Firestone Complete Auto Care

Spend 1300 on brakes they said i needed was on way to chicago to a hawks game 20 miles from Firestone no brakes called them next day they told me to bring car back they will take a look. had it to pay a tow company 100 bucks to tow it. when I finally got car back to Firestone told me it only need to bleed the breaks missed hawks game out 500 for the tickets and they told me no problem at all

As the previous reviews state this is a dishonest location. My tire had a screw in it and I took it there for a plug. They looked it over and came out an hour later to tell me that the screw was in the sidewall and that the tire would have to be replaced. I asked him to fill it up with air so that I could make it an hour and a half back home so that my regular mechanic could take a look at it. I didn’t actually inspect the tire but later realized that the screw was actually right in the middle of the tread which is a very easy repair. My mechanic repaired it in less than 15 minutes. The bad thing is the service writer knew that I was from out of town and had to travel an hour and a half back home. Instead of doing the right thing which was to repair the tire for me they stuck to their story and increased my risk of driving the car back home with a slow leak in my tire.

DISHONEST UNETHICAL LIARS! My father took my car in to get an alignment as a favor to me. Without my knowledge, they told him I had the wrong size tires on my car and they couldn’t align those, using it as an excuse to make him buy 4 BRAND NEW TIRES, turning a $ 70 job into ALMOST $ 500! The tires were the right size and were fine!

I have been going to firestone complete auto care locations for years in Chicago. Recently moved to NWI and tried this location and will not go back.

I had to wait an hour n a half for then to tell me they can’t balance my tires… WTF!

DO NOT GO HERE UNLESS YOU HAVE TO! I repeat DO NOT GO HERE FOR SERVICE YOU WILL GET RIPPED OFF! On my birthday my husband and I went to the mall and my SUV died right in the parking lot a few feet away from Firestone. My ABS light was also coming on in the car on the way to the mall and everyting was working fine so we were afraid it might be something more than just the battery. So we went there for help and first of all he wanted to charge us $ 30 for towing my truck A FEW FEET to their garage! After complaining he said he would knock off that amount and not to worry about it. GENE said he would have to charge us $ 100 for a diagnostic test to see what the problem was so anyway we left and went to the mall while they worked on my SUV. He calls twice while we are shopping changing the prices he originally quoted and also tried getting an additional $ 250 out of us for a transmission flush!!! I said just fix what needs to be fixed so we can drive it! He cut me off on the phone and said I AM NOT FINISHED SPEAKING YET! I was shocked. So anyway of course all I needed was a new battery and we requested a balance of my tires too. We get back to pay the bill and he charged us not $ 30 for towing but $ 45! Which he promised to take off and now he wouldn’t. He also gave me back the wrong key which unlocks the nuts on the tires. So by the time we left we had to pay $ 261 for a new battery, balancing the tires, and towing my car a few feet! DON’T GO HERE YOU WILL GET TAKEN ADVANTAGE OF AND SPOKEN TO LIKE A PIECE OF SHIT!!! We were at his mercy so we got screwed big time! I just want to help others so they don’t have the same problem! Especially stay away from GENE He is BAAAAAD News!