Pep Boys Auto Service & Tire

Great Service. Received two very high estimates from other auto shops for services that Pep Boys said our vehicle just did not need. We saved about $ 1500 and used a coupon and signed up for Pep Boys rewards. Weekend hours were very convenient. Manager was very helpful and knowledgeable. We will be back.

In 2014 I would have given this automobile repair shop three out of five stars for reasonably timely, decent quality service at somewhat inflated prices based on several prior jobs they did for me. That all changed in June 2015 when I asked them to change a timing belt in my 2002 Honda Accord sedan. I learned later that the mechanics and the manager could not distinguish an interference engine from a non-​interference engine, a basic Automobile Mechanics 101 skill. The net result was that the timing belt job was not worked correctly and resulted in a piston damaging a valve, subsequent rough operation due to low compression, and ultimately an engine rebuild at the shop of a competent competitor. I opened Case #423 593 with Pep Boys Corporate Headquarters and finally resolved the issue well enough to my satisfaction not to make a court case to recover damages.
That said, I have zero intention of ever doing business with any Pep Boys store again.
Based on extensive Google searches, my horror story represents only one of many from across the nation. Search «Pep Boys incompetence» to learn what I mean. Apparently corporate policy pays mechanics substantially less than competitive wages. This means the chain cannot recruit and retain the best people to work on your car. Moreover, those they do retain have poor motivation to perform well.
Given how critical automobiles have become to most people’s livelihoods, it behooves drivers to research «best practices» for maintaining their cars and for identifying competent mechanics in their areas. Two excellent books I found are AUTO REPAIR FOR DUMMIES by Deanna Sclar and HOW TO MAKE YOUR CAR LAST FOREVER by Thomas Torbjornsen. Please select mechanics as carefully as you select doctors and for the same reason, namely that incompetents in either discipline can cripple you.

Overall not a bad job the times I have been here but DO NOT come here if you are in a hurry. Like most automotive repair places, they are looking for extra things to do to your car and not just the standard oil change and go.
I have been on a few occasions and the quality of with is good but they do take their time with doing it so be prepared to sit down and wait for awhile.
Typical auto care place that will take a simple oil change and turn it into a 3 – 4 hour ordeal because of the other items they are digging thru to work the upsell angle.
So far, the jobs have been done well but I just wish I could come here and get the job completed that I ask for without being here all day.

My battery kicked the bucket literally across the street from this location, I was able to get in the lot and that was it. At 10 minutes before closing time, I was a little worried that they want me to come back the next day, nope! They jumped right on it, no wait, no run around, just went to work quickly and diagnosed the battery and alternator! My alternator ended up being the problem, Ron, the service manager and the tech, (I believe Michael), did not hesitate to get our vehicle fixed, quickly and affordably, these guys were professional, friendly, efficient and knew their stuff, very awesome experience with a stressful situation, thank you guys!!!