Camping World of Mesa

We were very disappointed with Camping World today. We went there today to start the process of purchasing an RV. A salesperson «Mark» came up to us and greeted us, I explained that we were going to purchase an RV but we had a lot of questions about size, weight, length and prices. He informed us he had a 30 minute talk that would answer most of our questions, and we said that would be great. so we walked out the back door got into a golf cart and drove around the same building looking for some new guy, he couldn’t find him so he drove us out on the lot. When we got out there he told us to look at a few of these and that he would be right back. He never came back. Now, we told him we were going to buy one, what part of that statement didn’t he understand? We are customers wanting to put a commission in his pocket and the company’s and he never came back. We walked around and looked and he still never show up. So we walked back up front to our truck, stopped and looked at an RV right out side the entry door, the sales person there asked us if we needed help, I informed him it was to late, and I told him I guess Camping World didn’t need our sale. While we were walking around several sales people ask us if we needed help, we said no we have a sales person, we didn’t want to under mind Ron but he was a no show. I guess Ron didn’t take us serious, I was under the impression that as a sales person, you took every customer that comes in serious and give them the good customer service. We are not giving up, we are going to purchase an RV and thank God there are other places to shop for RVs and maybe they treat customer a little better have a better customer service.

This review is for the service dept. We are traveling from CA and needed an oil change for the generator. Made an appointment for 9:00am and slept in the parking lot to make sure we were not late. At 10:30am our rig was still sitting outside the bay, waiting for service. I asked when they were going to get to it and was told «they are working on it right now», which was not true because it was still parked out front. When I pointed this out, someone came around and picked it up immediately for service. I guess I should have prompted them to get started sooner… i t is 11:30am and we are still waiting… this our last day in town to spend with family and I’m in the Camping World parking lot for half the darn day. There are a ton of RV dealers on this same street; you might want to try one of them instead of this location for service. Now I see why their average rating on Google is 1 star.

When we purchased or RV we paid extra for their Elite member status (extra 3 years) we were told how great it was and that we would get #1,000 free campaign through Coast to Coast. Well, we just tried to access it and this is the email I received:
The benefit you are referring to is no longer a benefit of Elite Good Sam Club members.
This benefit was on available for members who purchased in 2013. The benefit was deemed to be of little benefit to Elite members and was discontinued in 2013.
Just another LIE

Please heed the reviews… no need to add any more comments. RUN!!!

I purchased a Thor Tuscany AT 45 on Oct 10, 2015. I was told that service through a Camping World Store is the best because they give you THE ELITE card. Do not in anyway believe this nonsense. I went to a local Camping World in Vacaville, CA and I was put at the end of the line. There is not such thing as Elite service. We had to wait 4 weeks for an appointment, and then we were told that they would not do the delivery work as it was not their store. Also, the warranty work that needed to be done was another BIG issue as well. We had to leave coach their 3 to 7 days just to determine what the warranty work was, then they would contact Thor and get permission to do the work. All told the coach would be in their hands for 2 to 3 weeks.
Do not believe a word the salesman tell you regarding Elite Status. It is not true. OR other branches do not consider it a priority. Either way I would never recommend buying from Camping World. I did get a good deal, but what is a good deal if the selling dealer will not return telephone calls or letters regarding these issues. If I had it to do over, I would NEVER purchase from CAMPING WORLD.

I’d appreciate it if Camping World staff would refrain from sending me Unilocal Comments asking me to remove my review from April 2013. I will not be removing my review.

Seriously how is this place still in operation? I went in the other day to get some Honda oil for my generator and while checking out the cashier was pretty much telling me I was a chump for buying factory brand oil and that any old oil would do??? First, that’s just absolutely, positively not true! Second, don’t belittle someone about buying a product that the company you work for sells! MARCUS LEMONIS stop worrying about your stupid tv show and save the business your freakin CEO of!

Lets not overlook that this place is way overpriced, how about the fact that my husband and I were looking for a used camper and were not helped. We stepped outside where the golf carts were and walked around for a bit in 110 degree weather with nothing but asphalt and black shoes. A salesman drive up and took us to the farthest part of the lot, helped us for 5 minutes then got on his cart and said he had another appointment and drove off! Walking back my shoes burned into my feet and I suffered heat stroke! DO NOT go here!

