Heart Savers

I just took the class today. It was the longest 5.5 hours of my life. The instructor Scott was more concerned about making gender discriminatory jokes than teaching. He told more than enough stories about himself and his personal life than anyone wanted to here. He had the testosterone level of a teenage boy and he made it very clear by throwing out inappropriate jokes every other minute. If you’re at all interested in just learning the pertinent material and not being bombarded by religious puns, scientific theories and sexual innuendos I would suggest you pick a different instructor and possibly a different facility all together.

If you are a beginner with no prior CPR experience AVOID this place.
I had instructors Chuck and Tim. Chuck was amazing, he admitted he was ready to go home (6 – 9 class), however, he was helpful, cracked jokes and was patient with the class, sadly, Tim was not that way, it was bad enough for the beginners with no experience due to the lack of practice time and poor setup, but his impatience and attitude towards those in my class who were a little behind was outrageous. If he did not want to be there which was very obvious, he needed to go home. For a instructor and a 3 hour class your company should be sure to schedule better so your employees are not exhausted before teaching a skills class that requires teaching students how to attempt to save human lives.
Also, they do not use disposable breathing valves, and it appeared as if Tim just took the pieces in poured some hand soap and water over them and cleaned them, which is really not cleaning them properly, and kind of grossed me out at the end when he was cleaning everything up.
Your teaching with very basic– 1 practice run, and then boom we should have been ready to test for it? The class structure was poor, I got 1 paper hand out and a NO book for $ 55.

Went here on a whim because I realized my CPR was expiring soon… I got in the same day; one star for that.
Price was $ 55 regardless if you had an active card or where expired, from my previous experiences active was less than first timers and expired persons. The fee covered the three hour class and the book was included; fyi take the book home-​you paid for it-​most people don’t and this business doesn’t advertise that.
The facility was located in a strip mall at the very end, convenient off a major road and plenty of parking. Go inside the, what a dump… no seriously dirty, filthy, and nothing accommodating to the customers/​clients. There is a blue (or who knows the original color) carpet that boosted Warshak stains and gave the place a nice musty odor. I don’t typically care about floors of business’ but this is where we will be to demonstrate skills, on our knees on this filthy carpet. There was two long rows of hard plastic chairs (like in any waiting room) facing a broken down desk with a flat screen tv plopped on top. There was no tables provided for the «students» to open books, take notes, or place your personal belongings on-​yep you guessed it, had to put everything on the nasty floor.
So everyone signs in and is provided with a «mouth to mask» valve that is wrapped up in a piece of tissue paper to give the appearance that it is cleaned and sanitized from the pervious person who slobbered all over it. Really…
The main instructor is a 40-​ish Italian guy; I know he is Italian and only provide this information because he kept referring to himself as an Italian stallion… yeah!
This guy was beyond unprofessional. All the students where women and of course this guys kept flirting with the younger girls… puke! There was a tall blonde and during the baby cpr demonstration he handed her the «dummy» and said, «you can have my baby». She gave an awkward smile and giggle, he then laughed it off and said, «Don’t worry we’ll get to that later»!!! What a douche bag… Then it’s my turn to return demonstrate with him, as I’m doing the infant CPR and he is bagging the «dummy» he asked us to say to each other, «good breath.» So I tell him as a demonstration partner, «good breath» he replies, «don’t worry you can tell me I’m awesome, go ahead say I’m awesome.”(I threw up in my mouth a bit here) Seriously, I didn’t come to this mandatory class to be flirted with or hit on.
There where two other instructors, another man with sandy blond hair about 5ish and a mid-​sized woman in her 50’s or so. They came in an out of the class and helped with return demonstrations. The second star goes to the other male instructor, he was professional and patient with everyone. I watched him honestly count and verify the ratios the students where demonstrating. The woman instructor was stoned faced and she was made to aid with two women who where having a bit of trouble with the skills.
This woman instructor was a beast, she was rude and impatient to these two women; which just made them very nervous and mentally they shut down. The class had to wait for a bit until these two women where able to successfully demonstrate the skill, then we can move on. The woman instructor only had to work with them while everyone else circulated with the two male instructors. I was done first, which let me to watch the two women and this female instructor. The instructor kept telling the women, «now what do you do, no… no that’s not right, think again… no. no stop and think about it. now what, now what… why are you doing that… wrong, wrong again…» How is any of these responses helping these two ladies who are now feeling dump and incompetent. She should have taken the time to individually walk each one through it and teach them, reinforce the lesson. Instead she stood there standing above these two women who are kneeling on the nasty carpet trying to get it right so the class can move on. I felt sorry for them and was not impressed at all with this woman who should have kept her negative, impatient, and unprofessional self home. This instructor wasted everyone’s time not the two women.
The class lasted the entire three hours… I have been CPR certified for over 20 years, so I have taken at least ten classes; and I have never had to stay for the entire three hours. The class did every basic instruction my other experiences have provided, along with the AHA videos; which would have been nice to hear if it weren’t from the talking and office employees laughing and joking over it the video volume. Each time a video was put on, the Italian stallion would walk out and go to the back office, where the other employees where laughing and talking, then we would wait for him to come back after the video finished. There was one break for 5 – 7 minutes, the water cooler had no cups provided, there is
Moral to this story, I would recommend utilizing your employers resources or finding another place to take this course.

