Courtyard Phoenix Mesa

My husband and I stayed the night, just one night, on a Sunday and it was FABULOUS! The customer service was excellent! The room was very clean and tidy! The price point was great (AAA discount of $ 10) which included a nice choice of breakfast items that were excellent and delicious and available to go! We were very pleased!
We will be staying at Courtyard Marriott again in the future. We have stayed at the competition and tried to save money and you really do get what you pay for! Thank you Marriott!

Do not stay here
I am in town for the marathon and apparently there are some youth sports events where the kids have no adult leadership
They were running up and the halls up to 2 am
I asked the management could I move rooms so that I could sleep. and was.told that they would offer ear plugs
I was beyond shocked! !!!
I asked for quiet area. when I checked in and the clerk must have though I wanted the party zone
I am a rewards member and refuse to ever stay at another Courtyard
When I check out in a couple hours I will tell the person at the desk but expect to get a robotic answer
There are so many other options pick somewhere else

I’m a loyal Marriott girl and will always choose a Marriott hotel over another if possible.
I’ve stayed at multiple Courtyard locations and they are usually very nice, clean, and comfortable. This location is no exception. The reason I’m giving 3 stars instead of a higher rating is for the following reasons:
1) the building is older and it shows (mostly in the corridors and room entrance). You can tell there was a recent remodel done and that was done very well. The lobbies and common areas are very nice, rooms are comfortable. You can just tell its older in some spots. Not a deal breaker, this is simply in comparison to other courtyard properties.
2) when we checked in the younger girl working at the front desk. DEFINITELY needed to brush up on her customer service skills. She was not rude but looked at me like I was crazy a couple of times when I asked questions about our stay (that were very obvious questions/​answers, nothing out of the ordinary). She seemed like she needed more training and also the hotel was very short staffed so that may have been part of it. This happens on a couple of different occasions with the same person.
I do want to note that most people we encountered (especially in the bistro/​lobby area) were super helpful and kind. The food is also decent.
I am not sure I would hurry back if there was another Marriott option that was convenient and in the same price range.

The reason I am giving this hotel five stars is because I love the layout of their outlets. Their outlets are on lamps, so it’s super convenient to plug in a laptop or a hair dryer.
I also liked that they have the bistro in the hotel. It makes finding something to eat easy when one does not feel like venturing outside into the heat. The prices were also good for a hotel. They offered Starbucks drinks, and with tax, the prices end up being about the same as regular Starbucks prices! Food was usually around $ 10 per meal. The staff all seemed very friendly as well.
They also have a desk with a very nice chair. I like that they are trying to conserve water with the towels by giving you an option to not replace them. They also had a sign about changing bed sheets or not, but I never understood how to indicate if I didn’t want the bed sheets changed.

Breakfast isn’t free, at courtyard. If you want that go Fairfield or Springhill Suites. Book
, package with breakfast if you want that at Courtyard, not priceline, etc. Only Gold & platinum rewards members get free breakfast at courtyard, unless you book that room rate package including breakfast. People stop complaining when you book thru priceline. Use
. guaranteed lowest rates and join marriott rewards online too. This is not a newer hotel, it looks worse for wear. We are not real comfortable here, as we are used to a more upscale or newer Courtyard. Bathroom is small, carpets are worn, elevator has some issues. I wouldn’t come back.

Am usually a Hilton guest but in town for a funeral and parents booked the rooms. Has been years since I stayed at a Courtyard and was pretty pleased. Walked in and front desk very professional, had room keys ready for us and explained all features of hotel. When walking in there is a 60′ tv on the wall with updates on news, stocks etc which is nice. Front of hotel is also all restaurant, coffee and bar. Individual booths have tv’s, lots of seating and nice views of courtyard area and pool.
Room nice, standard, clean etc. No microwave but fridge worked well. Needed xtra blanket and guest services up in just a few minutes. Cofee selection all Starbucks oriented and the barista made a great macchiato which I enjoyed in the cactus garden.
Staff super friendly, decent pool and gym, solid rooms and great coffee. Ideal for fellow biz travelers!

