East Valley Property Management

Good morning… Very thorough and very helpful! You have a good website! … Not all agents go the extra mile. Thank you East Valley!

I have absolutely nothing good to say about this company. When I first found a place I wanted to view, I had to call three times to get information on the condo. After a third message to them I finally got a response. I looked at the condo and liked it but because I’m a recent college grad, I don’t have the income to meet the requirement. After 5 more calls to the company to ask how to get a co-​signer, I filled out the application. Once I got approved I went to the office to sign my lease. When I walked in, it was shabby and smelled like urine. I told them I was there to sign a lease and gave her the address and she looked around and said «do you have the lease? Where is it?» why would I have the lease? I was there to sign it. After paying my deposit and $ 150 admin free for their superior service (not), I went back a few days later to pick up my key and went to the house to unpack my car. The two garage door openers they gave me didn’t work and they gave my the wrong key. I couldn’t get into the house. I went back to tell her about the problems and she tried to convince me that it was the right key and that I just didn’t know how to open the door (because it’s broken). She finally looked at the other key she had and noticed that I was given the wrong one. Imagine that. But she then told me i had to try the garage door openers again. I took two hours out of my workday, (you’re expected to move in Monday-​Thursday because apparently people don’t have jobs) and got nowhere. My lease starts today and I am dreading working with this company for the next 365 days.

This company is awful. The lady at the front desk is in a terrible mood all of the time and is just plain RUDE. She never can help with anything and acts like it’s some big hassle every time you have a question. When we first moved in the water pipe for the washer blew out and filled the kitchen with water. We had to turn the water off and I called twice with no return calls. I have a baby and no running water is not an option. After not EVER getting a call back we took care of the problem ourself. Now there is evidence of termites in the ceiling. I called Sunday and have yet to receive a call back and it is now Thursday. Also our lease is up for renewal and even though we have had no problems, no late payments, etc. we have to pay an additional $ 200.00 to renew the lease. There is no reason for this. We already paid a deposit when we rented the house that is only 80% refundable so what is the point in having to pay another $ 200.00. We haven’t done anything wrong. I am so frustrated with this awful, unprofessional company. I wish I could contact the owner of the home and tell him that his house is being handled by an extremely unprofessional company. After our lease is up we are out, and I will never recommend nor rent a property from this agent again.

Stay FAR away from this company! I do not have one single good thing to say about them. They were awful from the time we signed our lease. Before we left the office after signing our lease, we told the lady at the front desk (I think her name is Cathy) that we wanted permission to paint our property. She then responded with, «That isn’t my job.» It was like pulling teeth to finally get her to get someone else to ask if we could paint our property. We called back two more times and asked if we could paint and they never contacted the owner of the property and never got back to us. So when we moved into our place, not only was it filthy, there was cat hair every where! It was all over the stove, behind all the appliances, in the refrigerator, and stuck in the carpet. We called and told Cathy what we discovered and she told us, «Well that isn’t my job.» We finally got her to connect us to someone else and they told us that all of their properties pass a «white glove inspection» and they refused to send a carpet cleaner. I was 5 months pregnant at the time and had to get on my hands and knees to scrape up all of the cat hair out of the carpet through out the entire house. To give you an idea of how much hair there was, after scraping about two square feet of the carpet, the cat hair filled up a quart sized Ziploc bag. Every time I went in to pay our rent, Cathy would sigh and roll her eyes when I asked for a receipt. I ended up just going through their website they provide to pay our rent. It’s worth the $ 22 fee to not have to deal with them. When we moved out, we went in to tell them we weren’t paying for a carpet cleaner since they weren’t cleaned when we moved in. Cathy then tells us, «That’s not my job. I don’t know what to tell you.» Do you see a trend here? We left that house in much better shape than it was when we moved in. It was nearly spotless (aside from normal wear and tear). After we moved out, they sent us our refund and charged us for a months rent (we already paid it beforehand), a late fee for the rent we already paid on time, $ 130 for general cleaning (trust me, it did not need cleaning), and $ 170 for not cleaning the carpets. I read other reviews about EVPM and saw that they did the same exact things to other tenants. Do yourself a favor, do not rent from this company or have them manage your property.