Calvin Klein

This store wasn’t too bad. The kid at the register was helpful. But when it came to the manager. I’m pretty sure her name was Michelle. Well, because of her, her lack of knowledge, lack of customer concern, and lack of overall friendliness, we will be returning our purchase. And we will not be going back. Or recommending it to anyone.
In an age where more and more people are shopping online, when someone walks into your store to be there in person, I would suggest you do EVERYTHING you can to keep them in your store. Not run them out with rudeness and no concern!

Mr G’s birthday always makes me scratch my head. He is a simple guy so I always struggle to find something for him.
He has always looked nice in Calvin Klein and their clothes are usually comfortably soft and the right fit and cut. I found a nice non-​iron dress shirt and sweater and a nice T for me.
I of course joined their rewards membership, doesn’t hurt right. After $ 250 you earn back. Seems like quite a bit but given there is no expiration date who knows…
The store is one of many within the Merrimack Outlets and like the others it is hit or miss as to what they have in color size and style so I just browse until I hit a find.
The store is laid out nicely. I didn’t feel crowded or overwhelmed. The staff was nice and helpful but didn’t perch on my shoulder.
I was in and out of the dressing room quick.
They don’t have petite or short sizes for pants but even when I do I still need to have them hemmed. I was short on time ha ha so I didn’t get a chance to try any on so I guess I will just have to come back another time.
The items I got for Mr. G were not the right size so we went back again to do some exchanges and they were having a clearance on suits so we got a nice dress jacket with the President’s day discount. I had to call customer service to find the correct size matching pants and then have them shipped. They were nice enough to honor the same discount that I got when I bought the jacket.
Win win for a nice new suit. I now have a membership and receive discount coupons like most other stores.
Thanks Calvin Klein. All of the staff in the store, at the other locations and on the phone were helpful, pleasant and went above and beyond.