Trustworthy Tire and Auto Service

Brought my son’s car in for overheating and engine noise (high squeal), and three weeks later, with many ins and outs of the service center, almost $ 1000 poorer, we were in no better shape. Turns out the head gasket was blown and warped by the heat. They tried to fix this with a sealant. Definitely no faith in them figuring things out.

Meh. Lack of follow through on several occasions with one particular job was enough to send me elsewhere. Upon the first appointment, the part ordered was incorrect. It was explained to me that the error was theirs and that they had called it in to the parts dealer incorrectly. I proceeded with other repairs. By the end of the day when it came time to pay my bill and reschedule the missed opportunity, the very same customer service rep. told me that parts dealer was to blame for the error. This excuse was unsolicited and prompted suspicion on my part. IMHO, their customer service skills are lacking and their communications on several occasions don’t seem to add up to honest responses. Other Cons: The second hand smoke drifting in from the garage was wretched. It seemed to me that the owner manning the service desk couldn’t look me in the eye which caused me to hesitate and reconsider his sincerity. Employees openly complaining or arguing with owner in the customer service area about pay and work hours. Enough already. This shop presents no value for me.

My experience is similar to Mark P. and Jay C. We had several vehicles serviced at this Goodyear location over the years. When asked to perform oil changes and tire rotations, they seem to find substantial additional repairs needed almost every time. I trust the quality of their work, but I find them to be too aggressive in finding potential problems that need attention.

Swung by here on a trip from Chicago up to Door County when our car started making a loud grinding sound. Afraid it was an expensive engine fix, this was the first place we came across. Wow! Great service with a smile, fast, and honest — we got out with only $ 45 to replace our VW’s special-​imported exhaust brackets… great place. Highly recommend!

Great job on my oil change! Although, not happy with the $ 700. quote to replace my brakes. I was told my rotors & pads were in dire need of replacement & that the vehicle was dangerous to drive. Little do they know, I’m a gear head. The pads had ample material before worn out. II took the wheels off & measured the rotors with a pair of calipers. There was still plenty of material to allow resurfacing. I pulled all 4 rotors & had them turned for $ 36 bucks. The pads cost me $ 120., I picked a premium set of pads which cost a bit more. So, I guess Goodyear wanted approximately $ 500. in labor for a 2 hour job.
I had them change my oil because it was too cold outside for me!

Still on a quest to find a good mechanic!
I had these guys replace my front brakes — reasonably priced and completed timely. However they did not have the expertise to figure out why the car had become hard to start… they needed to hook it up to a diagnostics machine (at a cost to me of $ 110) to determine the problem.
The diagnostic evaluation indicated the problem… the shop told me it would be $ 410 to fix the problem.
Not being completely unable to work a wrench, I went on-​line to investigate if DIY (do it yourself) was a possibility. The part that needed to be replaced cost $ 64 and the work seemed to be within my capabilities. The estimated time to replace the part was 30 minutes… that math works out to just under $ 700/​hr in labor cost per the shop estimate of $ 410!
I chose to buy the part at Autozone and replace it myself. Naturally it took me much longer than 30 minutes since I’m not a pro and don’t have all the right tools. However, it was certainly worth saving $ 346 to do it myself.
By the way, I also discovered during my research that some auto parts shops will lend you their handheld diagnostic and you can run the diagnostic yourself (thereby saving the $ 110 shop charge).
These guys are good at the standard service items but be sure to question any estimates for other work that seems unreasonable.

Great place
Honest, good work, reliable.
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