Pristine Pool and Spas

Last January, I purchased a spa and was told it would take just a few weeks to get it in. I called after 3 weeks and was told it would be in soon. Long story short, I didn’t receive the spa until 2 months after I paid/​ordered it! They gave no apology and no reason for the delay. Recently, I went in to get a filter and was told I could order it and it would be in the next week. I went ahead and paid for it and now it’s been two weeks, no filter. I called today and was told it was being ordered today. What kind of customer service is this? I will not be going back, ever!

I called Pristine over a week ago to see if they could service a fountain we have at my work. The back light had gone out and we were calling around anywhere and everywhere to have it fixed. I called Pristine around 2 in the afternoon on a weekday and the phone rang and rang but no one ever answered. I called around to a few more places and then called back hoping to reach someone. I finally got a hold of someone but they weren’t sure if our model of fountain was something they could service but they took down my information and said they would have someone call me back ASAP to let me know. I just received a phone call today from someone and they didn’t even have the correct information. He called saying he understood I needed help with my hot tub and asking how he could help. I get people get busy but over a week later is ridiculous for a call back and then they can’t even take a proper message and have no idea what my problem is or how they can help. Needless to say I found someone else to fix my fountain and I will never be calling or recommending this company to anyone I know. If you are looking for someone that is knowledgeable and can perform tasks in a timely manner I would look elsewhere.

Do not go to this place. There cost profit is too high, when the very same products meaning the percentages are the very same. Unless you look like you have money dont count on service. When i went in with my work clothing on because i was doing some repairs (I am a woman and i have my own shop) they just stared at me. A friend of mine who is retired U.S. Army went in to drop some serious cash and was ingnored, even with a request for service, so he went some where else. Its the ratios and percentages you have to watch for, because expensive doesnt always work, and everyone in this valley has a computerizedn water analysis set up. An the water balance kits are sold everywhere as they are the same. The wherehouse that sells the same chemicals and parts to everyone is here local. I have a suggestion for chemicals and needed supplies as i recommend them to all.

HUGE fan of Pristine thanks to one in employee. Brody was very helpful in setting up my new hot tub.

So… Matt, the manager, based on my prior review contacted me to make repairs. They’ve given me a new kegerator and because it was smaller did a very nice repair on the opening it sits in. Nicely done guys. Thank you.

Challenging company to work with
We contracted in November 2012 with Pristine Pools to remodel our backyard pool deck, automatic pool cover vault and coping. The project was estimated to be completed in 3 months. At their request, due to other projects, they started the project in January 2013. The demolition crew was very aggressive and sloppy in their tear up and removal of the existing concrete decking. They broke brick planters, created errant saw cuts and gouges in our home’s existing brick walls, broke pool and sprinkler piping, etc., none of which was included in the scope of work. The project was delayed by cold weather. Getting Pristine back on the job to remove the debris took several weeks once things warmed up. We had piles of broken concrete, pallets, dirt and rocks on our grass well into March. Once they got started again, it took several more weeks to install the paver blocks. Their technicians spilled excess mortar and debris into the empty pool, which required aggressive clean up, again, not in the scope of the project. After several weeks of no activity or communication from the assigned Pristine project managers, I had to escalate to the Owner. In spite of his continuous promises to complete the project within weeks, it dragged on though the summer. Pristine had challenges getting their subcontractors to make time to complete work on our project and repair the damages inflicted by Pristine and other subcontractors. The deck replacement, replacement of broken planters, repair of brick walls, repair to piping, etc. was finally done in August. The final billing/​reconciliation drug on until mid-​September. A 3 month project turned into 8+ months. While the end result turned out great, it did take much more effort that we expected on our part to keep things moving towards completion. Pristine presented themselves as the premier pool construction, remodeling and project management firm in the Boise area. For the $ 40K + that we spent with them, we expected them to deliver a quality product on time and within budget. I will not recommend Pristine Pools for any construction/​remodel work.
Update January 20
The Owner asked to meet with me to discuss ways for them to improve their business. I appreciated the opportunity to share my thoughts with him. It takes courage to find out where you are weak and where opportunities to improve may lie. I wish them well in their business.

I have contaced this company/​retailer a couple of different times and I either get no return phone call, the run-​around and left on hold, or I fail to find anyone at this place who seems to know much about anything they sell when I take the time to visit their store. They offer no services unless you buy a spa from them. Not sure what this place is about and they sure don’t know much about their own business or products. Unknowledgeable staff, even at «management» level! Other reputable places in town! Don’t fall for the fancy building! Doesn’t mean they know their stuff!

Unlike the other reviewer I’ve consistently had a great experience with Pristine Pools I think you just need to talk to the right people.
I had two severe Algae blooms in my pool within a month, I was so frustrated I was ready to give up and take down our above ground pool completely. I was trying to solve the problem myself and wandering around walmarts pool section I was so discouraged… It looked like I was going to need to spend $ 100’s of dollars on chemicals to not only clear up the problem but keep it from coming back again.
I took a chance and called pristine pools, the salesman I talked to said to bring in a water sample and they would test it for free. I went down and both their pool techs were on call, he talked to me for a few about my problem but he admitted he was no expert. He got one of the techs on the phone and we chatted for a minute while the tech was returning to the store.
Once the tech got in he tested my water and I told him about my problem. At this point I was very discouraged and looking around the pristine store and how nice it is I was bracing for impact. I thought for sure I was going to be told I had to buy $ 200 worth of chemicals and be way oversold to fix my problem.
I have to give a shout out here, Rory is fantastic. I have an above ground intex pool and he has always treated me the same as someone with a 50,000 gallon in-​ground waterpark. He advised me to simply start over, drain the pool, bring him back a water sample and we would go from there! I was shocked, I was seriously waiting for the bill. I felt like I had to buy something so I picked up two reusable filters which cost less then the paper one time use ones they sell at walmart.
I did as he said, emptied and refilled the pool then returned with a water sample. Asking for Rory again as I’m starting to trust him he analyzes my water. «Chlorine is low, PH is high.» he says. You need this and hands me a $ 8 bag of Acid PH reducer. Use half the bag and bring me another sample.
I go home and put in the amount he stated, waited 24 hours and take them back a sample. He says «you’re good to go.» I’m seriously concerned about having another bloom so I start asking a bunch of detailed questions about maintenance. He never gets irritated with me, he explains a solid answer for every question and not once did he try to oversell me.
I bought a testing kit so I could monitor my PH and Chlorine at home since he told me all I have to do is keep those levels within range and I’ll cure my Algae problems. He even wrote his cell number on the lid so if I have any more questions I can call anytime.
It’s been about 3 weeks my pool is still crystal clear and all it cost me was $ 8+$ 10 + the filters which have already paid for themselves 5x’s over compared to the walmart ones. I’m so pleased with Pristine and Rory I felt compelled to share my experience and I will be going to solely Pristine for all my pool needs.
Great job! A+

My husband and I went to the BBQ cooking class given every Thursday at 6 pm. We had an amazing time. The staff was knowledgeable about barbecue and smoking. We discussed indirect and direct cooking, cooking with wood chips, cedar plates, etc. At the end, there was enough food for the 20+ people attending the class. We had biscuits, roasted chicken, tri tip, pork, butternut squash, potatoes, etc. all cooked during the class. Best part? Only $ 5 per person and you get that in a credit for the store. Amazing experience and we will do it again soon!