.» Wow, really?!? You win customer service of the year award! 2 others went about their business without ever saying a word to me. Not even, «I’ll be with you shortly.» Finally the 4^th lady came over, continuing to talk to the others as if I wasn’t there. Looked at me. Did not ask me how much fabric I needed. Just looked at me. Then continued her conversation, printed my receipt and walked away before I could mutter a snarky ‘thank you’. Horrible horrible service. Since this isn’t the first time with problems in this department at this store location I’ll be taking my business elsewhere!

Great selection but one cashier… There was about 7 employees in the building and 6 of us waiting to check out.

Every time I shop here there is some type of absurdo issue with the checkouts or returns line. And there are no signs or announcements. You just stand in the wrong section and be the last to figure it out. Communication here between the cashiers and customers about whats going on is zero. It happens consistently. The selection is good, prices reasonable and employees friendly. But paying or returning items is always a hassle. So much so I try to avoid shopping here when possible.

I went into Jo-Ann’s, and there was one employee at the register, and a line of 12 customers waiting to check out. after about 20 minutes of waiting in line, and watching 5 or 6 employees run around and not assist the lady ringing things up, in frustration I just left and bought my stuff at Michael’s and Walmart. When I mentioned this on their FB page, I was then trolled by their evil minion employees to the point I had to contact the authorities. I would rather gouge my left eye out and eat it than ever return to this store now. You would think that with two witnesses, my husband, and a neighbor– I would have received a bit more consideration. They were equally appalled at how Jo-Ann’s handled their affairs. May they go out of business and rot in hell for the stress they caused me.

I love the fabric selection they have, they are always having sales or you can get a coupon on your phone. Check out line is sometimes long, but store is clean & organized.

While they typically have what I am looking for there is ALWAYS a huge line, without fail and often times there is not enough staff to efficiently combat it.

December 23^rd and one register open with a line wrapping around the store. But there are employees just wandering around the store.
When we finally got to the register, my husband caught them over charging us.

I really love Jo-Ann’s. They are great about having specials, accepting coupons, and they even accept competitors coupons. They always have a wide selection of all the products. They put the brand name stuff on sale that is hard to find at other places such as Wilton. They usually have lots of lines open to checkout and plenty of staff to help you. There are coupons on their phone app as well. It is my favorite of the craft stores!

Positive: clean, organized, well lit, the employees know their stuff
Negative: The prices at Jo-Ann’s are slightly higher than online retailers and Wal-​Marts; but there are just some things Wal-​Mart doesn’t sell. They are always understaffed and the majority of employees are surly. Expect to be interrogated if you want to make a return. Every time I come, there are long lines and extensive wait times for everything. As I write this review, the customer next to me is arguing with an employee. Apparently, they’re systems have some kind of glitch and they aren’t giving refunds; only store credit. Since I just finished arguing with a different employee, I feel sorry for the other customer. I’m sure people reading this review feel sympathy for the overly harassed employees.

What’s up with some of these craft/​fabric stores only employing 2 people on a Friday evening?! Had to run around to find an employee to help us. One back in fabric and one at the checkout.
It was better than then Michael’s at the Marketplace, but still!!! Had to wait in line at least 5 minutes before the gal from fabric came up to jump onto a register.
I think from now on, if I/​we need to go to a place like Michael’s or Jo-Anne’s…I’ll go to the one up at Indian Bend. Never had a problem at that location with customer service.

Huge selection of craft items. As noted by other reviewers, customer service is problematic (thus a 1 star deduction). It is not unusual to have an employee state that they do not have a specific item only to stumble upon it later as you wander around the store. Sometimes checkout is speedy, sometimes it is deadly slow.
Store layout makes sense and parking is easy.

I haven’t been in a «Super JoAnn’s» Store since I was in Ariz either last summer or a year and a half ago. I was in here for a couple of hours and spent more than I should have. Part of that is because I got charged twice for a storage bin I bought (lavender of course), which was supposed to be on sale for half off, but since they charged me twice for it I ended up paying full price (I wouldn’t have bought it for $ 16). Now I have to go back and hope they give me a refund.
(4÷09)
(11÷9÷13) Here it is 2013 I’m still coming to this Joanns because it’s the closest one to where I stay when I visit town. Now, I like the store fine, but there have been ongoing problems either with the clerks or the computers and cash registers. Several times I’ve had to go back in or call for a manager or second clerk to correct the receipt where I was charged twice for something or I bought a remnant that was on sale and I didn’t get the correct price. For instance, I was charged $ 3.80 for one that should have come up $ 1.80 because the worker didn’t know what code number to punch in.
I got charged twice for a set of paint brushes once. I bought one set for $ 7.99 and got 40 percent off with my coupon, but then the clerk accidentally charged me for the same set later on the same receipt at full price. He must’ve forgotten to put it in the bag and thought he hadn’t charged me yet. I think there might have been 3 times in a row 3 different visits where I gave them a Joanns coupon and Michaels coupon and didn’t realize till I got home that I got the Joanns coupon off but not the Michaels coupon. It just seems like the problems are ongoing.
On the other hand the workers have mostly been very nice and very helpful, I’m pretty happy with the products that they sell, and I like the fact that you can use more than one coupon in a day as long as the coupons are different. For instance, you can use one coupon from a different store (but not more than one) and then you could use two or three different Joanns coupons, one from a flyer one from the newspaper, one from your Joanns app on your phone et cetera. But then again what good are the discounts if they overcharge you or charge you double for things?
My best advice is to take a minute and check your receipt before you leave the store or as soon as you get outside and pray that there’s not a long line if there’s a mistake. Invariably when I forge to check my receipt, that’s when I find the mistake later.
This store does offer a few classes but they are not cheap and they have way fewer than they did years ago.
The parking is plentiful with a huge lot. I rarely have to walk far.