I stay at the Courtyard wherever I can, because I like the simplicity and the consistency. I have stayed at this property 4 times now, on business. Each stay is from Monday through Thursday.
I am pleasantly surprised by the general appearance and cleanliness of this Courtyard, compared to the outside (Southern — always under construction). The staff was helpful. Everything else is like a Courtyard and predictable. The real courtyard inside the hotel is wonderful; has sitting areas, a pool and nice walkway.
I miss free coffee that I usually get at other Courtyards, but that is not a big deal for me.
I was completely surprised and annoyed today when I received my email invoice (2 days after checking out). They added a $ 3.50 bottle water charge to my bill, which I did not take! $ 3.50 is not a lot of money, but I have lost trust in their billing system. I called to get the charge removed, but I would now have to check every bill and my credit card charges AFTER leaving the hotel. This has happened to me at other Marriott properties and I am questioning the value and pride in my Platinum status.
Please don’t ever do this again to your guests.

I stayed at this Courtyard while on a business trip for one night. As I do with all of my hotel reviews, I’ll review every aspect that actually means something to me.
Location: Was easy to find. It is located in a quiet area. No surrounding construction or industrial sites.
Check-​in: Was very fast. There was a small line at first and then someone came out from the back room to accomodate those of us waiting. The check-​in process was fast, but the employee directed me down the wrong hallway to get to my room. No big deal. Everyone makes mistakes. She was holding the map backwards I guess.
The room:
Noise pollution: Next to none. Inside my room I could not hear a thing coming from outside the room with the exception of the occasional person leaving their room (I’ll never understand why they don’t install springs on the doors so that they don’t slam shut). Given, I was here on a slow night. There were no kids that I could tell. And my neighbors, if there were any, were extremely quiet.
Cleanliness: As to expect from Courtyard, my room was immaculate.
Odour: There was none. The air in my room was fresh and clean.
Temperature: The air conditioner worked perfectly. I like my room 70 or lower. I set it for 70, my room was 70. The AC wasn’t noisy or smelly or anything of the sort. Humidity was perfect. As a reference, it was a 75 degree day.
Comfort: The bed was fairly comfortable. There may have been some slight mattress sag because I kind of rolled around a lot during the night. But, I roll around a lot anyway. The pillows were OK, though I am VERY picky when it comes to pillows. Even my pillows at home are just OK.
Convenience: My room was 2 doors from the side exit and that is where I parked. Can’t get any better than that, really. There is a refrigerator in the room which is always convenient to have. And mine happened to be absolutely silent. Not a sound came from that cabinet the whole night. In fact, I think I forgot it was even there because I left a half a sandwich in there ;P Internet was blazing fast. Was able to do whatever surfing and work I needed without noticing any slowdown.
TV: This is where the last star comes off. The bed must face the TV. The bed must face the TV. Repeat after me. The bed must face the TV. ATTENTION: HOTEL ROOM DESIGNERS: THE BED MUST FACE THE TV. Having to watch TV with your head turned — SUCKS. Why is it that hardly any hotel can get this right? Maybe I’m in the wrong line of business. I should be a hotel room designer.
Shower: Water pressure is phenominal in this hotel and the water is as hot as you want it to be.
Breakfast: Unlike other Courtyards I’ve been to where they have a breakfast buffet, this one was counter service. Though the seating arrangements were very favorable. There is a bar where you can eat and use your computer — and plug in for charging, and the tables are large enough to work without charging. The breakfast itself was made to order. Scrambled eggs, bacon, toast, home fries (the home fries were excellent). Average price — 10 bucks. They serve Starbucks coffee which is separate from the breakfast order but when I asked the guy if coffee was included he said he would take care of it. Honestly though, I’m not sure why they didn’t go the buffet route. It’s usually the same price, and we’d have more choices.
I always stay at Courtyards if I can, and I always will in the future. Occasionally you come across a bad one but for me it has been rare. When you calculate the price to quality ratio, they just can’t be beaten.

