Cliff’s Welding Shop

I previously purchased a bed cover for my pick up from these guys. The bed cover worked great all the years I had it and am glad I went with their recommendation. My second visit there was a bit of a emergency, I punched a hole in the radiator of my dirt bike a day before leaving for a trip. I called them and they waited till past closing time, the owner Welded my radiator for a very reasonable price, and I was able to continue on my trip.
Today I had a hitch and brake controller installed on my new truck. They did a quality job and it was done in the time frame they said.

We had a tow bar system with brakes installed on our 2014 jeep wrangler, they were very knowledgably on products and helped us a lot. We asked 5 different Rv places where we should have this done and they all pointed to Cliffs, great job guys

I will never return to this place ever again. I had a hitch installed they said to take about an hour ended up being a 4 ½ hours where I waited in their waiting room in the summer and it was very hot in there I guess I like the abuse because I went back again to buy a used hitch the guy said they had some in stock to come on down. After I get there another guy said they had no used hitches. But he did tell me to wait I waited and waited they served everybody that walked in the door but ignored me. After being ignored I left never to return again. Total waste of time to drive down there to buy something and they ignore you. And the first hitch they installed it takes a hammer to get it in and to get it out I have to pry it out with a pry bar. Poor customer service poor workmanship stay away because they do not care.

Called Cliff’s Welding Shop because their website said they did custom welding on aluminum, steel, etc and that they were full service welders who «work on anything made from metal. No job is too big or too small.» I called to ask about having two pieces of aluminum shaped to go over the rear tires of my truck since I had removed the bed. I was told «Na, we don’t do stuff like that.» I respect any businesses’ right to not take business, but when you advertise that you «work on anything» and «no job is too big or too small» and advertise that you do custom work, too immediately just dismiss a potential customer seems far from professional.

I Made an appointment about a week in advance to have custom exhaust work done on my trailer’s new generator. I got it out of storage, brought it there, and they said, yeah. we can do that, come back in a week… Uhh… You said on the phone that you could do it the day I brought it in. OK, fine, I understand, you really needed to look at it first.
Brought it back next friday, and the job was done in a few days… But wrong. Apparently, the guy I talked to didn’t give the drawing to the guy doing the work. So I left it and they kept it another week and didn’t re-​do it by the day they promised. I left it over the weekend, and they completed the work on the following monday.
The end result is the project is nearly perfect. The guy followed the drawing and got it done to my expectations.
They do very nice work, Labor rate is fair, and parts prices are fair considering this is basically a custom RV Hitch shop but does a lot more. They have a can-​do attitude, and it is my impression that they can deliver what they promise…
They have a large fenced secure yard, so you can rest assured that your rig will be kept safe.
They didn’t charge me the extra hours for the re-​work, they freely admitted they screwed up. Admirable in this day.
I will probably use them again, but I will make sure I talk to the guy that will actually do the work, he gets the drawing from me directly, and understands fully the scope of work.
My feedback to Cliffs Welding: You guys need to learn to communicate better, both internally and to your customers. Don’t bicker in front of the customers, and call the customers when they need to be called. Nobody ever called me both times it was done, nor did anyone call me when it was delayed. The work you do is specialized and difficult and you do a good job, don’t kill your business by missing the easy things.