Genos Pizza & Cheesesteak

Well now I know why I couldn’t get through on the phone, not because they were super busy, it must be a marketing ploy. Came inside, ordered my pizza and watched. Girl at the counter answered and immediately said please hold. She then picked up her cell phone, did something on it and walked to the back, while the call is still on hold. She comes out from the back and a pizza comes up for the only other person working so she gets it to him. Waits another 30 seconds then picks up the call. Pizza was not great for the wait. Go to Little Caesars

What they lack in urgency and punctuality they make up for with taste. I ordered for delivery at 737pm … Received at 9:05pm. We called and were told we were suppose to be the first stop and they were going to call the driver and call us back… Waited a couple mins and had no call back so we called again and I had every intention of canceling my order. Steve told me they were remaking the sandwiches and he was going bring them himself. The subs were hot and delicious. You can’t beat it for the price. I sincerely hope they are able to get the delivery thing down better. I wouldn’t of been so upset if someone would of called and told me they were running later. Everyone was really friendly also, no one gave us bad attitude or anything when we were obviously frustrated, they were also apologetic. We will most likely order again.

Took over an hour and half to be delivered and the boneless wings and cheese bread weren’t cooked all the way. Never will I spend my money here again…

Deceiving. I thought I was excited and thought this was the same company as the original gino’s pizza in South Phoenix… I was wrong, way wrong… the pizza I got was some kind of greasy mess that made me sick for the better part of the next day… you have been warned

Have been going here for a long time is our Monday dinner usually until one day I ordered the normal food pizza wings and ranch fries. The food wasn’t the problem it was the piece of splintering wood that was in the French fries. I have no clue what this could be from or how it had ended up in our French fries. Luckily my wife noticed it cause if one of my children had tried to it, it would have been bad! My wife called to complain and talked to the so called manager and received nothing but attitude. So after arguing with them. The so called manager had said next time you order we will help you out somehow and will leave notes in system under our number. It was October 10^th and after a few weeks without eating there I said I will call and try it again. So just called and received attitude and no notes in the computer under my name. Never going back to this place and neither should you. It’s one thing to have something in your food as stuff happens but it’s another to get nothing but disrespect and no customer service over something the company did. I have pictures of the wood and receipt but no customer service.

We like the pizza. The service sucks. Air heads running the front, people who don’t care making the pizza. Last weekend, Friday night, was told we could not order a pick up order because they were closing in 20, we were less than 5 minutes away and of course, would not deliver. The next day, placed a pick up order for a birthday party. Arrived 20 minutes later to pick up and they never started my order. Tonight, thought we would give them one more chance and the idiot that answered the phone was just simply an idiot. She kept repeating that I couldn’t get a gluten free pizza for $ 5. I know this. Repeated to her that I wanted both regular and gluten free pizza and she could not comprehend. We’re done. Never eating here again.

I don’t even want to give one star. We came here with 45 mins before my sons football game. 35 mins of waiting later we asked how much longer, and they hadn’t even started our pizza, they said. So we said we had to go our son now has 5 mins to get to his game and has not eaten anything. My 5year old daughter is starving… Asked for our money back and they gave us just the money for the pizza and not the money back on the drinks! Lmao are they joking!
They didn’t even say sorry once! This place is a joke, no customer service period.
Everyone in there called in their orders and still had to wait once they got there. Pretty sure the guy gave our pizza to one of them because he forgot to make theirs.
Sux !!! Thanks a lot guys!

We ordered the famous philly and it was dry, and unenthusiastic. Also ordered the cheese fries and ended up having to put on more cheese when I got it home because there was barely any on them! The place itself was dumpy and dirty. Will not be returning.

Needs zero stars
Flies everywhere
Tables unclean
Lazy waitress who sat the whole time and ignored phones and said dirty tables.
We had the ‘Famous Philly’ (steak or chicken with cheese sauce and grilled onions). It was over $ 18 for us to eat. For that price we could have eaten at Firehouse or Barro’s Pizza. The chicken on the sandwich can easily be explained as store bagged chicken you find with the nasty processed lunch meats. The onions… good lord. They still had the peel on them! The cheese sauce was like cheap cafeteria fake cheese. The whole thing tasted cheaper than a middle school cafeteria lunch. I would rather have cafeteria food than this ever again. I would not recommend this to anyone ever. Not even starving college students. Who ever gave this more than a 1 – 2 star review; liars. Or you got lucky and was there on a good day.

Mushroom Philly is good… get the whiz on the side. Also had the bacon ranch fries which are good as well

We left Philly 18 months ago. It’s been a long, difficult journey. Through the miracle of the postal system, and the grace of God, we were able to acquire Tastykakes until luck and the economy expanded distribution further west and we could buy them locally. One time we found frozen scrapple, and that was good! These provisions were enough to stave off the cravings, but as time passed, the hunger grew worse. We listened to «Eye of The Tiger», and sang the theme song to Fresh Prince more times than I care to remember… But it wasn’t enough, and every day that went by we fought harder against the longing that was slowly driving us insane.
With desperation in our eyes, we found ourselves pacing the frozen food isle of our grocery store like caged beasts, our eyes fixated on the Steakums. We had become mad creatures obsessed with only one goal: cheesesteaks. Once we even tried chopping chicken breasts, buying provalone, and grilling onions to make our own, but the bread was all wrong… It wasn’t right. The hunger continued.
Then providence brought us to Mesa, and all our luck changed! On the third night, we found ourselves at Geno’s, and on that night, our hunger was at long last satisfied! HALLELUJAH WE FOUND CHEESESTEAKS! With bellies full of food, and hearts bursting with nostalgia, we happily slipped a take out menu into our pockets and lumbered our way home with the best case of The Itis the world has ever known.
We will be back.

