Quality Inn & Suites

The extremely inexplicably poor service makes this hotel unacceptable. They couldn’t find the details of my reservation when I checked in. They saw only my name. They printed up a daily room charge that was higher than my reservation was for, even tbough I showed them a copy of my confirmation. The place acts like you’re trying to steal their children if you ask for an extra towel. Nothing is available after the housekeeping people leave at about 1pm. Forget about getting a box of tissues or a towel after that. If you ask the front desk people (other than the manager) to give a recommendation of a place to go for anything, they look at you with a blank look and say you need to go on the internet to find what you’re looking for. Requests for repairs are ignored. The evening person at the desk sits talking on the phone with his feet on the desk all the time. But no point to interrupt his phone call because he doesn’t get up to help with anything anyway. There’s no laundry facility in the hotel. There’s a sign up at breakfast saying to not bring food out of the breakfast area, and there’s actually somebody who watches to make sure nobody brings breakfast to their room. I’ve never seen a hotel where that tells guests they can’t bring breakfast to their room. On top of that, there are only a few tables in the breakfast area, not nearly enough for everyone to eat there. So, I’ve seen guests go there, and then leave with no food because there were no tables. Sometimes they wait a half hour to come back. This place is unbelievable!

Stayed here for a night with my bf and baby. Besides the creaky floors and the obvious thin walls (we heard the people in the next room) I was pretty satisfied. We checked in at night and the front desk lady was very sweet. Our room and bathroom were clean and pretty roomy. Free continental breakfast the next morning included: waffles (make yourself), bagels, pastries, cereal, scrambled eggs, sausage, bacon (it was all out by the time we went down), coffee, oatmeal, juice.

So I originally was going to highlight how good breakfast was, and how spacious the room was, and even how clean my room was.
I was going to ignore the creaky floors in my room and the one above me, as well as the tiny parking lot, and the AC that acted a bit weird (worked but weird), and the obviously thin interior walls.
But then an hour after checkout I got a bank notification text telling me that my card had been charged for the room. I found this odd as it had occurred the evening I checked in as well. Turns out they sent 2 identical charges through which I was assured before I paid would not happen. I would have used cash otherwise. After arguing with the hotel who denied it, I called their parent company who tried to help but wasn’t able to get the information. I even threewayed my bank with the hotel who still denied and couldn’t/wouldn’t provide the information needed to release my money. Now I am missing my money until Monday, and this is Wednesday, as long as the second charge falls off.
DO NOT PAY WITH A CARD IF YOU DONT WANT IT DOUBLE AUTHORIZED.
HONESTLY DO NOT STAY AND REWARD SUCH IGNORANCE AND BAD SERVICE.

This hotel really got me upset.
First, the location is not the best, but this is my option, so, nothing that I could complain about.
During the check in, I changed rooms 3 times. First because the A/​C was not working, then the second room bathroom was not cleaned at all, although it was checked like cleaned, and then the third room the magnetic key didn’t work. I end up going back and forth about 5 times until I could find something usable.
On the second day, the magnetic key didn’t work again… I’m not sure how long more it’s going to take until this gets fixed. I can not leave my stuff in the room nor I can take shower as at any minute somebody can come up to fix it…
The impression is that the owners really don’t care. I don’t recomend at all, it’s not worth the low cost. You really get what you pay for…