Went to Camping World 2 days ago, had to pick up a few things for the rv. The customer service and pricing at Camping World is excellent. I would this place.

do not take your rv there… especially if it’s an older model… they are rude, unprofessional and left a voicemail on my husband’s phone saying they don’t want our business!!! so bye bye! nobody should bring them business then! what jerks!!!

We stopped in to Camping World of Mesa to see some RVs we’d researched. Parked the truck, began to wander around the RVs along the street fence. After a bit, a salesman (Mark Purdy) pulls up in a golf cart (110 outside), tells us to get in & asks what we’re looking for. We told him upfront that we were just starting to look, and you could see the lights in his head/​any interest turn off! When I told him we were looking at a particular brand’s Palazzo & Challenger models — which we were looking at near the fence — he corrects me on the pronunciation of Palazzo, so I corrected him back, telling him it’s pronounced differently in Italy. He then makes fun of my comment to a coworker as we’re driving by him. (Really!!!) Then, while we were looking at an RV, one of his coworkers took the cart we were in & drove away with our stuff still inside! (What the heck?!) Got everything back, but still…
Since we had specific features we’re looking for, Mark turned around & drove back to *where we started*, unlocked the coaches & left us there to look. He did not check back with us.
Since we’d never been to Camping World before, this was a first impression shot at a potential customer — and they blew it!!! We won’t even consider buying ANYTHING from this place! You lost not only our business, but that of anyone we tell about you.

My husband and I had the most unprofessional and unethical experience with this dealership. We spent hours negotiating for a toy hauler and got passed back and forth between Ryan and the Sales Manager who was prone to telling his customers off for making what they considered to be reasonable offers. In the end we ran credit and entered into an agreement to purchase a toy hauler that was sitting in Camping World, ABQ New Mexico. Mesa’s Camping World took our $ 5,000 deposit and entered it into their system and since this was a Sunday afternoon asked us to come back on Monday to complete the balance of the paperwork. They indicated that they would courier the toy hauler papers from New Mexico to Mesa and agreed to split costs with us on driving the toy hauler from NM to Tucson Arizona where we could pick it up.
Monday rolled around and the update from Camping World was no papers yet and that they were trying to find a driver. Tuesday rolls around and still no papers or update. Late in the day a call comes in from the local Sales Manager to say the District Manager took a look at the deal, decided there was no profit in it for them and advised they were cancelling the transaction and refunding our $ 5,000. We also received a call from the District Manager with the same comment that there was no money in it for them and they weren’t doing the deal they had agreed to in the dealership. We got an anonymous text message hours later to say the $ 5,000 refund had been processed but still waited another four days before we saw the money back in our account.
I called Ryan on Monday and Tuesday and he was not available. He has never attempted to do any follow up with us … not even a gee sorry. So now we have credit run on what is an impeccable credit record in the 800’s … and we have nothing to show for it. We’ve had $ 5,000 taken out of our savings that took the best part of the week to get back and we’ve communicated with Jayco about the less than ethical behavior of this dealer.
Apart from that the search for our luxury toy hauler continues. As we go we ensure we tell our story and warn everyone about Camping World. I would advise anyone to take a wide berth around these folk.

Unbelievable how the employees that work in the front part of the store can be so nice and helpful, but the guys that work behind the counter in the back (parts?) can be such assholes. When we need to buy something for our trailer, we avoid the back of the store at all costs.

Horrible experience. Sales manager yelling and screaming at my parents when they realized they couldnt buy the more expensive rv. Dont know why my parents still bought a used rv from them that took them over 40 days to fix when they paid for it in full. Then when they get it home the slide hydraulic resevoir is leaking. Camping world was worthless it was as if my parents bought a private party rv and threw in 10k extra and then paid tax on top of it. Service dept is independant of cw so im not sure what cw i s other than an overpriced middle man. I would stay away from this place. I did contact corporate but have yet to see any action or compensation for dragging their feet on the suspension repair which btw cw tried to say all rvs have ecessive steering wheel play. This place is a scam, everyone should be aware and avoid them.