My fiancé and I went there to treat our baby sitter to a night out as a thank you for watching our son. While there we ordered a steak and cheese sub that came out burnt, both the roll, and the meat. My fiances ceaser salad had no croutons when it clearly states it comes with croutons. When we asked about it, the girl working there told us it didn’t come with them, even though it says it on the menu, which we showed her, it didn’t change her mind.
While waiting for the terrible experienced food, our babysitter asked if they were hiring, the two cooks went on to make fun of her for being overweight saying she would just get bigger if she was hired.
Directly after our experience, we wrote corporate a letter explaining our experience, and did not receive a response to attempt and rectify the situation.
We will not be visiting this establishment again, which is a shame because we had only heard good things about the place.

Way better than Little Ceaser’s for $ 5 pizza. Thinner crust, tastier sauce and better quality cheese. So glad I tried it!

All I have to say is don’t waste you money purchasing pizza from there if you want better pizza go to the Bashas next door to Genos and buy a frozen tostinos pizza at least they have cheese on that pizza. We purchased pizza and they completely screwed our orders up charging more that what was on the menu price they completely forgot to cut one pizzas and pretty sure they forgot to add cheese to a couple of them also. Let’s just say you get what you pay for cheep pizza with out flavor. I Called and spoke to the manager and the manager argued with me not allowing me to even speak a full sentence.

I just ordered a cheesesteak and it was one of the worst I have ever seen in my whole life. I lived outside of Philadelphia the capital of cheesesteaks and I owned 3 pizzeria and Italian restaurant and we made cheese steaks. We make cheese steaks the old fashion way we use fresh ribeye meet we shave the meat real thin. we drizzle olive oil cooked it up onions cheese whiz or provolone whatever they want on it I know a good cheesesteak and Genos does not make good cheese steaks. I also noticed they use a conveyor belt oven to cook their pizza forget about it you cannot make a good pizza in a conveyor belt oven. That’s why they could afford to charge $ 5 for pizza because they use inferior ingredients to make it… Needless to say they will never see me again

The pizza is great!!! Being a lover of NY Style pizza, I enjoy what Geno’s is making up. Went the first time on the recommendation of a few friends who said they have tried al least half the menu; was not disappointed. Have to admit, THE BEST $ 5.00 in town!!!
Staff is friendly, but the place can be a bit warm inside during the summer — this is the norm for ANY take out pizza joint with a sit in — it’s the ovens, and to keep it cooler I sure would have the AC cranking all day — not good for the wallet, or environment.
Btw, as I am sure this guy will write a review (and I will not call this guy a gentleman, no stretch of the imagination could classify him as such). He came in with an order that he claims had no steak on his Philly. Was not polite, was not trying to be cool and work it out. He just swore at the manager on duty, and degraded the entire staff with EXTREMELY!!! vulgar slurs — EVEN AFTER THEY OFFER ED TO REMAKE AND COMP HIS ORDER!!! He even DEMANDED FOOD VOUCHERS AFTER THE FULL REFUND!!! As well demanaded the cooks be fired on the spot. He gave complete disregard to the myself, or the modestly dressed 80yo lady during the onslaught. Personally, the dude needs lay off the juice, or get laid stat.
Anyway, I raise the aforementioned matter because even with this barrage the young manager and her staff kept their cool, and handled the matter extremely well.
Happy customer with multiple visits — this one just really impressed me!!!
Like I said, good food, good staff… and every blue moon a jerked of a rude and disregarding customer.

if I could give more stars I would. This place is awesome!!! Their Gluten Free Pizza is actually pizza! Its the best Ive ever had. I just moved down the street and Ive already eatn there 4 times!!! THANKS GENOS!!!

Why 4 stars you ask? The cook came out and chatted a little bit with me when asking about Rosatis Pizza and where it went.
My only critique is the inside, after having sitting in there for 10 minutes it was hot in there (hot enough to break out in a small sweat). No not because of the hot pizza, probably because the ac temp was set above 80°.
The pizza slices where generous in size and hot! Sunday afternnoon with noone in front of me. I got my pizza in 5 – 8 minutes. Paid 6 somethin for 2 slices. C’mon by and give em a try!

Ordered a philly with chicken instead of steak and provolone cheese. One of the tastiest chicken phillys I’ve ever had. Chicken was tender and flavorful and cooked perfectly. The portion was generous as well.
Geno’s looks like some huge national chain, but it’s a small local chain owned by a few different people. I’ve never once been disappointed by their food or service. This location is no exception and I’m a huge fan.

The grand opening was yesterday and we were there tonight!
My son got a $ 5.00 Large 1 topping pizza. He said it was good and ended up eating ½ of a large pizza!
I did the Provolone Cheese steak. Very good! Filled with lots of meat, peppers, onions, and Mayo! The bread wasn’t soggy even though it was a little messy. I do think the peppers could be cooked a little more, they were crunchy and I don’t like them like that. I will retry on the next visit.
Hubby got a steak, cheese, and mushroom. He said it was very good. He got the Onion rings and was disappointed. They were greasy and not as good as the one in Tempe.
We also got an order or cheese bread and it was awesome.
The can probably hold about 25 inside and they have tables outside which is where we sat since the weather was so nice.
Over all I wish them the best of luck and plan to go back again.