Digitell – Verizon Wireless Premium Retailer

I was very disappointed with the custom service at this location. I bought a headset that was defective. I went back on my way out if the mall (30 minutes later) for an exchange. The associate that was trying to help me was nice. The supervisor was very rude. He wouldn’t get off the chair he was sitting on to approach me and have a conversation with me. He kept telling the associate what to tell me and the poor girl had to keep going back and forth. I won’t recommend this location and I will never come back.

I was at Fiesta Mall anyway and wondered if there might be a Verizon location nearby so I could take care of my bill. Checked on Unilocal and sure enough, this one was here. I asked the nearest security guard where it was and he guided me to practically around the corner on the upper level. I explained why I was there, gave the account number, and was paid in full plus a month in advance expeditiously.
The young men were pleasant and efficient and did not immediately start applying pressure to upgrade or make any changes to my existing setup like the store near me in San Diego does. I greatly appreciated that. I would not hesitate to recommend them to others and to return to conduct my business.

Usually very displeased with Verizon, NOT THIS TIME.
~had a cracked screen (Note2)
Visited 15 minutes before closing and they helped with phone call to Asurion, after $ 100 deduct. we had a NEW PHONE the next a.m.
VERY HAPPY.