I truly believe if I threw a bucket full of 100.00 bills at them, they would throw it back! Tried for months to buy a carry out sat dome that was sitting in their warehouse due to a «computer glitch» and finally bought one from the guy who moved into their old space and he had it on the shelf! Last week I was in PA 2000 miles from home and tried to get emergency service on my front end through that annoying lady on the web site who pops up and was not helped AT ALL! Good thing Mesa has about 100 dealers to choose from ! You can see the meltdown from the posts here that started good and are now ALL bad!

Went in to look at buying a tt. First time in the young sales guy ask us first if we were planning to buy, when we said we were just starting our search he pointed toward the direction of where the tt were and walked away. Second time the sales guy was ok but told us our current trailer was worth $ 4k trade in and when we told him we would sell it privately he said it wasnt worth more than 6500 $. We sold it for full list price, $ 8900. We found a trailer we liked but they would not meet us where we wanted to be. His response was dont let a few thousand dollars keep you from buying the trailer. He let us know that they had sold 6 or 7 trailers that day so apparently they were not going to be flexible. I called the Fresno camping world and the sales guy there was garbage. No customer service. I told him which trailer I was interested in and that I wanted to be at about 150 $/​month. He ran my credit and called me back later and said because my credit was not great he could do it for $ 300/​month. I secured financing elsewhere with my 740 credit score and called them back to tell them I was paying cash. He never bothered to call me back.
Regarding the service at this Mesa location, its honestly pretty bad especially at the parts department. Everyone looks unhappy and just not willing to provide a basic level of customer service. What the heck is wrong with these people!!? It was a blessing that this deal did not work out because it allowed us more time to search and rule out the aluminum sided trailer to go with the fiberglass. Several weeks later we ended up buying a 2015 Dutchmen Aerolite 282BHS for 8k less than the original 2015 Starcraft 27BHS that we looked at. Plus the Starcraft trailers they were selling there appeared to be all broken into at some point because the window frames had vertical cuts thru them and were glued back together. In order to replace a broken window the frames need to be cut to slide out the old window and put the new one back in. I know because it happened to me. I asked the sales guy about why the manufacturer would sell units that looked like this and he shrugged it off and said he didnt know. The sales team and sales manager really dont care. Once you sign the contract, good luck! Do not buy a tt from them!

Do not go here for service ! It was suppose to cost $ 40 to install Led Light Strip, something I could have done myself if I wasn’t disabled. There final cost was over $ 400.

The retail section is average, but the parts counter experience sucked! I spoke with Jim, who could not understand that if he gave me the part number for an item they had on hand, that I could «Google» it and find a picture to tell if it would work for me. I tried several ways to explain it to him, which only frustrated him. So he told me I needed to talk to a different department, and and parked me on hold. After 5 minutes of waiting I hung up. Can’t wait to see him in person…

If I could give less stars, I would. RUN, DONT WALK TO ANY OTHER RV SERVICE CENTER.
It all started when they wouldn’t answer the phone (not even for the national call center). They would transfer to a phone that only had a VM but wouldn’t return calls. Finally, after trying for 2 days we got an appointment. Kept trying CW because they are a dealer for our brand of RV. Once we got the RV in we had no communication with them for 4 weeks. Nobody called and told us anything. Let me just make clear our RV was in for minor service (oil change, hydrolic leak, and broken lock). Finally, after 6 weeks I had to use the RV. I told them at week 5 Id be in to pick it up in a week. Then the day before I picked it up I told them I’d be in the next day. I show up and surprise surprise it’s not ready. So here I sit waiting and writing the review. This place is HORRIFIC!

Horrible customer service. Took almost 9 months to get my door lock for my class C replaced under the terms of the original purchase contract. Multiple phone calls, emails, and appointments where I dropped the coach off, only to be told 2 days later that the part was not available… only once I threatened to go to their CEO directly and call 12 News on your side did I get my lock, which I installed myself because I really truly believe if I left it to them, I’d have it done sometime around the year 2157.
The best advice I got from Camping World of Mesa was from the ONE employee I found there with a sense of integrity and a backbone…“Go to (another service provider I won’t name so Unilocal doesn’t yank my review) up the street to get your Jeep set up to tow. I can only guarantee you we will screw it up and cost you more.”