Gene’s RV & A/C Repair

Unfortunately, my experience with Gene’s RV was not a pleasant one. They did not properly repair my RV and did not communicate well at all. If you are looking for basic AC repair and simple maintenance, they are probably fine, but beyond that, I do not recommend. Here’s the details.
I dropped off my RV because the ABS Light was on, the Service Engine Soon light was on and my converter wasn’t working. I also needed the slide lubricated so that it would slide in and out without stalling.
They started work on my RV two days after I dropped it off. That was nice to see. They did a good job fixing the converter and lubricating the slide. No complaints.
Mike said he did not have the equipment to read the ABS Code. He was trying to get one, but wasn’t able to. We decided that it was not something I needed worked on at this point. It was an intermittent problem and I could deal with it later. No complaints, but it would have been nice if they had the proper tools. OK, minor complaint.
They found a valve had gone bad and replaced it to fix the Service Engine Soon problem. They tested it and called me to come get the RV. Price was fair for the work done. At that point, I was happy with their work. But…
The Service Engine Soon light came on about ½ mile after leaving their shop. I turned around and drove back to the shop to see what the problem was. At that point, the service I received was very different. It was like they had my money and just wanted me to go away. After asking several times that they check the code again to see if it was the same thing, they finally did. It was the same code as before. They said I could leave it and they would look at it the following week or I could drive it home. The one mechanic said that the light didn’t matter anyway, the RV drove the same and it was just an emission problem.
I asked that they look into it. I lost a tire a few months ago and thought it might have damaged the fuel line. They said they would look at it and let me know. From that point forward, I received no communication. They never looked at my RV. Again, it was like they didn’t want to be bothered. After two weeks, I gave up and picked up my RV. I was offered no apology and the explanation I was given was that they couldn’t get a hold of the equipment to read the ABS Code. Which wasn’t what I had returned the RV for.
In summary, I think that they are probably fine for AC Repair and basic problems. But unfortunately, for me, I came away knowing that I would not be using their service’s again.

I had an issue with our A/​C unit at the beginning of spring. I called Gene’s and they were able to come out and troubleshoot the issue. They had the unit up and running and ready for summer in no time!

Gene’s RV & AC Repair replaced my home AC unit. They were less expensive than the other quotes I got, installed the day after I gave them the OK, cleaned up after themselves, and there were no ‘hidden charges’ when they gave me the final invoice and they didn’t try to upsell me on gadgets I didn’t need. They handled the warranty registration for me and it was a hassle free experience.

I am writing the review in hopes that others will not experience the same horrible situation as I did. I wish to express my extreme dissatisfaction with the customer service, equipment service and the dealings I experienced with Gene’s RV of Mesa, AZ. I will explain the events leading up to this review. I had a driver’s side, front tire blow out, on my 1996 36′ class A, which caused extensive damage to the exposed electrical wiring, driver side wheel well floor, the front basement, as well as damaged front and rear fiberglass bodywork. Not being familiar with RV service in the valley I relied on the insurance adjustor for guidance for possible repair facilities. They highly recommended two companies. So I began the lengthy process of obtaining estimates for the repairs based on the recommendations. This was not a simple process to say the least, as I am sure many of you are already aware. I made it clear to each of the two companies recommended, that customer service and communications was imperative and was utmost on my list. Neither of the companies heeded my request and concerns and I was forced to find another company to do the repairs. After a lengthy internet search, I found Gene’s RV, contacted them, and received an estimate for the repairs. It appeared to be fair and in line with the previous estimates. After discussing my previous negative experiences, I felt comfortable with taking it to Gene’s for the repairs. Upon arrival, 15 minutes prior the pre-​arranged time, which was 1700 mid-​week, to drop the unit off, the service tech was not there as he stated. The person at the counter contacted him by phone and he could not return for 30 – 45 minutes. I heard him tell the counter person, he was in the shower, I was told he was on a service call. I should have taken the cue and just left to find another shop. Let me also state, I was not in any hurry to get the repairs done, so they had 3 – 4 weeks to perform the work. I left the unit and a few weeks past. I contacted them regarding the status, due I was wanting to use it for the weekend and was wondering if it was road worthy. They replied that it was and I could come get it, which I did. I paid for the work done to date and left. During the time I had it, which was two days, I found that the electrical was not completed, as I was told and still had various items which need attention. I made a verbal list and presented it to Dave to follow up after we dropped it off the second time. A few weeks passed and I contacted Dave to see if the work was completed. I was informed it was completed a week prior and if I had received a call from Gene’s informing me of such. I responded that I had not and was going to come get it. Upon my arrival I went to the desk to get the keys and pay for the added work I asked for. The pre-​arranged amount for the added work was $ 225.00 and was expecting to pay that amount plus the amount remaining on the original work order. I was shocked to find out the bill was over twice that amount. When I questioned the counter person, his response was he didn’t know or have any idea. He contacted Dave, who was again not present and Dave informed me that the amount charged was based entirely on the estimate and that is what was owed, PERIOD! There was no discussion or reasoning, pay the bill or they keep the unit. I paid the bill and left. Upon exiting, the original electrical was still not correct, the added requests were not complete and I was billed twice for items.
During this entire fiasco, I was informed that Dave works for Gene’s as a consultant not an employee. The initial service tech I talked to was Mike and he was never there or responded after the first time when he was in the shower. No one from Gene’s has ever contacted me until I contacted them to inquire about status
I may be mistaken by what an estimate is but my understanding it is an itemization of labor and materials to perform a specific scope of work. It is based on proposed/​estimated time and materials used and with a reasonable amount for profit and overhead added. It is not an invoice or billing statement. If the actual amount of labor and/​or material is over or under than the owner is informed and a decision is made as to whether to proceed, and if it is under than a credit is due. This was not the case with Gene’s RV. I was charged what was listed on the estimate and more and some of the items I was over charged and even charge twice for items.
I would not recommend this company for any type of service or repairs on any type of RV. I understand they have contracted repairing/​replacing AC units on ambulances and that is where they should focus their attention, not on RV’s. They may be adequate for making service calls to camp sites to fix AC units, refrigerators or other non-​major items but they certainly are not capable of doing major repairs.
I hope this review will assist others in making a decision regarding using Gene’s RV for RV repairs.