I’ve gotten my CPR re-​certification through this location for several years and all the trainers are great. They keep things entertaining and informative. Even though I’m stuck here for several hours the time goes by fairly quickly and the information is easy to retain with their training.

I don’t give out many 5 star reviews, but my experience with Heart Savers was excellent.
In order to gain a certain job, I needed to get CPR, First Aid and Title IX training. Heart Savers was one recommended agency… and they had it all. Now, the trainings in themselves were straightforward and not _​too_​painful :) I really enjoyed our trainer, Tim, and his humor. He made it palatable and seemed to have his heart in the right place, so to speak. The organization with which I was attempting to gain employment also had a relationship with Heart Savers, and thus also a discount. So the cost, overall, was competitive.
Now, all that alone would have merited 4 stars. Where they really earned their fifth star was in customer service. Apparently quite the opposite of the experience of others, I enjoyed accommodating, pleasant interactions with staff.
I made my initial enrollment without a hitch… but then I reconsidered and wanted to switch classes around. I contacted the office and worked with a staff member (I want to say… Gennifer?) via e-​mail to adjust the days. No problem! Well, I didn’t realize that the different date for one class also meant a different site. Lo and behold, I arrive at their Glendale location to find that… no class here! Distraught and frustrated, I figured out the mistake I’d made and again reached out to Gennifer, for a second (and final) adjustment to my enrollment. Well, it wasn’t a problem and Gennifer simply transferred me to an upcoming class. No additional cost, no hassle. With my experience, I would definitely recommend Heart Savers.

I called to simply get a price quote and schedule of classes for CPR BLS training.
Yikes!
The woman was incredibly rude and short with me. Thankfully I found a much better place to get my CPR certification that ended up being much cheaper (a student discount) and the staff there was actually kind and helpful.

I attended the BLS recertification class today with Scott K. From the registration process to attending the actual class, I have to say this is the best CPR class I have EVER attended, and this will be my 14^th BLS CPR class. My original class time/​date had to be changed, and I was notified immediately by Gennifer F., and was able to easily change the class to a time and date convenient to my schedule online through Gennifer. Seamless process. There were also two other instructors that assisted Scott; Clay K, and another woman whose name I unfortunately did not get. All were excellent. Scott kept the class interesting and injected quite a bit of humor into the class, which I really appreciated. No one likes to have to take this class, but I after today’s experience, I will definitely be returning to Heart Savers to receive my re-​certification.

It was really long class but our instructor made it really fun and interesting. Pay online and save time. It was a descent price. The class was full. No need to bring any paper maybe a pen but they have handouts. Ladies wear shorts or pants you will be getting on the floor doing compressions on a dummy.

A couple months ago, our grandpa scared the family with a choking incident during Sunday morning brunch. Aided by a skilled restaurant patron, we successfully performed a couple abdominal thrusts (you’re not supposed to call it the Heimlich maneuver anymore), and grandpa is doing just fine. Ever since then, my wife and I have been motivated to refresh our CPR skills. Also, working in a healthcare profession, it’s good for me to be certified anyway.
A brief online search brought me to Heart Savers. They offer a great combo package of CPR, AED (automated external defibrillator), and First Aid certifications. Be sure to choose the one credentialed by the American Safety Health Institute. The locations were better than the ones offered by the Red Cross, and $ 50 for about 6 hours of hands-​on instruction is a great deal. I paid online, but you can also pay in-​person.
Our class began at 8 am on Sunday morning. We got signed in with our instructor Scott and waited for class to begin. During the introduction, several students came in late. One was even 40 minutes late and still accepted. It sounds like Heart Savers has improved their customer service from several years back ;)
The instruction was great! Scott gave us a great overview of CPR procedures, explaining how to assess the victim and the steps to take depending on the severity of the situation. We then got to perform our skills on both baby and adult-​sized manikins. Scott did a nice job of tying in fun movie references and kept the training lighthearted. I can’t say I was ever really bored the whole time and learned a ton.
After the CPR/​AED course, we had about a 20 minute break before the First Aid session, so we ran to a nearby Circle K for snacks. The First Aid course is a little more monotonous because you go through a coursebook, but we still enjoyed learning how to handle different kinds of emergencies.
No matter what profession you’re in, I really urge everyone to learn these lifesaving skills. You really never know when you might need to use them. And, you don’t want to be unprepared if you do. Heart Savers offers very affordable, convenient, and enjoyable classes on how to be up to speed in case you’re called to act!