Good breakfast, nice location and comfortable. I’d stay here again.

This property just lost a customer, and everybody we tell about our stay. Do not fall for the free breakfast bit. We booked through Priceline, which indicates a free breakfast. We had a sub-​par breakfast –which would have been fine if it were included. However, we were charged almost $ 30.00 for two. When we told the front desk Priceline indicates the breakfast was free, they referred us to the small print. I asked «what can you do for us?» The reply was, «nothing.» Small print or no small print, a property that is unwilling to comp a breakfast to save a customer — when they certainly have the ability to do so — is not going to get my business. What was supposed to be a short one-​night getaway for a weary mom and dad of young children ended on a very sour note.

PROS:
–Nothing. Just the usual Hotel offerings.
CONS:
–Got in 3hrs early driving all the way from San Francisco. They would not let us check in early. As a business man who travels for work all the time and stay at Marriott all over the US I would think they would accommodate me at least for the 3hrs. The parking lot was completely empty. Which told me there were no visitors. When we finally got to check in and came back to the hotel after having dinner there were still no cars outside. So it was that busy that you couldn’t accommodate us for 3hrs? Not a good business move don’t you think? Also when we did arrive It was also 113 degrees outside!!!
–No free continental breakfast. This is the first Marriott that I’ve been to that has no free continental breakfast. I have no problem paying but I stay at a Marriott every month for business. This is the first that didn’t have a free continental breakfast so I was a bit confused.
–Had a complaint when all we were doing was hanging out laughing and having a good time. Never did I complain about the bratty kids next door running up and down the hall or pounding on our door to open it when they were at the wrong door. How about you accommodate your other guests as well instead of jumping the gun and telling us we’re being too noisy for the guests with the kids who don’t know how to behave.
–When I ask the cleaning lady to come back she sighed and gave a bit of an attitude. Instead I just asked her to give me towels and I’ll just make my own bed. Seriously? If I’m paying to stay here and those are the services included in staying then I expect you to come back later after I’m done showering and have left my room. You don’t pay me to stay here I pay you so I can stay there. Let’s be a little more thankful that you actually have a job. I’m sure someone else will have no probably coming back later after I have left my room.
Overall not happy with my experience here. Me & my partner decided to leave a day early because it was just frustrating to deal with this type of service. I recommend staying here only if you’re on a budget and could care less about the services. Otherwise try the Hilton up the street, that’s what I plan on doing next time.

Well this was just an average hotel, nothing crazy or a wowsers experience to tell you. Now I gave it a 2 star for reasons such as:
They had fruit in the complimentary water served in the lobby, that was cool. The pool usage had no time posted, however did notify us of otel quiet time because since Mesa, AZ was CRAZZZY hot during the day who wants to swim then, but at night when there is no sun but temps were still at 101 degrees. That was cool too.
The check in guy was very nice and had a room already set since my cousin had checked in the day before and RSVP a room next to him YAY, however I went to the lobby to buy a treat and the lady was very short and uninterested in my conversation of hotel and made me feel I was disturbing her when I asked to buy something. A big UH-​UH!
Although my room was neat and clean, what hotel wouldn’t clean right?! It was an average stay but I seriously HAVE experience better, but for a chain like Marriott I should have had a better experience. Minus the kids running around on my floor it was OK!

Stayed here last weekend. Friendly staff. Two of my colleagues needed to change rooms (one because of noisy proximity to the elevator and ice machine, and one because the internet connection in his room didn’t work), and they were able to do so with no fuss. My room was fine. AC worked great, and it was a quiet place to stay.

Neat and clean and within walking distance to restaurants and some neat sports bars. Great staff with quick check in and fresh coffee and a huge parking lot. Stayed here for 3 night In March of 09 while our group was in Mesa for Spring Training. Will be sure to stay again next time we are in Mesa.