I recently took a CPR class here within the last year. When I called to register I was put on hold, but only for a brief moment, then was helped by a cheery, happy lady that assisted me in finding a close location to my house at a time that fit my schedule perfectly!
When I took the class I was pleasantly surprised by the Instructors humor and ability to keep the entire class engaged for the duration of the class. I was there for around 4 — 5 hours but it went by very quickly and I received my certs right after class. I will continue to use Heart Savers due to their low prices and great customer service!

CPR re-​certification is just something you have to do as a healthcare professional. We all moan and groan about it because there are a hundred other things you’d rather be doing for 3hrs.
However, I’ve been going to Heart Savers for quite a few years now and they have managed to streamline their system pretty well. When you call to make your appointment you have to be pretty specific on which re-​cert you need. I was one of three professionals in my class and only the three of us needed to demonstrate the two-​man CPR at then end of class. There were a few taking first aide, who stayed later, so the class was a mix.
The instructor Moira had a great attitude, and kept the class moving along pretty well. She followed two handouts that were passed out on infant/​child/​adult CPR outlining technique as well as laws involved and our responsibilities if we as bystanders opt to perform CPR on a victim. She also covered choking in each age category.
The hands-​on skills portion went very quickly with three teams rotating to perform skills on the infant, child, and adult mannequins. A second instructor was brought in to help the class run quickly. I don’t recall his name but he was equally as good and had a good sense of humor.
Each student has their own mannequin but the skills are performed as a group in unison so it’s much faster than classes I’ve been to in the past where each person has to sit around and watch everyone individually.
Those of us in the professionals course took a written multiple choice quiz at the end (we were allowed to work on it throughout the class), and after three hours we’re all set for the next two years!
One note I’ll mention is that pricing appears to vary greatly. I don’t understand how they price it at all as each person seemed to pay differently. I was quoted at $ 35 over the phone, so that’s what I paid, and I think that’s fair. But I heard cheaper rates being quoted in class, as well as higher ones (you pay once you get to class).

**I originally wrote this review on 11÷30÷11 but it was removed because I included personal information about the instructor (her first and last name). I am reposting it sans any personal information or other questionable content.**
I called Heart Savers to schedule a BLS for healthcare providers course and spoke to a polite female on the phone. She confirmed there was space available on the date I requested to attend the course, and took my information.
Fast forward a couple of days… As luck would have it, there was a terrible accident on the 202 on my way to the class. Ten minutes before class was scheduled to start I phoned Heart Savers to inform them that I would be a few minutes late, but there was no answer. I called sever time over the next 10 minutes to no avail.
I pulled into a parking spot in front of Heart Savers at 6:09 PM. I entered the location, and there was a woman sitting at one of the desks in the front room. She looked down her nose at me without so much as a greeting. I informed her that I was there for the CPR class. She said that the video had just started and that I could not enter the classroom. I explained that there was a serious accident (as it turns out it was a deadly roll-​over) on the highway that had caused the delay. Stared at me as if I was speaking a different language. I then read the telephone number I had been calling aloud to verify that I had been dialing the right number. She confirmed the number was correct, but said she didn’t answer the phone because she was teaching the class. The problem with this was that I had called several times between 5:50 and 6:00 PM, before class was scheduled to begin. She maintained that she was teaching and could not answer the phones. I went on to explain that I had a job interview the following day and that I needed to have my new CPR card in order to be considered for the position. She shrugged her shoulders and stared. Frustrated with the situation I headed to the door and muttering under my breath. I asked the woman for her name and exited the building in shambles.
Once outside, I called the location again. Despite the fact that she was sitting in the front room where the phone was ringing, she did not answer. She just looked at the phone and then continued to do whatever it was that she was doing. I was furious! I sat in my car fuming trying to figure out what to do. I decided that I needed to get the heck out of there, and make sure the world knows that Heart Savers treats paying customers like imbeciles? Yes! That was the perfect solution.
So here I sit, writing to say that if you value small things, like good customer service, and being treated with respect, you may want to take your business elsewhere. If this instructor is any indication of what the rest of the Heart Savers staff is like you can expect to be treated as if you are a lesser life form.
I understand that rules are rules. If the policy is that no one may enter the class once the video starts, so be it. But is it really that that hard to greet a customer when they enter your establishment? And, God forbid, treating that customer with a little respect, compassion and understanding. A simple, «I am sorry but…» would have gone a long, long way in this situation.
I assure you that Heart Savers will never receive a cent from me. Ever.